Lenovo — Phone replacement

Yogender Rathor

from Mumbai, Maharashtra

Aug 9, 2016

Address: 121004

Website: www.lenovo.com

I bought lenovo vibe k5 mobile, after 3 day it got hang and then i go to service center and they change the mother board. But when i use again, it got switch off and not switch on as i try lot of time. Then i go back to service center this time they told me that software problem in it and then they update the phone till now i visit 6 time 5 time software update on service center but the problem are still same. Till now i did not use this phone a single day and one month over. So i want replace my phone.

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Lenovo customer support has been notified about the posted complaint.

Aug 10, 2016

Updated by Yogender Rathor I got the phone from service center as they told me that the phone is ok now. I am checking it. Regards Yogender

Aug 12, 2016

Updated by Yogender Rathor As the service center confirm me that the phone is ok now. But when i use it there are many problem, not working properly on many apps. Then i call back to service center then they said i need to leave it on service center again .So i need replacement

Aug 13, 2016

Updated by Yogender Rathor Today i visit again on service center for apps not working in mobile. Now they saying this is not our problem.

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Comments

Deepika Bohra

from Delhi, Delhi

Aug 9, 2016

Ask for replacement from where you have purchased it. I am not aware about other sites, but have come across that flipkart replaces such defective phones but not all phones.

Also, you should directly write to the company.

Hope you get the problem fixed soon. I had ordered K5 Plus and phone is working in good condition.

Regards,
Deepika

Yogender Rathor's [Complaint's author] reply, Aug 10, 2016

Dear Deepika,

Thanks for your comments. I already approach for replacement from amazon but the answer is same.

Regards
Yogender