[Resolved] Kotak Mahindra Bank — not allowing me use my own money

bhushanpan

from Mumbai, Maharashtra

Feb 16, 2018

Address: Mumbai City, Maharashtra, 400076

Website: kotak.com

I have a bank account with Kotak mahindra bank which is a salary account opened by my current employer.

On 30th Jan 2018, there was a fraud which took place on my account and the money from it was withdrawn VIA ATM in New Delhi whereas I was in Mumbai and the cards were in my possession.

I complained this to police and Bank. Bank Blocked my debit channels and after submitting few forms I got the money back in my account.

However, bank is currently saying I won't be able to use it as they have put it on a hold (freeze) till their investigation is done. Which is incorrect as it is my funds and I need it immediately.

I also received an email from Kotak saying my case has been closed however, I am still unable to use the funds.

Please help me in this as I am terrified using banks anymore.

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Mar 22, 2018

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2018

Kotak Mahindra Bank Customer Care's response Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
or for immediate assistance you may call @ [protected].^Team Kotak

Feb 19, 2018

Updated by bhushanpan I dont want to write anywer or speak to anyone. I did everything. I just want my funds to be released in my account so that I can use it. ITS MY MONEY. you can keep your investigation going on but WHO ARE YOU TO KEEP A HOLD ON MY MONEY. Its your fault in first place that a fraud took place you cant maintain the security. Now you are penalising me for your issue. What on gods earth is going on !