[Resolved] LG Electronics — Air conditioner and poor service

born4saving

from Pune, Maharashtra

Address:

Kanpur, Uttar Pradesh

This is in accordance to a complaint about split AC lodged about 10 days before. The service man approached and took the outer unit of split AC with him at a promise of returning it repaired within 7 days.
He reassembled the unit today but the AC was still not working. When asked he talked rudely and totally rubbish and said to pay him anyhow. I am the owner of a hospital and this is creating problem for the patients as well as doctors. All image of LG in service quality vanished in seconds. I own 10 ACs but this service is worst. The way their service men talk and the way they deal with problems and repairing is just hell.

Raghvendra singh
18 W-2,
Barra byepass, kanpur, UP

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Aug 14, 2020

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

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LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Sir/Ma'am,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

Regards,
LG Customer Support Team