[Resolved] Kotak Mahindra Bank — Ridiculous Service and Closed my account

Ansal Asim

Nov 17, 2021

Address: Kotak Mahindra Bank, Chinnakkada, Kollam

No.1 ### company. They will give you free account and verify all your documents then after several months they will close our account without any information and they don't have branches in all towns. And if we call their CUSTOMER service they just ate our mobile balance that's it, we won't get any proper respons or we can't talk to the representative. I had travelled 33km to know about what happened to my account.

While I contacted the branch directly they told me my account is closed because of the KYC verification was incomplete. But it was completed through vedio call verification. Also they are sending unnecessary sms and emails continues(advertisement to open a new account). Now they told me I have to open a new paid account.

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Dec 21, 2021

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2021

Kotak Mahindra Bank Customer Care's response Hi! Apologies for any inconvenience caused. Seems we have made you unhappy. Let us take a quick look at this for you. We request you to write to us at Social.[protected]@kotak.com along with your contact details and we’ll reach out to you. ^Team Kotak