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LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814 Complaints - No cooling - Broken display box
Review all LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814 complaints
LG / Window A C - Model no. 12 G2 DF1 - Sr. No. 03814
Posted:[protected] by Sureshchandra Amulakhbhai Virani [send email]
No cooling - Broken display box
S. A. Virani
206/5611, Amey, R. N. Marg, near
Odeon, Pantnagar, Ghatkopar (E),
Mumbai - 400075.
Dt. 13/09/2008

To,
Registrar,
Consumer Complaints,
Mumbai
Sub : - Window A. C. of LG Company - Complaint of " no cooling " and " broken
display " box - purchsed in October 2007 - Complaining since February 2008 -
Non attendance of complaint - no replacement of defective piece.
Respected Sir / Madam
I have purchased Window AC model no. G2 DF 1 S. No. 03814 of LG Company from M/s Mayur Electronics Ghatkopar (E) near odeon, Mumbai 400075 on 19/10/07 vide invoice no. 2771. Since I am Senior citizen, and there was winter immediarely the A C was not put in action for about 3 months.
The use of AC was started in and after middle of February 2008. It was noticed that there is " no cooling " How ever it was tried three four times by varying temperature settings. Even at 16 degree C tempeature there was " no cooling " and I have to sleep with fan at full and A C was " ON " for whole night.
I complained to Mr. Mayur and Mr. Kamlesh M/s Mayur Electronics and he in turn to LG company. Some people came for servicing of A C. This was done twice. But the result was negetive. The summer started. I was unable to use A C. After repeated complaints the service persons from Sai Enterprises Ltd. LG electronics India Ltd. service division Mr. Rehan, Mr. Tushar, Sardarji, and others visited three to four times.
One Mr. Joseph from the same service division also visited and carried out some tests. He was confirmed that there is some defect in A C. Besides that he informed me that there are many more complaints for this model of AC. He was having list and papers of complaints of other purchasers of Garodianagar Ghatkopar (E) having the same complaints of " no cooling " He also informed that this model is defective. He informed that he would recommand for replacement of A C.
I have written the complain that " there is no cooling ", every time on the paper produced by every visitor for signature for having visited for complaints.
Later on in the month of May 2008 Mr. Methew of Service Division collected A C for inspection in their workshop. After couple of days he reinstalled AC in my house. It was gathered that he has checked gas leakages. I used AC on the same day, but the result was same i. e. " no cooling "
I phoned to Mr. Methew and he informed me that he would inform to LG company and ask for replaement of this defective piece. The entire summer I could not use AC., because fan was cooler then A C.
In the mean time I was moving from post to piller for rectifying the defect or replacement and also complaining to the distributor, M/s Mayur electronics.
After repeated phone calls to Mr. Methew and personal contacts with M/s Mayur Electronics, the A C was again taken to workshop. M/s Mayur Electronics later on informed that the compressor and broken display box are being replaced. Mr. Methew during one phone conversation informed that the A C woould replaced by new one since it is the purchase of the year 2007, but the compressor and broken display box will be replaced. The logic behind " not to replace the defective piece since it is purchase of year 2007 " is not understood and it is best known to L G Company. It can be interpreted that this product manufactured in the year 2007 must have the defect. Later on this defect might been noticed by them. But by that many pieces would been sold by the L G Company. Because Mr. Joseph was having the same complaint from some other purchasers also and he had come for carrying out tests. That is why company does not want replace the defective A. C. sold by them in the year 2007.
Till date i. e. till 13/09/2008 the complaint is unattended.
Last week company sent his person Mr. Mansur Aehamad for inspection. Now he says that this A C is for 100 SFT. area of room, and asked me what is area of my room I said it is 108 sft. But I immediately asked him for 8 sft. more area there would "zero cooling " such that when A C was " ON " and set at 16 degree C I have to sleep without baniyan. I offered him to come and sleep in the room for the whole night with A C " ON " and ascertain the fact. This was told to previous visitors of the company also. But the complain is not attended.
It is my reading that the company wants to escape from the responsibility and pass the time till one year guarentee period passes. The dealer M/s Mayur electronics also have hands in gloves with LG company but uses sweet tongue with us and tells us to fight with the company and they would support me. This appeares to be game plan of Company and distributors.
I have framed in my mind the LG company is useless and cheating the consumers by supplying defective products. I recommand not to purchase any product of this company and also recommand to purchase AC or other electronic products from reputed distributors. LG has in their mind to take away hard earned money of the people / public and dump rejected or defective material to the houses.
" If LG people are reading this complaint I earnestly request you to please look into the matter and either reove the defect of the AC or replace the defective piece because me and my wife are senior citizen and we have purchased such branded AC first time in our life and we faced this. "

In this I would like to sight my personal experience for purchase in United states. I had purchased a set of nonstick utensils. When I opened the box at my residence, I found that oen piece was slightly bend. I went to the distributors after couple months and returned back the entire box without even mention of any defects. He immediately took back the material and refund the money back to me. I then mentioned the complaint and asked why such defective material was being supplied to consumer. He immediately expressed feelings of sorrow and asked for forgiving him for the troubles I faced for bring back the material. Not only that he offered 10 % special discount to me on any material / any amount that I would like to purchased on that day so as to compensate the gas I consumed for returning back the defective material since his shop was about more than half an hour from the house.
I kindly request you to give me justice and help me ingetting replaced defective A. C. piece from this thick skined L G Company.
My e mail id is [protected]@hotmail.com and landline phone no. is 25138020.

Yours faithfully,

S. A. Virani.
Read comments

Comments

14 days ago by Suresh A. Virani [send email]
Corrections. Please read as (b) in place of (a) written in the complain letter

Correction no 1:
(a)Mr. Methew during one phone conversation informed that the A C woould replaced by new one

(b)Mr. Methew during one phone conversation informed that the A C woould not be replaced by new one

Correction no. 2 :
(a) reove the defect
(b) remove the defect

Correction no. 3 :
(a) But by that many pieces would been sold by the L G Company.

(b) But by that time many pieces would been sold by the L G Company.

Correction no. 4 :

(a) That is why company does not want replace the defective A. C. sold by them in the year 2007.

(b) That is why company does not want replace the defective A. C. sold by them in the year 2007. Later on the A. C. was returned and reinstall in my house without rectifying the defects i. e. not replacing compressor and broken display box.

Correction no. 5 :

(a) I consumed for returning back the defective material since his shop was about more than half an hour from the house.

(b) I consumed for returning back the defective material since his shop was about more than half an hour drive from the house.

ingetting

11 days ago by Suresh A. Virani [send email]
Dt. 16/09/08
Sir / Madam,
Referring to my above complaint dt. 13/09/08, I want to add as under. I have been following up with M/s Mayur Electronics, who was assuring that he would talk top officials of L G. To day on 16/09/08 at 1 - 40 P. M.
Mr. Kamlesh and Mr. Mayur from M/s Mayur Electronics informed that L G top level Manager told him that the location of A C requires to be changed. One more baseless argument.
Earlier they argued on area of room for which I told that for slightly more area would there be " zero cooling ? That too at 16 degree C. " To which they had no answer.
So now they have found out another location of A. C.. The A. C. purchased by me is window A. C. And window is provided in the same location for all the flats of building. Naturally window A. C. is to be placed in the window, wherever it is located. All the flat owners if they purchase window A. C. will have to locate A. C. there only.
Suppose if it take some time to get cooled the entire room due argued location, but how much ? At 16 dgree C the whole night and eventhen " Zero cooling "
This implies the L G company and the Distributor M/s Mayur Electronics are making lame arguments. They have strong desire to throw defective material on head of customers. Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A. C. and trying for proving it to be genuine piece, by paying me the compensation as under.
(1) To pay Rs. 10.00 lakh for mentally torturing me endlessly.
(2) To refund back the entire amount with 36 % interest and the expense made for fitting the A. C..
(3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(4) To pay entire legel charges required to be incurred with 36 % interest.
Yours fiathfully,

Suresh Virani.

3 days ago by Suresh A. Virani [send email]
First of all some corrections in the aforesaid content.
Read (b) in place of (a)
Correction No. 1
(a) So now they have found out another location of A. C..
(b) So now they have found out another baseless argument as " location of A. C.. "

Correction No. 2
(a) due argued location
(b) due to argued location

Correction No. 3
(a) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A. C. and trying for proving it to be genuine piece, by paying me the compensation as under.

(b) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics -- for supplying the defective piece A. C. and trying for proving it to be genuine piece -- by paying me the compensation as under.

Correction No. 4
(a) (3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(b) (3) To withdraw this model sold by the L G company from the market in India and pay the even compensation to such purchasers in general public interest.

Now further Report

Dt. 24/09/08
Sir / Madam,

When Mr. Mansur Aehamad came to my house for inspection, I told him that i know couple of persons who had purchased 1 ton A. C. and have quite bigger area of room then mine, but they get very fine cooling and they set timer for 2 hours so that the A. C. gets automatically turned off and they do not need A. C. for the rest of the night. I told him to visit these places.
In this context Mr. Mansur Aehamad came to my house to day on 24/09/08 and requested me to take to such places. I took him to that place. He inspected and confirmed that the area of the room was substantially larger then my room. He also ascertained from the users about the cooling condition. He checked something with instrument brought by him. He told that the readings same at my place and this place. I told that I do not know what you are checking and what is the technicality. I only understand that I am not geeting " cooling ".
To which he immediately reacted, " I have already suggested earlier and now also that you go for 1.5 ton A. C. "
This itself means that there is some problem with A. C. and is better known to them ( means L G company and their persons who periodically visited my house ), but they do not want to agree to defect of the piece, and suggesting me to purchase 1.5 ton A. C. I told him that if company wants to upgrade my A. C. with no cost to me then I dont have objection.
But respected Sir / Madam, even after upgrading the A. C. with no cost to me, the company will have to pay the compensation mentioned above.
Please kindly help me in resolving the above issue.

Yours truely,

Suresh Virani

Aug 14, 2020

Complaint marked as Resolved

View replies

Sureshchandra Amulakhbhai Virani

S. A. Virani
206/5611, Amey, R. N. Marg, near
Odeon, Pantnagar, Ghatkopar (E),
Mumbai - 400075.
Dt. 13/09/2008

To,
Registrar,
Consumer Complaints,
Mumbai
Sub : - Window A. C. of LG Company - Complaint of " no cooling " and " broken
display " box - purchsed in October 2007 - Complaining since February 2008 -
Non attendance of complaint - no replacement of defective piece.
Respected Sir / Madam
I have purchased Window AC model no. G2 DF 1 S. No. 03814 of LG Company from M/s Mayur Electronics Ghatkopar (E) near odeon, Mumbai 400075 on 19/10/07 vide invoice no. 2771. Since I am Senior citizen, and there was winter immediarely the A C was not put in action for about 3 months.
The use of AC was started in and after middle of February 2008. It was noticed that there is " no cooling " How ever it was tried three four times by varying temperature settings. Even at 16 degree C tempeature there was " no cooling " and I have to sleep with fan at full and A C was " ON " for whole night.
I complained to Mr. Mayur and Mr. Kamlesh M/s Mayur Electronics and he in turn to LG company. Some people came for servicing of A C. This was done twice. But the result was negetive. The summer started. I was unable to use A C. After repeated complaints the service persons from Sai Enterprises Ltd. LG electronics India Ltd. service division Mr. Rehan, Mr. Tushar, Sardarji, and others visited three to four times.
One Mr. Joseph from the same service division also visited and carried out some tests. He was confirmed that there is some defect in A C. Besides that he informed me that there are many more complaints for this model of AC. He was having list and papers of complaints of other purchasers of Garodianagar Ghatkopar (E) having the same complaints of " no cooling " He also informed that this model is defective. He informed that he would recommand for replacement of A C.
I have written the complain that " there is no cooling ", every time on the paper produced by every visitor for signature for having visited for complaints.
Later on in the month of May 2008 Mr. Methew of Service Division collected A C for inspection in their workshop. After couple of days he reinstalled AC in my house. It was gathered that he has checked gas leakages. I used AC on the same day, but the result was same i. e. " no cooling "
I phoned to Mr. Methew and he informed me that he would inform to LG company and ask for replaement of this defective piece. The entire summer I could not use AC., because fan was cooler then A C.
In the mean time I was moving from post to piller for rectifying the defect or replacement and also complaining to the distributor, M/s Mayur electronics.
After repeated phone calls to Mr. Methew and personal contacts with M/s Mayur Electronics, the A C was again taken to workshop. M/s Mayur Electronics later on informed that the compressor and broken display box are being replaced. Mr. Methew during one phone conversation informed that the A C woould replaced by new one since it is the purchase of the year 2007, but the compressor and broken display box will be replaced. The logic behind " not to replace the defective piece since it is purchase of year 2007 " is not understood and it is best known to L G Company. It can be interpreted that this product manufactured in the year 2007 must have the defect. Later on this defect might been noticed by them. But by that many pieces would been sold by the L G Company. Because Mr. Joseph was having the same complaint from some other purchasers also and he had come for carrying out tests. That is why company does not want replace the defective A. C. sold by them in the year 2007.
Till date i. e. till 13/09/2008 the complaint is unattended.
Last week company sent his person Mr. Mansur Aehamad for inspection. Now he says that this A C is for 100 SFT. area of room, and asked me what is area of my room I said it is 108 sft. But I immediately asked him for 8 sft. more area there would "zero cooling " such that when A C was " ON " and set at 16 degree C I have to sleep without baniyan. I offered him to come and sleep in the room for the whole night with A C " ON " and ascertain the fact. This was told to previous visitors of the company also. But the complain is not attended.
It is my reading that the company wants to escape from the responsibility and pass the time till one year guarentee period passes. The dealer M/s Mayur electronics also have hands in gloves with LG company but uses sweet tongue with us and tells us to fight with the company and they would support me. This appeares to be game plan of Company and distributors.
I have framed in my mind the LG company is useless and cheating the consumers by supplying defective products. I recommand not to purchase any product of this company and also recommand to purchase AC or other electronic products from reputed distributors. LG has in their mind to take away hard earned money of the people / public and dump rejected or defective material to the houses.
" If LG people are reading this complaint I earnestly request you to please look into the matter and either reove the defect of the AC or replace the defective piece because me and my wife are senior citizen and we have purchased such branded AC first time in our life and we faced this. "

In this I would like to sight my personal experience for purchase in United states. I had purchased a set of nonstick utensils. When I opened the box at my residence, I found that oen piece was slightly bend. I went to the distributors after couple months and returned back the entire box without even mention of any defects. He immediately took back the material and refund the money back to me. I then mentioned the complaint and asked why such defective material was being supplied to consumer. He immediately expressed feelings of sorrow and asked for forgiving him for the troubles I faced for bring back the material. Not only that he offered 10 % special discount to me on any material / any amount that I would like to purchased on that day so as to compensate the gas I consumed for returning back the defective material since his shop was about more than half an hour from the house.
I kindly request you to give me justice and help me ingetting replaced defective A. C. piece from this thick skined L G Company.
My e mail id is [protected]@hotmail.com and landline phone no. is 25138020.

Yours faithfully,

S. A. Virani.

Sureshchandra Amulakhbhai Virani

Corrections. Please read as (b) in place of (a) written in the complain letter

Correction no 1:
(a)Mr. Methew during one phone conversation informed that the A C woould replaced by new one

(b)Mr. Methew during one phone conversation informed that the A C woould not be replaced by new one

Correction no. 2 :
(a) reove the defect
(b) remove the defect

Correction no. 3 :
(a) But by that many pieces would been sold by the L G Company.

(b) But by that time many pieces would been sold by the L G Company.

Correction no. 4 :

(a) That is why company does not want replace the defective A. C. sold by them in the year 2007.

(b) That is why company does not want replace the defective A. C. sold by them in the year 2007. Later on the A. C. was returned and reinstall in my house without rectifying the defects i. e. not replacing compressor and broken display box.

Correction no. 5 :

(a) I consumed for returning back the defective material since his shop was about more than half an hour from the house.

(b) I consumed for returning back the defective material since his shop was about more than half an hour drive from the house.

ingetting

Sureshchandra Amulakhbhai Virani

Dt. 16/09/08
Sir / Madam,
Referring to my above complaint dt. 13/09/08, I want to add as under. I have been following up with M/s Mayur Electronics, who was assuring that he would talk top officials of L G. To day on 16/09/08 at 1 - 40 P. M.
Mr. Kamlesh and Mr. Mayur from M/s Mayur Electronics informed that L G top level Manager told him that the location of A C requires to be changed. One more baseless argument.
Earlier they argued on area of room for which I told that for slightly more area would there be " zero cooling ? That too at 16 degree C. " To which they had no answer.
So now they have found out another location of A. C.. The A. C. purchased by me is window A. C. And window is provided in the same location for all the flats of building. Naturally window A. C. is to be placed in the window, wherever it is located. All the flat owners if they purchase window A. C. will have to locate A. C. there only.
Suppose if it take some time to get cooled the entire room due argued location, but how much ? At 16 dgree C the whole night and eventhen " Zero cooling "
This implies the L G company and the Distributor M/s Mayur Electronics are making lame arguments. They have strong desire to throw defective material on head of customers. Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A. C. and trying for proving it to be genuine piece, by paying me the compensation as under.
(1) To pay Rs. 10.00 lakh for mentally torturing me endlessly.
(2) To refund back the entire amount with 36 % interest and the expense made for fitting the A. C..
(3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(4) To pay entire legel charges required to be incurred with 36 % interest.
Yours fiathfully,

Suresh Virani.

Sureshchandra Amulakhbhai Virani

First of all some corrections in the aforesaid content.
Read (b) in place of (a)
Correction No. 1
(a) So now they have found out another location of A. C..
(b) So now they have found out another baseless argument as " location of A. C.. "

Correction No. 2
(a) due argued location
(b) due to argued location

Correction No. 3
(a) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics for supplying the defective piece A. C. and trying for proving it to be genuine piece, by paying me the compensation as under.

(b) Respected Sir / Madam why should not I be compensated by the L G Company and the Distributor M/s Mayur Electronics -- for supplying the defective piece A. C. and trying for proving it to be genuine piece -- by paying me the compensation as under.

Correction No. 4
(a) (3) To withdraw this model sold by the L G company from the market India and pay the even compensation to such purchasers in general public interest.
(b) (3) To withdraw this model sold by the L G company from the market in India and pay the even compensation to such purchasers in general public interest.

Now further Report

Dt. 24/09/08
Sir / Madam,

When Mr. Mansur Aehamad came to my house for inspection, I told him that i know couple of persons who had purchased 1 ton A. C. and have quite bigger area of room then mine, but they get very fine cooling and they set timer for 2 hours so that the A. C. gets automatically turned off and they do not need A. C. for the rest of the night. I told him to visit these places.
In this context Mr. Mansur Aehamad came to my house to day on 24/09/08 and requested me to take to such places. I took him to that place. He inspected and confirmed that the area of the room was substantially larger then my room. He also ascertained from the users about the cooling condition. He checked something with instrument brought by him. He told that the readings same at my place and this place. I told that I do not know what you are checking and what is the technicality. I only understand that I am not geeting " cooling ".
To which he immediately reacted, " I have already suggested earlier and now also that you go for 1.5 ton A. C. "
This itself means that there is some problem with A. C. and is better known to them ( means L G company and their persons who periodically visited my house ), but they do not want to agree to defect of the piece, and suggesting me to purchase 1.5 ton A. C. I told him that if company wants to upgrade my A. C. with no cost to me then I dont have objection.
But respected Sir / Madam, even after upgrading the A. C. with no cost to me, the company will have to pay the compensation mentioned above.
Please kindly help me in resolving the above issue.

Yours truely,

Suresh Virani

nirav shah

from Chennai, Tamil Nadu

i was about to buy this particular model LWA12G2 but i will not buy keeping in mind LG has given so much mental torture to mr. suresh virani senior citizen...best punishment for company

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My name is nagesh.j we are used lg rd2230 reliance mobile phone.on 22.9.2008 at 1.30pm message will come up our mobile.message details are GBP in 2008 (SHELL) INT'L mobile draws Rs.200000 in U.K your mobile no. to claim Dr.Phil. To contact ip on [protected] or
[protected]@live.com

Aug 14, 2020

Complaint marked as Resolved

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rohan manohar salunkhe

from Delhi, Delhi

reliance,mobile — winner gbp 200000 in 2008

yesterday, i got a message that "my mobile no.[protected] has won GBP 200000 in 2008 (SHELL) INT'L mobile draw.To claim your prize contact Dr.Philip on [protected] or E-mail [protected]@live.com"
Please send my prize on my following address.

Near Shankar Mandir, Upper Khopoli
Tal-Khalapur, Dist-Raigad(maharashtra).
India. Pin-410203.

anil rajbhar

from Mumbai, Maharashtra

Reliance — mobile phone

i am using reliance cdma phone last 6 year [protected] they can stop my incoming & and outgoing call campany cannot call any phone and massage i can call helpdisk they can say you cannot sumeet address prof i can suffring

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1 found this helpful

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I purchased 3 LG Air Con's ( 2 Window and 1 split) at the Times Exhibition at Bandra-Kurla complex Mumbai on 28th April 08. It's been a nighmare from the time I bought these LG products. The 1.5 ton window AC has never worked from the time it was installed. According to the LG service Engineer, one of the parts is faulty and hence needs to be replaced. How can a part be faulty of a new Air con? When I have paid for a new AC, I expected a working product and not the one with faulty
part.Why should I accept a product with faulty part? Also the dealer delivered an incorrect product, instead of a 2 ton split AC, the dealer has sent 1 ton Ac and never bothered to replace it with 2 ton. Everytime we call, the dealer's Sales person has given different excuses. When I met the Sales person Mr Joseph who sold me the AC at the exhibition, he was very rude and arrogant. The experience of buying an LG product has been horrifying. The LG Branch office number[protected]/5 given to me by the LG service desk has never been answered. I tried the number
for several days without success. I have also posted a complaint on the LG India website but haven't got any reply. I have lost trust in the LG products and services. I am shocked to see the attitude and the culture prevailing at LG India.

Aug 14, 2020

Complaint marked as Resolved

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Shailender Singh.T

from Pune, Maharashtra

LG/Air Conditioners — Servicing of AC quotes

Sir

Last March, we have purchased 3 no's 1.5 Tr Split A/c"s From Tanmayee Electronics , Khairtabad, but till now not even a single service has been done. inspite of calling theree is no responnse from , pls look into it & do the needful.

Regards
Shailender Singh.T
[protected]

manikyam

from Mumbai, Maharashtra

sir,
my ac lg 1.6 t is not working please subsute your engginare for rectifation

Savita

from Akbarpur, Uttar Pradesh

LG - Air Conditioners — Faulty product

I purchased a LG 1.5 ton window AC of LG from Reliance Mart in Faridabad on 25 April 2009. As I was going to be out of town for some time I took delivery of the AC in mid-June and started using it thereafter.

After about a week o[censored]sing the AC the cooling power failed. I called up the LG service and after a few days a person came and checked the piece. He said the AC's motor needed replacement and went back. I followed up with LG service a couple of times only to be arrogantly told that the company did not have spare motor to replace the faulty part immediately.

Till date (18 July) no one from LG has come to replace the faulty motor. And why should a new AC's motor fail so quickly and so easily? Is this the kind of service standard that one is going to get from a company that claims to comply with international standards in manufacturing and supply management?

Savita,
Faridabad, Haryana.

Mohamed Aleemullah Sheriff

from Chennai, Tamil Nadu

i purchased lg split a/c from chennai anna nagar till one year it was in good condition after one year as warrenteed by the company then after some days it had a problem of water flowing from the inner unit i have complained many times to the lg service centre they came many time but the problem was not solved yet now and iam unbale to use my a/c bz of water flow from inner unit iam totally depressed from this isssue service is very very bad. till the warantee its work gud after that like an assembled piece unsatisfied by the service people of LG.

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I have on to frize then light (Indicator) will be on & compressure is not mooving

Then cooling is not working

Aug 14, 2020

Complaint marked as Resolved

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jitendra

from Bhopal, Madhya Pradesh

I have on to frize then light (Indicator) will be on & compressure is not mooving

Then cooling is not working

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I had purchased washing machine model no L G WM WFT7516MN From Vijay Sales Borivali (west)
.dt.21.05.08 bill no: 06-BRO5-08SIAO 1261 machine was deliver to me on DT. 22.05.08
I had check the machine, its was not in proper condition i.e. the door of the machine
Was up-set. I had complain to the LG service center dt.23.05.08 they had sent
A demo men Mr.Avinash he had check & noted that it’s a door problem .machine is
Without demo. I had also talked to Mr. Ajay he told that it will take 10days & he will replace the machine.
Its request to you that kindly see that matter they have took my old
Washing machine as it was in the scream plz its request that see matter as soon as possible

Aug 14, 2020

Complaint marked as Resolved

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mehul

from Mumbai, Maharashtra

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1. battery back-up problem
2. low ring tone voice
3. memory card doesn't supports
4. set hangs

Aug 14, 2020

Complaint marked as Resolved

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Mohamed Shajahan

Touch screen doesnt work properly, acts as it likes, works sometimes and not for rest of the period.

ASHU SHARMA

from Delhi, Delhi

LG KF 510 MOBILE — NO GOOD SERVICE

SIR
I HAVE PURCHASE A MOBILE YOUR LAXMINAGAR SHOWROOM. & AFTER SOME DAYS CREAT A PROBLEM IN MY MOBILE. I SEEN TO YOUR SERVICE STATION IN LAXMI NAGAR. HE CHECK PHONE & CLEAR MY PHONE PROBLEM BUT THEN CREAT SAME PROBLEM. I AGAINST SEEN THIS PROBLEM NO CLEAR MY PHONE PROBLEM. SO PLEASE GIVE GOOD SUGESION & CLEAR MY PROBLEM THANK YOU

KyoU

how about the LCD???
i only use it about 1 month but i have problem with the LCD

dhirajkumar

from Chennai, Tamil Nadu

dear i am using the phone from 6 months but i ve just come across a problem is low ring volume and tat also for office use tats okie...

santosh singh

from Jalandhar, Punjab

i have lost my LG mobile KF510 its IMEI No is [protected] . if any body could help me.

satish

from Delhi, Delhi

LG kf510 is a superb model.m using it for the last one year and hav not encountered with any problem .its really stylish...battery backup is good enough...camera is far better than N73 and sony cyber shot... it is relly scratch proof.still it looks like new one...

vipinrajpurohit

from Ernakulam, Kerala

i have lost my lg kf 510 its ime no is [protected]

suresh raja

from Hyderabad, Telangana

my beautiful lg kf510. is working so nicely.what happened means, my phone was strucked.i have removed the battery and again i switched on but my mobile is not getting switch on andit is showing onle kf 510 and the touch screen is blinking.

Deepak T Viswanath

from Bengaluru, Karnataka

Lg KF510 Mobile phone — unsatisfied service

I am Deepak T Viswanath from Edappal, Malappuram district,
Kerala. I have bought an LG KF 510 mobile Esjee & co, Thrissur in Nov
2008. After 4 months it has complained 5 times. I gave it to Lg
service center Tirur and it's board has changed, but complaint still
exist. Again i have given the set for servicing, they told that the
warranty period is expired and they didn't service it. During the
warranty period the set is already in complaint. I am not satisfied
with ur services. So please take necessary action regarding this
matter or I will forced to take legal action against u.

Deepak T Viswanath

from Bengaluru, Karnataka

LG KF510 — improper service

Sir,
I am Deepak T Viswanath from Edappal, Malappuram district,
Kerala. I have bought an LG KF 510 mobile from Esjee & co, Thrissur in Nov
2008. After 4 months it has complained 5 times. I gave it to Lg
service center Tirur and it's board has changed, but complaint still
exist. Again i have given the set for servicing, they told that the
warranty period is expired and they didn't service it. During the
warranty period the set is already in complaint. I am not satisfied
with their services. So please take necessary action regarding this
matter .

258narendra

from Hyderabad, Telangana

LG KF510 — worst service

Worst servicing from LG servicing center.
my phone is hanged suddenly and i gave my phone in local servicing center in hyderabad.
After 2 months they returned back my phone without fixing the problem.
one of the worst servicing which hasn't expected from LG.
LG services are not able to provide solution till now.
worst company and worst service.

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I have bought LG Plasma Tv 42PG61 from LG Shopiee(City Center, Kolkata) on 14th Sep, 2008 and still the TV set is not delivered (24th Sep, 2008). On calling the delear he says it will take another week as it is not yes send by LG.

If LG will make such delays in delivering then surely it will lose it's customer.
IF in Kolkata(Metropolitan city) this is happening i can figure out the state of other cities.

Please do forward this problem to the concerned authorities.

Aug 14, 2020

Complaint marked as Resolved

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rohit

from Pune, Maharashtra

yes i agree, this is so bad, LG should have good delears and transportation to deliver goods in time

Kumar Gaurav Srivastava

from Pune, Maharashtra

LG Plasma Tv 42PG61 — TV is still not delivered by dealer (15 days)

have bought LG Plasma Tv 42PG61 from LG Shopiee(City Center, Kolkata) on 14th Sep, 2008 and still the TV set is not delivered (25th Sep, 2008). On calling the delear he says it will take another week as it is not yes send by LG.

If LG will make such delays in delivering then surely it will lose it's customer.
IF in Kolkata(Metropolitan city) this is happening i can figure out the state of other cities.

Please do forward this problem to the concerned authorities.

rohit

from Pune, Maharashtra

yes lg should do something to deliver tv soon.

Kumar Gaurav Srivastava

from Kolkata, West Bengal

Today October 8th 2008, Still i have not received the delivery of the tv set. 1 month now...

Lg Authorized person should call me, on no [protected].

Consumer forum is the last step now.

Kumar Gaurav Srivastava

from Kolkata, West Bengal

see what LG claims to do by the end of 2008

LG launches world’s first frameless Plasma TV
Date : 30-JUN-08
* Aesthetically designed PG61 launched for the Indian market
* Winner of 2008 CES Best of Innovations Award
* Targets 30% market share in the FPD segment by 2008 year end

Hahaha ... still i have not got the delivery of tv set ??

mitramithun

from Ahmedabad, Gujarat

LG/Plasma TV — TV Not delivered

I am writing to you with a lot of disappointment and frustration over the purchase of my 50 inch plasma TV set .
On 6th January I purchased a 50 Inch plasma TV (50PQ70) from the Mahavir Electronics & Furniture store in Pune. I was informed that the delivery of the set would be made the same day in the evening.
However, On the same day I got a call from the dealer saying that the model is currently unavailable and that he would be sending a 42 inch plasma TV ( 42PQ70) as a temporary replacement and he also assured me that my original Plasma TV would arrive within the next two to three days .
I called the dealer on 8th January again, this time he said that the Set is yet not available and he also declined to give me a date by which I could expect it to be delivered to me . I managed to get the phone number of the LG ASM, Mr Chavi Kumar Joshi. After having a word with him he informed me that this particular model is manufactured in Gurgaon and the shipment usually takes four to five days . He assured me that the set would be delivered on or before the 15th of January.
I followed up with Mr Chavi Kumar Joshi again on 11th January and this time he gave me another date which was 21st of January . My frustration is that I have already paid for this set and have also renovated my house accordingly , On having shared this information with MR Joshi , he coolly shrugged of all responsibility by saying that “ I am sorry but this is your problem “ . I also informed him that the Set we are using is just a temporary replacement and expressed our concern over keeping it for such a long period of time . to which his response was “ this is an issue between you and the dealer “ .
My concern is
A – How can an ASM from your organization give a commitment to a customer who has bought a high end product and then not keep upto it
B – There was complete and total lack of accountability reflected by your ASM in dealing with this situation, how can you ignore your customers and how can you expect me to have the courage to even think of buying another LG product.
C – As of now I have been given different dates by different people, first the 15th of January & now the 21st of January. Is my money gone or can I expect it to be delivered to me on 21st or would I be calling him again to find out that it has been further postponed to next month.
I need to understand whether I am dealing with a Multinational Organization or a local firm run by some incompetent babus. How can Mr. Joshi being an employee of LG have the audacity to tell me that it is not his problem to ensure that I get that product that I have already paid for.
At this point in time I am very disturbed and concerned about having made an investment with LG, which is supposedly a global leader in the electronics market.
Can someone please tell me what I need to do to get the product that I have already paid for .

Regards
Mithun Mitra
Mob : [protected]
I

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lines are coming from bottom to top on the screen while starting it and onwards disturbing eyes

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yogendra kumar sharma

from Delhi, Delhi

hi
dear sir/madam

ramprasad.m

from Tumkur, Karnataka

when the os loads monitor displays with a sires of red, blue, green color of lines with the with bright background, can u suggest the best soloution for this
thank you

guruprasad

from Mumbai, Maharashtra

i am using LG monitor(17" flat) for drafting
but in dat monitor if i draw circle it vl visible like elipse and if i squre is looking like rectangle..
i want to knw wats the actuall problem..
pls. help.

Mohandas

from Bengaluru, Karnataka

Can I get the details of warranty for LG studioworks monitor 700E Serial No.B06X501IL002496IN
Thanks and regards,
Mohandas

Devendra Singh

from Bhubaneshwar, Odisha

Sir, In my monitor, there is a continuous blinking. I want to know the fault of NO DISPLAY. Kindly send me the solution as soon as possible.

mahabharat

from Kolkata, West Bengal

I purchased a 17 inch black monitor (SXGA-700E), 1 pcs of your company on 10/09/2008for my home use from shop named by Technocrat Infotech pvt ltd(23, C.R.Avenue, kolkata-13).When I installed that monotor and put on the switch, saw the screen is not in propershape or as user friendly shape.Still now it is not in proper in shape.
Though it was a new one, I didn't take the risk of shaping it with the help of switches that are in the fron side of the monitor.

So, I made a call at your helpline and some one receive that and took my mobile number & sent me a message on 11th October, 4:27 pm, -"Your requesting id is N8CA1107880".and within a week you send an employee who was totally USELESS.

Again I made a call to your service centre on that[protected], but no response from your side.

Suddenly, on 06/02/2009, one LG employee called back me and said "Are you satisfied with our service " I answered no, when I said all the previous incidents relating to your goods and service employee, he again asked me about that person to whom your company sent my at place that" was he sitting at your place aminimum of half an hour ?", I answered no.He also told me within 48 hours we will send another EFFICIENT person at your place.
Since then ther is no response from your side.
Now my request is send an EFFICIENT Employee within 7 day counting from today, else I
will compell to suit a claim to CONSUMER FORUM.

Appari Srinivas

from Mumbai, Maharashtra

LG-17'' Monitor — Monitor display is not coming

Hi,

I have been facing this problem since I purchaged.This 4 th time iam complainting but those people problem not resolved yet even they are not responding properly.

We are staying very far to LG service centre ( 85 Kms ) and every time it is not possible to come .
Pls look on this issue and do the needful.

Complaint raised at Rajahmundry ( opp Bus stand ), Andhra Pradesh.

I am requesting you people to changed the monitor.

complaint Number : 4063
LG Monitor S/N : 803VXMT4N451

MODEL NO: LGL192WS-BNQ

Sukhendu Sankar Khan

from Delhi, Delhi

Can I get the details of warranty for LG studioworks monitor 700E Serial No.DO6X501L0147531N.
Thank you

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Hi,
I am swapnali .
I have brought LG Refrigerator on 28 th april, 08
details of Refrigerator
model no & year -GL231PME4/2007
Type -Direct Cool
Gross Valume -230ltr
Storage Volume 215 ltr

Freezer & vejitable drawer is not cooling.

please do needful...

Thanx & Regards
Swapnali Sawant
contact no - [protected]

Aug 14, 2020

Complaint marked as Resolved

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Dear sir,

My washing machine service complaint was made on 27/08/08, your technician has came, he did half work and went away, then again complaint was made on 17/09/08- complaint no. W8C[protected] and nobody reverted, but we reminded the service no. every day. your executive was suppose to come on 18th sept but every day being so busy and is unable to come .. till date 18th sept 08 they have not figured out to service.. why did I bought this product which is costly than any equivalent products, is the company hearing????? pl attend
please reply as its very urgent...
thanks...kinjal

Aug 14, 2020

Complaint marked as Resolved

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I work for an appliance repair business. I will tell you from personal experience it is a NIGHTMARE to get replacement parts for their machines. You can only get them strictly through LG, they have no parts catalogue and the customer service reps have no idea what the parts are. They have to fax me a copy of the machine diagram so I can tell them the diagram # just to get the part # so we can order it for a customer. It took us about 2 months to get this poor ladies washer fixed. I'm sure she paid about a grand for it, and it wasnt an old machine either. Good Luck!

Reni Soman

from Mumbai, Maharashtra

My washing machine service complaint was made on 26/12/08, s7cc2601943 but was not attended, then again complaint was made on 2/1/08 - complaint no. s8c[protected] and nobody reverted, but we reminded the service no. every day and the executives like srinivas, murali, mansur, then finally murali was supposed to come on 4th and but every day being so busy and is unable to come .. till date 15th jan 08 they have not figured out to service.. why did I bought this product which is costly than any equivalent products, is the company hearing????? pl attend

JOGINDER KUMAR

from New Delhi, Delhi

LG Washing Machine — DRY PORTION IS NOT WORKING.

I am having a semi-auto LG washing machine, purchased on 9.9.1999. Of late the dry portion of the machine is not working. It is requested that you may please depute a technician so that the fault can be rectified. An early action is solicited.

My residential address is C-418, Vikas Puri, near St. Peter School, New Delhi-110018.

Venky

from Mumbai, Maharashtra

LG Washing Machine — LG Support for Washing Machine

I bought a LG washing machine in Jan 2008, while buying the product itself I asked for a demo and installation. Agreed to give the demo the next day but it doesn't happened. I tried for around 3 weeks and finally gave up.

Service/Call center doesn’t address any of your queries. Customer service is very poor in Bangalore.

vir marhatta

from Gurgaon, Haryana

We have LG Washing machine, and the same has been automatically stopped working on 06.07.2008

kindly send your representative at below mentioned add.
H.No. 745, Gali No. 2
Guru Teg Bahadur Nagar
Near Children Vally Public School
Chandigarh Road, Ludhaina
Mobile: [protected]

Anshu

from Karnal, Haryana

a lg washing machine was damaged till from 2006 i cantact all customer care but there was no answer

Ravi

from Chennai, Tamil Nadu

we lodged a complaint with Lg customer care and a serviceman came and gave a quotation and Collected money from us stating that within 2 days he will fix the problem.It is nearly a month gone but nothing has been done.Service people reply stating that part is not yet available..

These people do not have the courtesy to call the customer back and inform them about the delay.Customers must keep calling them and inquire as to when the parts would arrive.
They collect money and no response.What A FEEDBACK.

Such a poor service LG is having!!Never expected to be like this.
Terrrible.

narayan shankar mehendale

from Akola, Maharashtra

i have purchase fully automatic washing machine from M/s. Big Bazaar Metro junction, nativali Kalyan
machine is delivered on 20 Aug and same is defective, complaint is loadge but no body is turned up as on date 25 Aug 08
" simply i can say if you want TO purchase any APPLIANCES

... DO NOT PURCHASE ANY "LG" PRODUCTS " SERVICE IS VERY POOR.

Anil Kumar Singha

from Delhi, Delhi

Tromm Front loading 6.5 kg Washing machine — No Demo

Sir,
I bought tromm 6.5 kg Front loading Washing machine through CSD outlet at Puliakulam Coimbatore Tamil Nadu on 13 Oct 08 Today is 15 oct 08 No one has come to give the Demo and install the machine.i am given a no S8CA1307416 but inspite of reminding no one has come for the last Three days. Pls intervene .

Mani Kumar

from Chennai, Tamil Nadu

LG Washing Machine — LG Engineer burnt my machine

My LG washing machine was burnt by a LG engineer from Bangalore by pouring 1 litre of VINEGAR in my washing machine. He says that he is having 10 years of experience in washing machine repairs. God save me!

Shakil Abbas Saherwala

from Mumbai, Maharashtra

Dear Sir,

I Purchased washing Machine WF-N7035DN on 26/12/08 Paid Cash Rs.11, 000/- from Central 2nd floor, Raghuleela Mall, Vashi.

Complain >after paid cash, Machine delivered after 2days, *.Box was not sealed pack, after two days technician came to fix, he found that there is no drain pipe in the packing, again two days passed, now machine is making noise, as per technician says there is major problem in this machine.Replace me a new as early as possible URGENTLY.pls let me know what to do,

PLS NOTE THAT SO FAR I DID NOT RECEIEVE PROPER TAX INVOICE WHY

Naveen Aggarwal

from Mumbai, Maharashtra

LG Washing Machine — Service Centre is not responding

I have got some problem in my Washing Machine. I have already lodged the complaint four times with the customer care and every time they promised me for urgent attention. It is now three weeks already and not even a single service engineer has turned up yet.

I do not know, what to do now.

sunil sharma

from Delhi, Delhi

I puraches a washing machine in may 2006. now machine not working proper. many time i request to lg company but they not attend my complained. my first complaint requiest id n9c32105737 date 21.03.09.
and second requiest id n9c33000386 date 30.03.09. No Response till date.

Yashi

from Kolkata, West Bengal

I have had an equally pathetic experience with the servicing of my LG front load machine. I would discourage anybody thinking of buying an LG product from doing so on account of their terrible after-sales service. I have had no such complaints with Samsung, Whirlpool or IFB.

I placed a complaint with the LG call centre in April 09 and only after 3-4 calls to the call centre did a technician get in touch. He arrived to tell me that we needed to replace our PCB -- something that costed us nearly Rs 5000.

Within a month, the machine gives us the same IE error! I placed another call to the call centre (Complaint no -- S9C[protected] and requested that the technician arrive on a Sat, May 16th (3 days later) since I would be out of town. The technician calls me on Friday -- obviously I can not have the machine serviced then. On Sat, when I call the call centre to find out when the technician would arrive, I get to know that my complaint has been closed, so I was given a new complaint no -- S9C51600686!! After umpteen calls to their so-called supervisor, a technician arrived to tell me that another part needs replacement. When I questioned the servicing earlier, I was casually told by the supervisor that a part can give way anytime even half an hour after servicing. I was promised a stand-by machine in case my machine could not be repaired immediately. To add to it, the supervisor tried to sell me an AMC in the midst of all of this. I was promised that the technician would arrive with the part today, but I'm still waiting with a pile of clothes for washing.

Life's Good? Buy an LG product and realise that it surely WAS Good!

ganesh munchiwar

from Mumbai, Maharashtra

my WM no repairs

avinash bhaskar kadam

from Mumbai, Maharashtra

model wft 7519 rs
purchase date 23/10/08
vibration in spin mode

moreshwar agawane

from Aurangabad, Maharashtra

i want customer care no. of LG Washing machine 6.2kg (intello wash)

manjitsingh

from Delhi, Delhi

i have purchage lg washing machine but i have not received any man for demo please arrange the man for demo the machine

manjitsingh

from Delhi, Delhi

i have purchage new lg semi automatic machine please arrange your man for demo of machine . my add is D=60 west patel nager new delhi=110008 phone number - [protected]

Easwari

from Chennai, Tamil Nadu

LG Washing Machine — Very worst- product not working

Dear LG care,

I bought a LG Front loading washing machine from Viveks, 20 days back.
I have registered nearly 15 complaints in LG customer care, someone keeps
coming and not rectifying the problem. if i say to customer care, they asked to contact
Chennai Manager Ms JAnci, , , [protected]...which keeps ringing no response, , Very
very WORST service i have ever seen in my life. i regret badly for purchasing this machine
from LG

Very worst product and very very worst customer service

can the LG solve this problem, my complaint number is

PavithranSudarsan

from Bengaluru, Karnataka

Your Attitude Towards Complaints is Cent percent careless. At last the conclusion about LG Products are very Poor in all categories and in all cities. By mistake we have bought LG Product (Washing Machine) keeping in mind that LG Products are good and best in servicing. At last we came to know that LG is one of the Cheating Company. The Service towards LG is one of the Poor Servicing. The LG Service centres in Coimbatore is one of the FRAUD centre. They are cheating the customers. If we place a product for service in service centre means they are changing the parts. The No.1 FRAUD service centre is COIMBATORE is LG Service Centre. It's better than to buy SAMSUNG or IFB. I recommend not to buy LG products. It is the No.1 FRAUD Company in Servicing that too in COIMBATORE...

PavithranSudarsan

from Bengaluru, Karnataka

From,
S.SUDARSAN M.Sc (Agri)
Agricultural Officer (Retd).,
#6, Professor’s Colony,
Kuppakonan Pudur Road,
Velandipalayam,
Koil Medu,
Coimbatore – 641025.

To,
L.G. ELECTRONICS INDIA PRIVATE LIMITED,
Plot No. 51, Udyog Vihar,
Surajpur Kasna Road,
Greater Noida – 201 306,
U.P.

Respected Sir,

SUBJECT : L.G. TROMM WASHING MACHINE - SENT FOR REPAIR –
RETURNED WITH A CHANGED WASHING MACHINE –
REGARDING

REFERENCE : 1) BILL NO. 1279 dated 28.09.2004 of the
LG LIFE STYLE SHOPPEE
2) INVOICE NO. H13197 . B/5065 dated 20.06.2009

I wish to state that I have purchased a LG - TROMM FUZZY LOGIC Fully Automatic Washing Machine MODEL NO. WD80295NP from the LG Shoppee in Coimbatore as per the reference (1) cited above. We have used the Washing Machine for the past 4 ½ years in a very good condition and a satisfactory performance.

The Washing Machine developed a fault and I contacted the LG Service Centre at Coimbatore. The LG Service authorities inspected the WASHING MACHINE at our house and told that the Stainless Steel Washing Drum developed a cut and it has to be replaced.

They have taken the WASHING MACHINE to their service centre on 19.06.2009 and replaced the Stainless Washing Drum and sent back to our house on 22.06.2009, and charged Rs. 2542 and we paid the amount. We have found out that the replaced Stainless Drum was not a new one. It had dents and scratches. When we enquired the Service Centre (A.B. Electronics) authorities about the Washing Drum, they accepted that they have fitted Stainless Drum which was not a new one. They also told that at present new Stainless Steel Washing Drum was not in Stock. They have told that after receiving the supply of new Stainless Steel Washing Drum, they will fit it our Washing Machine. After few days, they brought a Stainless Steel Washing Drum to our house and fit it our Washing Machine.

In the mean time we have found out that the Washing Machine sent to our house was not originally ours. They have Changed the parts of the Machine both inside and outside. The Working, Functioning and Programming of the Washing Machine was not proper as like our Original Machine. The functioning of the Washing Machine is not Satisfactory.

We have asked the authorities, about the Change of the Machine. They simply ignore our complaints. Concerned to this we have sent a complaint letter in Registered Post to the Service Centre authority in Coimbatore. We are very confident that our ORIGINAL Washing Machine was Changed and the parts of the machine both inside and outside was also changed.

After several contacts, the authorities have inspected the Washing Machine and made no efforts to solve our problem.

Till now we have high regards with the LG Products. But the service authorities have Completely damaged our opinion. Hence in this connection we are complaining this matter to the HEAD QUARTERS of the company requesting to take necessary action to solve our problem and to deliver our original Washing Machine in GOOD CONDITION.

Thanking you Sir,

Place : Coimbatore Yours Sincerely,
Date : 14 .07.2009

(S.SUDARSAN)

Kumud Gupta

from Mumbai, Maharashtra

LG Washing Machine — Electric shock

Please refer to my earlier mail regarding complain of LG Washing machine for electric shock.

Waiting your responce in this regard.

Or, now is there no use of complaints in this consumer fauram???

Regards
Kumud Gupta
[protected]

Tajinder singh bhatia

from Indore, Madhya Pradesh

We had purchased a microwave last year and a washing machine this year from LOTUS, 13 sneh nagar INDORE. We are not satisfied with the services provided by your company. We have not yet even get the demo of microwave even once after purchasing it. now, again we are facing the same condition even after reminding for the services.

Mr Manoj Helekar

from Panaji, Goa

I have purchased the washing machine 6.0 Kg from Radio Mundial Goa on 12.11.09. Till now nobody from
the LG company have come for instalation of the said machine.
I have given the complain on 16.11.09 for the same and today is 20.11.09.
If this is the situation during Instalation then what we be the situation if repair comes during the waranty period.
I have made a mistake by going to LG product

Manoj Helekar
[protected]
Near Helekar Complex
Chinchwada Chimbel Goa

Venkata NarasimhaRao

from Pune, Maharashtra

Yes, it is worest ever sevice center there is no proper reply for my washing machine demo .

R K SRIVASTAVA

from Gurgaon, Haryana

I AM USING LG AUTOMATIC WASHING MACHINE MODEL NO WF-56610TD FUZZY NOVA, FROM LAST 6 YEARS, SOME MINOR PROBLEM IN MACHINE 0N DATED 21.10.2009 AND SAME COMPLAINT TO NEAREST LG SERVICE CENTRE M/S DIGITAL ELECTRONICS AT BAHADURGARH, JUST MACHNIC CAME AND CHANGED TO MAZOR PART WHICH IS MAIN PCB AND UNIT FILTER, CLUTCH FOR WHICH I HAVE PAID RS 4000/-. BUT AFTER TAHT MACHINE NOT WORKING PROPERLY . WHEN I COMPLAINT HE COME AND ASSURE ME TO WORKING PROPERLY. CLOTHES IS NOT CLEANING LIKE PREVIOUSLY. WATERING CONTINUE FROM DRAIN . I AM VERY OFFSET THAT WHY I SPENT RS 4000/- WHY I NOT PURCHASED NEW WASHING MACHINE PLEASE SOLVE MY PROBLEM.

R K SRIVASTAVA

from Gurgaon, Haryana

I AM USING LG AUTOMATIC WASHING MACHINE MODEL NO WF-56610TD FUZZY NOVA, FROM LAST 6 YEARS, SOME MINOR PROBLEM IN MACHINE 0N DATED 21.10.2009 AND SAME COMPLAINT TO NEAREST LG SERVICE CENTRE M/S DIGITAL ELECTRONICS AT BAHADURGARH, HARYANA, DELHI ROHATAK ROAD, JUST MACHNIC CAME AND CHANGED TO MAZOR PART WHICH IS MAIN PCB AND UNIT FILTER, CLUTCH FOR WHICH I HAVE PAID RS 4000/-. BUT AFTER TAHT MACHINE NOT WORKING PROPERLY . WHEN I COMPLAINT HE COME AND ASSURE ME TO WORKING PROPERLY. CLOTHES IS NOT CLEANING LIKE PREVIOUSLY. WATERING CONTINUE FROM DRAIN . I AM VERY OFFSET THAT WHY I SPENT RS 4000/- WHY I NOT PURCHASED NEW WASHING MACHINE PLEASE SOLVE MY PROBLEM. HOUSE NO 2004 SECTOR 06 BAHADURGARH HARYANA

imran

from Gurgaon, Haryana

sir please i request you sir i want one parts my washing machine fully automatic 7kg model no:-1055 so i want item that item is spider inside come drum back side come no that shaft ok thank you sir...

Paresh Tahelyani

from Chhota Udepur, Gujarat

LG Washing Machine — POOR SERVICE / NO SERVICE

Dear all

we have lg washing machine model # lg-1262s , sr -910NLNC037671

We contacted to the customer care on 06/03/2010 that the machine is not working properly. But it is shocking that there is no any kind of reply or any further action taken by lg service station.
my complaint no is C[protected] .

wish the proper action taken by the lg people.

All this affects the reputation of the LG company.

warm regards

paresh tahelyani

[protected]
[protected]

Neha Kataria

from Kolkata, West Bengal

LG — Complaint not attended till 1 month

I filed a complaint for my washing machine on 3rd march. I was told that drum of machine is to be replaced. Till today i.e. 6th april it is not replaced as part is not available. I also have a a.m.c. with them. Every time i call at customer care they issue me a new complaint no. & cancel my earlier complaint. At service center most of the time phone is not answered or i have been told that they will call me in sometime to tell the status of my complaint but they never call back. I had naver seen such bad after sale service in my lifetime. Its not only washing machine for air conditioner also we are not even given 3 free services of 1st year which were promised.

Asif sheikh

from Mumbai, Maharashtra

sir, i purchesed LG washing machine before one month.machine is not working proerly, it is suddenly stoped in running condition.i was complened in showroom(A K Gandhi Nagpur ) they send service engineer but they didnt gave any response kindly suggest & take neccesory action & do the needful on pririoty.I am mentaly & physicaly
harashed I dont want to go in consumer court.My Add is
Asif Sheikh plot no 42, alivras narmada soceity bhupesh nagar borgaon road nagpur 440013

Thanx

Asif Sheikh
[protected]

Paresh Tahelyani

from Chhota Udepur, Gujarat

Dear all
why lg people to replying
they are not giveng proper reply for the mistake
that was the big mistake when i went to buy lg washing machine
very poor servive...great

chetnakarnani

from Kolkata, West Bengal

LG Washing Machine — Horrible Service

I had taken LG Washing Machine in Nov 2007. Now I have shifted house and I have been trying to contact LG Customer Care for the re-installation and change of few parts destroyed. It was shocking to see that LG has executive like Satyaprakash etc who have no sense of talking to Customers. Immense attitude and insulting behaviour. There is no help or support from LG. There is no compliance department where one can lodge in a complaint in LG.
Is this what LG is all about? Horrible after sales service!!!

annasamyramachandran

from Bengaluru, Karnataka

LG Washing Machine — Fraud done by local tech referred by Just Dial.

My washing machine was repair duirng May 10 and got a Number through JUST DIAL to correct the repair. Just dial had refered AR A1 SERVICES BANAGLORE along with other nos also. The technican came and said timer and board is lost and need a replacement. This was agrred after 10 days and the same was replaced on 16th June 10 after Rs.4250 is paid. Next day it was not working. on 17th June they came and taken away both the parts for replacment since the changed part is also at fault.

After that. thy have not turned till date inspite of various calls. I have sent a representative to the address givn, we came to know , the COMPANY IS NOT THERE.

be aware of the numbers , where we were cheated by them:- [protected],[protected].

THE INFORMATION WAS PASSED TO JUST DIAL , TO NOT TO ALLOW OTHERS TO GOT CHEAT.

thushali

from Chennai, Tamil Nadu

DEAR SIR,
THIS IS MM DASS HOME APPLIANCE SERVICE.CHENNAI, WE WOULD LIKE TO SERVICE YOUR MACHINE PROPERLY, IF YOUR INTRESTED PLEASE CONTACT KARTHIK:[protected]

Kavita Pandey

from Bengaluru, Karnataka

Washing Machine — Non arrival of the product after payment

I had purchased a washing machine in April 1998, model Executive which had started giving problems.Mr. Rajkumar Parmar who used to visit my place for the redressal of complaints regarding the machine suggested that I buy a new machine model Elina Dx in exchange for the old machine and an additional amount of Rs 16500.The payment was made by me through Cheque No 058924 drawn in favour of IFB industries dated 14.07.2010 and I was promised that the machine would be delivered to me by 19/20.07.2010.
The cheque was encashed on 16.07.2010 and I am yet to receivte the machine.
I tried to contact Mr. Parmar on the phone no.given to me by him i.e.[protected] a couple of times but either the phone is not picked up or picked up by some other person pretending to be ignorant of the deal.
In case an urgent expeditation of the matter is not done I will be left with no remwdy but to approach the Police department for action.
Kavita Pandey
Vartman Mallital,
Bhimtal

vasudha.k

from Mumbai, Maharashtra

LG Washing Machine — More deductions

I Bought Washing Machine on December-09 in LG showroom at Garve Palya, Bangalore through Bajaj Alianz Finance.
Paid Intial Payment and afterthat paid 6 dues paid to Bajaj alianz through ECS facility,
This month alos i received message saying that they are going to deduct the amount of Rs.1,044/-.
My balance has been cleared by last month only.

satish chavan

from Surat, Gujarat

LG Washing Machine — gear box

I want to replace gear box of LG of fully automatic washing machine where are the service center in mulund nearby & mumbai & there addresses & cost of gearbox

royaledhiraj

from Guhagar, Maharashtra

hii, i have purchased my lg washing machine of 7 kg fully automatic top load .the problem is that when i start machine it works for 2 min and than its stop working with the pr error, it is in warranty of two years, i have given a complaint 5 times at customer care, my complain id is p10p1126269, but now also i m waiting for them since 10 days, i amm fedup with the product of lg . at the time of sales all the showroom exucitive recemmond us to buy lg, but this time i did a mistake . plz who r reading this plz don't buy lg product . its full of complaint
thankyou

Justdial Bangalore

from Bengaluru, Karnataka

Dear Customer,

We would like to understand & resolve your grievances to serve the best services for long & healthy business terms. Kindly contact on[protected] or mail on [protected]@justdial.com Regards, Mary.

indugopal

from Mohali, Punjab

LG Washing Machine — poor/ no service

Dear All,

I bought a front loading LG DD machine in mid June 2010. It has given me faults since last 2 months/. The first time i lodged a complaint a guy came checked it and said nothing wrong. Now it has stopped working completely. I have lodged a second complaint on 11th December 2010. Despute their 24 hours reply policy "NO ONE" has bothered to call up so far despite reminders everyday. I cannot even call it poor service as there is " NO SERVICE" at all. the call centre guys give a cock and bull story and a sorry every time u call them. Itss hocking that an MNC works with no checks and controls in their system

mani kavitha

from Bengaluru, Karnataka

Dear Sir,

I have complained my washing machine on 03.12.2010, vide customer complaint no:[protected], for lot of complaint no is[protected],[protected],[protected].

Your service centre m/s Shreeji Engineering, Mr. Amit bhai Mobile No: [protected], he attended my washing machine after 13 days, i have called more than 200 calls I spent more than Rs.700/- only for phone call.

M/s Shreeji Engineering, Mr. Amit Bhai not at all lifing phone nor attending my washing machine, from 03.12.10 till date repair condition, .

This attitude goes LG product life is very short, customer also denying to purchase LG products, after 2 years ie after warranty period washing machine should not work ie for after 2 years disposal of LG products, it means.

Kindly send your service centre as early as possible, .

Regards,

K. Mani.
Mobile No:

mani kavitha

from Bengaluru, Karnataka

Dear Sir,

Kindly notethat I never expected LG customer care & service centre this much worst attitude having, this attitude going for long time it is very well known that all business man they are destroying his own business without knwoing the customer complaint.

Without customer satisfaction you can not develop any product in India, LG customer care not taking any issue seriouly and same Service centre also. This activity not at all good for Company development.

I am following my washing machine repair from 03.12.2010 till today, but nobody lifing the phone nor anybody calling,

Fully Automatic Washing machine, Top loading, Washing machine no: WF 38019QS. Purchased on 01.12.2008, washing machine completely break down from 03.12.10 onwards,

My complaint No:[protected],[protected],[protected],[protected] Mr. Amit Bhai service centre Mobile No: [protected] till date he is any responding nor lifting the phone.

After 13 days Mr. Kalpesh Rathore came my house checked my washing machine he says some parts should be change he may come another 2 or 3 days, but morethan 10days is over, he finally lifted my phone today on 21.12.10 he says you talk to Mr. Amit bhai- service centre in-charge, but he says only for your machine repair our person will not, he required customer complaint minimum 10 for the my location.

Sir you are given Order to Service centre for taking care customers compliant, but service centre asking for complaint 10 customers, I can wait for 1 or 2 years for requiring another 10 customers .
This is very shame of the LG product management. In present In India verygood market for only LG, whirpool, Samsung, Videocon, Godrej is follow on.

Kindly notethat if customer complaint you cannot solve timely, your business is going to last place. You know that customer can develop your product or destroy your product also.

Thanking you,

Regards,

K. Mani.
Mobile No: [protected]

Hemant Oza - Ahmedabad

from Chennai, Tamil Nadu

Apr 26, 2011

We buy LG fully automatic washing machine model - HN 7512 @ 3 yrs before. Recently it was giving problem, some noice started coming during spinning. We contacted customer care. They gave no. RNA[protected]. Service engineer from Dhruv Marketing (Ahmedabad) came to my home and says that gear box is gone off and they have to take it to their workshop, the cost of service will be Rs. @2200/- to 3200/-. I was very upset with the price as cost of m/c was Rs. 14, 000/- when I bought (3 yrs back) and now they are charging @3000/- only for gear box service. Even it's on high in cost, I told DHRUV people to serviced it. They took and return after 3 days. They changed only 2 nos. v-belts and charged Rs. 2800/-
Not only that, they changed my SS drum and fit old corroded one. When we asked for it, they replied - it's a colour during service and it will gone off. They have suppose to clean it before delivered. and what chemical they used to make drum so dirty? I AM SURE THAT THEY CHANGED MY DRUM, CHARGED HEAVELY FOR CHANGING 2 NOS. V-BELTS. Cost not more than 250/-
lg washing machine service is very worst and service technician also fraud guys. dont buy lg home appliance items.
My cell number is - [protected]

vishalsk

from Bengaluru, Karnataka

Jun 14, 2011

i have purchage new lg semi automatic machine please arrange your man for demo of machin
my number is [protected]

sridharkveena

from Pune, Maharashtra

Aug 22, 2011

LG Washing Machine — Customer care not responding - no service

I am having hard time getting someone from LG to visit my place for service. Our washing machine just ran out of warranty and also stopped working! Sounds like pre-programmed!

Anyway, the issue I am having is to get someone from LG to look into what has happened! Everytime I call customer care I get a brand new request number and an even futuristic date!

Exercise caution while you buy LG!

asitaiims

from Delhi, Delhi

Feb 17, 2012

I purchased fully automatic LG washing machine (6.5 Kg WF-T7519QL) from Croma, South Extn, Part 2 on 5/2/12. Sealed & packed Machine was delivered without having inlet and outlet pipes. Even after 10-12 days no effective action has been taken for installation of the machine from either LG service center or Croma. On 13/2/12 somebody from LG service center mentioned that my phone was switched off, that I never do. I called on 17/2/12 at around 6:15 PM to LG customer care No. [protected] for registering my complaints. Unfortunately the person who attended my call at that time refused to register my complaints, then I asked his name and he disconnected my call. After that I tried to call him every-time he picked up receiver and disconnected. So I am in miserable condition and getting a lot of harassment from both shopping center as well as LG service center.
Thanks
Asit

vishweh12

from Bengaluru, Karnataka

Dec 23, 2012

hello sir,
I have purchased a Fully automatic washing machine no(7512) past 6yrs ago, now the machine gear box has damaged, and technician has advice to change it, so Iam with the query that after replacing the gearbox will it have life OR Should I buy a new washing machine.

thanks.

mohanlaldalapati

from Coimbatore, Tamil Nadu

Jun 10, 2016

led tv not repaired by lg

I have purchased 22 inches LED in the last year and trying to get it repaired by LG but getting no response for the same...called customer support multiple times with no luck Was not expecting this kind of service from LG

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I had purchased LG TFT Model no. L1730S, Serial no.607NLTR019497 on 12/10/2006.
Now i m faciing some problem in its display i.e a vertical line inside the TFT Display.

As My TFT is in warranty, i complaint at LG center Hisar but they haven't solve this yet.

They told me that they had forwarded this complaint to LG center Delhi but they havn't received that part of TFT, So they can't solve my problem.

I request you kindly send that TFT part to LG center Hisar which is required to solve this display problem as soon as possible .

I am waiting for your quick and positive response.
Thanks

Aug 14, 2020

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Anil Kumar Garg

from Bengaluru, Karnataka

9 june 2009 i had purchase a computer TFT 18.5 CN904NLUSOO4286. NOW I m facing some problem in its display i.e a vertical line inside the TFT display .
As My TFT is in warrenty 2 times i complaint but no action will be observsd .
I m waiting your quick positive response .
Thanks .
MY MOBILE NO. IS -[protected] PLZ CONTACT ME

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handset will thrown on the wall in angery manner due to some personnel reasons, so after switch on the same display & speaker not working...

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I bought a L.G.Music System model no. V530. on31.8.2005 FROM SAINI ELECTRONICS Delhi-110009.for Rs.9200(vat included). The system was faulty and was taken to service center for repair even during the warranty period twice.Then again when the warranty period was over it was repaired which costed me Rs1450.After few days again one or the other function demanded repair.Now the engineer Isays that its MPG card, TDM, Mirro Switch, CDM Assembly needs to be changed which costs around Rs4, 000- Rs4, 500. I bought the system for Rs 9, 200 and now its repair is costing me 6, 000 the company should answer that does it make any sense to get it repaired or Ihave committed any crime in buying a L.G.product for which I am being punished or suffering.

Aug 14, 2020

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Renu

I agree with this complaint as we are also sailing in the same boat. Our 4 year old LG music system was giving problem. Only DVD player was not working. When we made complaint in March-08, one of their service engineer took it to their workshop at PEERAGARI for repairing and reported that lens is damaged. Estimation given by him for repair was only Rs.2500/-.we gave him the permission to repair it. After several reminders they returned the system with damaging the whole system. They informed that their workshop is shifting from present location to another which they themselves didn’t know. They told that the workshop will attend it and they will collect the system from the residence. Again after several reminders it was taken to new workshop with complaint no. NBC71802674 dated 18-7-08. They collected the system on 7-8-2008 in HI END SOLUTIONS(Auhorised Service Centre) B-7/7, Rajouri Garden, New Delhi-110027, with repeated reminders and told the estimation around 3000/-. Now again when we asked them the progress of our music system, they gave us the new complaint no. N8C82305036 dated 23-8-08 and nobody was in a position for proper reply. When we told them that we will go to complaint in consumer court then immediately they called back and told that if you are ready to pay 5000/- Rs the system is ready with us. Now we request to kindly look after the matter on priority and keep your commitment.

R.K.Malhotra

Member of Consumer voice magazine

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I own Microwave oven (intellogrill) since 2003. Initially I had to utilise the oven without the internal light due to non availability of Bulb, even through the customer service at Jammu in J & K. Presently I am employed at Sulur in Coimbatore of Tamil Nadu. On arrival here I managed to take the oven to the customer service centre itself and replace the unserviceable bulb.
The oven is unserviceable since the past 4 days for which the complaint was lodged on 17 Sep 08 vide id S8C91701263. After repeated follow ups on phone on[protected] it was informed (by the lady attending the phone) that Mr. Bhupathy has been deputed for the task; who will visit my residience on 17 Sep 08 itself. Inspite of continuous liaison calls even with Mr. Bhupathy, his visit is yet to materialise. The sad part is that "always it was informed that the rep of the company will visit the same day - which forced us to make ourself available at home for the past 3 days".
I feel the customer service needs to improve by two ways.
(1) Customer should be informed of the actual plans, which should be stuck to; else he should be intimated in advance of the change of plans of the technician's visit.
(2) Complaints should be attended latest by the next day (from the day of lodging of complaints)...so that subsequent requirements can also be met on following days.

Aug 14, 2020

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Wg Cdr V Deivaraj

from Bengaluru, Karnataka

LG / Microwave oven — Bad response on complaints

I own Microwave oven (Intellogrill) since 2003. Initially I had to utilise the oven without the internal light due to non availability of Bulb, even through the customer service at Jammu in J & K. Presently I am employed at Sulur in Coimbatore of Tamil Nadu. On arrival here I managed to take the oven to the customer service centre itself and replace the unserviceable bulb.
The oven is unserviceable since the past 4 days for which the complaint was lodged on 17 Sep 08 vide id S8C91701263. After repeated follow ups on phone on[protected] it was informed (by the lady attending the phone) that Mr. Bhupathy has been deputed for the task; who will visit my residience on 17 Sep 08 itself. Inspite of continuous liaison calls even with Mr. Bhupathy, his visit is yet to materialise. The sad part is that "always it was informed that the rep of the company will visit the same day - which forced us to make ourself available at home for the past 3 days".
I feel the customer service needs to improve by two ways.
(1) Customer should be informed of the actual plans, which should be stuck to; else he should be intimated in advance of the change of plans of the technician's visit.
(2) Complaints should be attended latest by the next day (from the day of lodging of complaints)...so that subsequent requirements can also be met on following days.
Complaint was lodged at around 0900 hours this morning (19 Sep 08) and still no response till now (1900 hours).
Mr Bhupathy was contacted many number of times on [protected] (as per the company's advise) who kept promising to visit but yet to turn up.
All readers are requested to refrain from purchasing LG products to obviate a possible worse situation like mine.
It is pertinent to note that companies like SONY and WHIRLPOOL respond much better in such situations.
Worse that the attitude and language of the Customer service personnel and Mr. Bhupathy in particular went bad to worse.

GUNJAN JAJU

from Kasganj, Uttar Pradesh

i purchase l g microvave model no mwo 3948ws as on[protected] from anial radi house agra after three day;s ago this is not working propley i complant this company depuated mr m a khan they visit my home but after one month the result is zeroo till today

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Sir,

I bought an AIR-CONDITIONER of your company from Rathna Fan House, Pondy Bazaar, Chennai on April 12th, 2008 at the cost of Rs. 24000. It was installed on April 14th, 2008. On 15th April 2008, I raised a complaint (Complaint #[protected] to the Service Engineer (who installed LG Air conditioner in my residence) regarding some noise in the indoor unit of the LG Air conditioner. But the Service Engineers of the LG Electronics (I) Pvt Ltd, AA11, 2nd Avenue, Fathima Towers, Anna Nagar West, Chennai - 40, visited us regarding the complaint after a month and said to replace the indoor unit for a better one. We got the replacement indoor Unit on May 23rd, 2008 and it was installed on June 3rd, 2008. After this replacement also, my problem of the noise in the indoor unit is not yet rectified. I am facing the same problem with the replacement piece of the unit also. I have called the Service Engineers of the LG Electronics (I) Pvt Ltd, AA11, 2nd Avenue, Fathima Towers, Anna Nagar West, Chennai - 40 again to look into the problem yet..But nobody have responded for the complaint till date.

This problem of the LG Air conditioner created a bad impression in whole of your LG household products and Services. My family and Myself are totally disappointed with your LG products and Services.

Note: I will surely donot recomment anyone to buy your LG household products, as it has depressed my whole family. Do me the needful or else refund my money (Rs. 24000) to buy another company airconditioner which provides fast and better service for us.

Depressed and disappointed of your LG Service

Aug 14, 2020

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Harshal Lokhande

from Delhi, Delhi

LG Electronics — Indoor Unit not replaced

We had purchansed an AC (1 ton Split) from Next Electronics, Palm beach, Vashi branch on 10th May. After installing the same when we started using it, it showing vague noice from Indoor unit itself!
Hence, we had called their mechanic to rectify the problem, he told to replace the unit to manager of that Next shop. But till now even after 3 days, we havn't recived their feed back.!

We are waiting for newer unit replacement soon.

prakash

from Ernakulam, Kerala

Vaikunth J

from Chennai, Tamil Nadu

I bought one split 1.5 ton A/c during April2008 and I want to avail the free service offered by them. I called the service people once and again after a week for which they have allotted This is Vaikunth from Chennai Nungambakkam. S8CA2803984 and SBCB0306169. Still there is no action on my registration. Further I send a mail to the engineers who have installed the machine. On the advise given by them I contacted DK Engineering and made a request to send their service engineers for service. Again I contacted them on 13th Nov 2008 morning for that they are sending an engineer with in 2 hours. Again I contacted them in the evening for that the engineer will reach my residence with in half an hour. There was no reply from them and even they are not responsible for fixc up an appointment for service. The whole day I was waiting for the service people and the result is zero.

P Vijay Kumar

from Chennai, Tamil Nadu

Dear sir,
I purchased an LG AC from Viveks Tambaram, on 19.05.06. after installation, no one bothered to respond to my calls to carry out the three free services. however some time in Sep 2007, Viveks' representative approached us with promise of prompt services if we took up an AMC with them and persuaded us so much that we paid the charges.
After collecting the AMC charges no one visited us for service till about Jan 2008, but after a lot of follow up and phone calls a person reported to us in Feb 2008. he gave us the report that gas has leaked out we have to pay for filling up. I asked them whether it is not included in the AMC they said you have taken AMC of a lesser plan which does not include gas. finally we were forced to pay through our nose for the gas.
Last week the remote control failed to work -Viveks was called they came took the remote control away and after 9 days they are informing that it is not working- you have to purchase a new one. I ask them the cost of the new one - the supervisor fellow said "I'll call you back in 10 minutes" I waited for half an hour but no call - I had to call back and get the information from them.
This is worst kind of service I have seen in any marketing company -please do respond to this correspondence.

chandru

from Pune, Maharashtra

Its a pathetic message about the Multinational company.Marketing the product is not mean for giving the explanation in the media, Its for giving the feedback from the customer.
Regards,
Chandru.

mohd. furkan

from Chandigarh, Chandigarh

I HAVE PARCHESD A FRIDGE {LG} 185L, FROM SUPREME ELECTRONICS.SHOP NO. 162/1 MANIMAJRA. 10 MONTHS LATER.{26/3/2008} 20/04/2008 CAMPLAND FOR SHOP KEEPER.THEN AFTER SAME TIME AGAIN COMPLANT IN CUSTMER CARE. I HAVE COMPLANT 10 TIMES.YOUR COMPANY ENG. HAVE COME ONE TIME AND HE SAYS THIS PROBLUM IS NOT ANDERSTAND ME YOU HAVE REPAIR OUT SIDE ANTHER ENG.HE USE RAUF LANGVAGE.THEN WE SAD THEN I GO TO CUNJUMER COURT.THEN HE TOLD ME WE HAVE HAIR A ADVOCATE WE PAY RS TWO LAKHS PER MONTH.HE WILL FIGHT ALL THINGS.THEN I WILL COMPLANT ALL SAME MATTER IN CUSTMER CARE UNIT.THEN MANAGER SYS FEEL SORRY ON MY PHONE.THEN OUR COMPLANT IS SAME TILL.AND I WILL CAMPLANT RAGULARLY NOW TILL.WE HAVE COMPLANT NUMBERS.ALL DATES. YOU ALSO CHACK MY COMPLANTS.MY MOBAIL NO.[protected] AND ADDRESS IS 1941 NEW INDRA CLONEY MANIMAJRA.IF YOU HAVE NO ANY RESPONS MY EMAIL THAN I GO TO CANJUMER COURT. THANKS.

Ganapathy Jayaraman

Thanks a lot for the posting.

I am an NRI & just bought a new flat . I was planning to buy few split ACs of either LG or Samsung.

Reading your complaints, I think I will be better off with good old ceiling fans.

R.SAMUEL MUTHIAHRAJ

from Chennai, Tamil Nadu

I had been complaining about the refrigerator that I bought.They send the people.They come and note down all the points .But so far no fruitful action over my complaint.Again what is their correct e mail address

syes laeequddin quadri

from Aurangabad, Maharashtra

lg vaccume cleaner — no action on my complain

Dear sir,

I had a vaccume cleaner V-CP743NDN, Ihad registered my first complain on 12th Jan 2009, no solution for my vaccume cleaner, told me nothing had done to vaccume cleaner.( This is B'cos of no proper technician available),
Again i had complain through tollfree no.my request id was W9C[protected]th Feb 2009
Again i had complain on7th March 2009 with request id no. W9C30701538, Still i had not solved my problem,

Note; My vaccume cleaner is brand new purchased before 7 months, from which i had spend my 3 months in complain .

So its my kindly request U to look at to my matter and solve as soon as possible, hope so

Amudhadhanapal

from Chennai, Tamil Nadu

I also bought a LG TV. I got some problem with the picture tube.I complaint. Have received reference number also. But no one is coming to my home. After a fought with the customer care(3 days after), a person came to my home and told me the picture tube is demolished. LG service is worst...

Vineet Anand

I Purchased LG AC in the Year 2004. Few days After the Purchase of AC Cooling was Not Effective. Service Engg. Visited he did something & went, But problem Remain the same. Till date I have got my AC Filled with Gas 5 Times, Electricity Bill is heavy. I dnt Think LG Brand Stands for This. Above all Last Year I logged a complaint regarding my AC Till date not attended, finally I called LG Customer care to Close the call. This is LG.

Krishnamurthy

from Bengaluru, Karnataka

I have purchased a LG 1.5 ton split AC from Vivek's - Adyar yesterday. The response time for installation was quick and had it installed on the same day. But, when i switched on the AC to get relief from this Scorching chennai weather, even though cooling seems to ok, it does produce a bit of sound, as though it's running a grinding machine. Don't know if LG is know for its "SOUND" products!! Hope, i will have to call LG customer care and run behind them to get this resolved!

S.Ravikumar

from Chennai, Tamil Nadu

I am yet another victim of LG's service. Better LG change their name to LM (Life is Miserable instead of Life is Good). I and my Team will not only recommend LG to others we have already started a negative campaign, to save others from becoming victims.

shyam

Dear LG Care,

I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:65510501.Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center

Abdullah

GO for Hitachi!! AC and a good shop, which got name for servicing customers, for the products they sell.
A diversion...
My family was buying from Annamalai, Tiruvanmiyur, Chennai and they guarantee for service of the products they sell. If I can have a bit freedom, i can say.. "You can take hold of their collar to get things done".
They encourage only the products, for which service is good. For e.g Kenstar, which is highly valued Micro wave oven, is not sold here, due to their worst service.

Please note: I am not encouraging any dealer, rather i say from personal experience. You can always check with the friends or other customers.

Kanakasabapathi

from Ernakulam, Kerala

I have an LG Vacuum Cleaner in which the small plastic clip holding the dust bag was broken. I made a complaint with the Call Centre on April 27 (2009) and I was promised that the repair will be carried out in 24 hours.

Till May 2nd, none has turned up to attend to the repair in spite of my following up everyday and calling the service centre as well as the Call centre.

It is a pathetic state of affairs. I do not think I will buy another LG product again on the face of such deplorable attitude to customers

S.Chandrasekaran

from Delhi, Delhi

Please give me your valuble recomentation for LG or Samsung A/C.

Mohan Balaji

from Cuddapah, Andhra Pradesh

Please dont buy LG Airconditioner in Rathna Fan House, the service is really poor, even I have the similar experience of replacing the out door unit with in a first week as there was a leakage in gas and later found problem to be in indoor unit and that too got replaced. Imagine how many calls I have to make it to happen these process.

Fleming T.D

from Thiruvananthapuram, Kerala

I too have the same complaint. When my refrigrator got some complaint, I had contacted the toll free number and the complaint was not attended properly and the complaint was repeated. Then on 4-5-09, I have given a complaint in the toll free number and even on 11-05-09, the same was not been attended. Such irresponsible approach to the customers will drastically reduce the confidence on LG products and the company

bakkiyaraj

from Chandigarh, Chandigarh

Please dont by LG AC, Since the serivice is very very poor. My AC sensor is out of order and i have registered my compliant on[protected] and as on today no body turned up even repeated follow up there is no repose.

Paul

from Chennai, Tamil Nadu

Even I have a bitter experience.

I gave my reliance mobile (LGRD2670) for service on 23.05.09. I told them clearely that the mobile fell into the water and then only gave it for service.

The mobile was accepted for servicing via receipt no. R[protected]. During the time of acceptence they clearely mentioned that if the board is damaged then we will replace at a cost of Rs. 440/- or else it will cost Rs. 208/- only.

By Friday they called me and said that the mobile cannot be serviced. I asked them what is the reason and they said that it cannot be serviced and asked to come and collect the same.

When I went on Saturday 30.05.09 to collect the mobile by paying Rs.55/- as estimate charge, I enquired the person who was there the reason for not servicing the phone.

He said that the boards can be changed for the mobiles that hasn't been fallen in the water and those mobiles which are not given to other service people other than LG authorised showrooms only will get the benfit of Rs440/- replacement board else the charge for changing the board will be Rs. 1500/-. When this was asked to explain the guy and the girl were rude defining the same. Is this the way you treat customers?

I have a simple question why this was noit mentioned below. Is there a rule comming up now then with LG Service centers so that the people who work there aren't aware of or is that a deliberate negligence.

If you are aware and know the truth from the customer do tell the customer first time itself. do not make them to run around.

I always recomend LG products to my friends and relatives and I do admire them.

But the wayt hese people treated gave me a bad impression on the total LG product.

LG Service Centre
Saravanas
Infocom services Pvt, Ltd,
New No. 43 Old No. 3A Mudichur Road
Tambaram west, Chennai - 45

--
Thanks and regards
Paul Sagaya Doss

AV Muthu

from Chennai, Tamil Nadu

PROBLEM-1: I bought an LG Washing machine from Jayam & Co Annanager branch, Chennai on July-2nd. When I met my friend the same day evening, he informed me that he was taken for a ride after he was delivered a damaged item by Jayam & Co. I pro actively called Jayam & Co to deliver a brand new and good quality Washing machine.

Item was delivered after 2 days. When the LG service man came to demo this item, we were badly surprised to see that James & Co delivered a damaged Washing Machine. The LG service man informed us to ask Jayam & Co to replace this one as it was just delivered.

When ever I call Jayam & Co, they promise me to get me the replacement unit within 2-4 days. It is now July-13th, 11 days over and nothing tangiable happened. I almost decided to trigger legal action and informed Jayam & Co about this.

Finally a service person from LG called me and informed that I could start using the damaged Washing machine until the new one comes in next one week later!!! He also promised to send me an email to share the confirmation replacement number and a person would come to my house to install the damaged Washing machine. BOTH did not happen until this message is being typed out at 8.33pm on 13/Jul/2009.

PROBLEM-2: The same invoice has an LG Microwave oven. It is NOT yet delivered to me even after 11 days of my 100% Cash payment.

Dear LG management,

May I request tha concerned people in LG do the needful to avoid such incidents in future and avoid unwanted stress to its customer.

narendra k

from Bengaluru, Karnataka

LG Electronics — LG Customer support? or a way of making money ?

I bought a double door LG refrigerator on 11/3/2008. Immediately after purchasing it the product had a gas leak, there was a leak in transportation i was told and it was fixed by LG, then again after 1 year in April 09 it developed the same problem and i had to pay Rs 957 to get it fixed, now in July after 3 months it developed another problem and i was told it will cost me Rs 700 to get it fixed, after this also i am told that another sensor is weak and it will fail in some time. And the customer support executive comes up with a plan of Rs 2647 as guarantee for 4 years.

I feel flabbergasted with LG's attitude and their support, selling defective pieces and then continously suck the customer for support seems to be a brand new BUSINESS STRATEGY innovated by LG.

Why should i pay for their defective item, it should be responsibility of LG to ensure quality when seeling products world wide.I feel totally disspointed and dissatisfied.

On top of all this i get calls from them seeking feedback, what is the point in taking feedback when you are not serious about it ? Why do e mere eyewash for completing formalities ?

I would like to pass on this message for others to be careful and forewarned about LG.

STAY AWAY FROM LG FOR YOUR OWN GOOD.

nsdesigan

from Chennai, Tamil Nadu

I fully agree. LG is one of the worst product and the service is the worst where in you will not find more worse than this.

poornima thiyagarajan

from Chennai, Tamil Nadu

i bought LG Top load washing machine in the year 2005. that time i was in bangalore . there after i shifted to chennai in the year 2007 the water in the chennai is too salty may be because of that my washing machine started giving me problem. i was in adyar area that time during 2007 there service person gave immediate service took the machine did acid wash gave back the machine in 4days of time my machine started working normally. now we are in annanagar there the water is no so salty but still machine spinning is not working door inthe top lost its magnetic power and from past one week i am calling customer care for the service no one turned back . really we so depressed water in the washing machine cannot be taken out that is smilling like a dead rat. so please any one sujjest me what we can do with this product now .

Alex Domini

I recently bought a LG 42 inch plasma TV from Tesco. Just after the warranty period ended there appeared a washer inside the display screen hanging from top and obstructing the picture.
Contacted LG customer centre who said that I need to pay for repair.
It is true that LG are selling defective pieces and then continuously suck the customer for support which seems to be a brand new BUSINESS STRATEGY innovated by LG.
In my experience LG goods are not at all quality ones.
So for your hard earned money's sake please don’t buy any LG products. The make products work for only one year to cover the warranty period and then it becomes a hell, causing customers money and time.
Please Don’t Buy LG Products if you care for your Money

JPN SIngh

from Kanchipuram, Tamil Nadu

LG is products are really not good. Beyond this response to the complaints are worst, they do not turn up. I will no recomend to buy any LG product.

Manimaran

from Mumbai, Maharashtra

Hi,
I have a problem with my LG color Television. I called to customer care and register complaint.but no response. After 36 days (Includes Three complaint and eight reminders) one service man came and taken Power control Board to service center and he back after Elevn days but the problem was not rectified. I dont know what type of service they are giving to customers. In metro like chennai itself they are doing this much great service means think about rural. LG having customer care only for just cheat the customer by saying that we are having customer care to give service. But 100% useless. I am suggesting LG Customers if you have any problem with LG product dont call LG Customer Care Instead of spending money to call them you can do BETTER service outside.

Regards
Manimaran S

G.SOMASUNDARAM

from Delhi, Delhi

i bought a split 1.5 ton A/c during sep 2009 in CROMA mount road chennai. and I want to avail the free service offered by them. I called the service people once and again after a week for which they have allotted This is somasundaram from Chennai ST.Thomas.. Still there is no action on my registration. Further i went to croma thrice to tell them they yes will come but nobody came till today. . . May I request u to send the concerned people in croma to do the 1st 3 free service

A.S.Kannan

from Chennai, Tamil Nadu

LG India (Chennai) — No Receipt given for A/C Service charges

LG India Chennai was requested for servicing Two split type airconditioners @ Rs.440 inclusive of tax for each A/C.in my residence.
04TH Mar 2010,Two mechanics with LG ID Card and uniform came to my house to service the A/C.
I had to provide ladder,soap and water for servicing.
Upon completion of the job the mechanic collected Rs.880 and NO receipt was given.
A complaint to LG toll free no[protected] was given.and customer non satisfactory SMS message sent to LG 5757554.

NO Reply from LG so far.As a consumer am I eligible for receipt for the money I paid and the proof that they did a service?
Thank you
A.S.Kannan.

mill imtiaz

from Kosamba, Gujarat

Yes LG Services in Chennai is verv very very worst in the World. All the customer care Managers of Noida, UP and Branch Managers of Chennai are very worst. They are in the LG services to demolish the name of the LG company.

The products of LG are very worst. I strongly request the customers / buyers not to buy any products from the LG .

I fully agree the above complaints on LG

R.Daniel Moses

from Chennai, Tamil Nadu

please Dont go to Lg Service Centre...It is a stupid service...centre...they are here .For Collecting Money From The People ...sorry Idiotic People Like ME ...for service Charge for 400 and + service tax of 10 % sorry not 10%...10.3 %/... stupid lg service centre...They Have, nt Recovered My Problem ...So they collected MOney...Please I am Requesting you people not to go Lg service Centre...Please

R.Daniel Moses

from Chennai, Tamil Nadu

Lg Service CENTRE is the EVER WORST...

R.Daniel Moses

from Chennai, Tamil Nadu

LG SERVICE CENTRE IN CHENNAI IS THE EVER WORST...THEY ARE STOLEING MONEY FROM THE PEOPLE...PLEASE DONT YOU EVER GO TO LG SERVICE CENTRE>...I am requesting you

shaifali rathi

from Madurai, Tamil Nadu

aashish- dear sir,
1 year before i purchase LG front loading machine but now its not cleaning wall the cloths
I give compliant that is no - [protected] give it no 29-3-10. It not coming any Eng inner. when complete this pro blame. My phone no is [protected] before that i already compalne 2-3 time but no engineer is coming your service is to bad i m not satisfy my uncle take IFB MACHINE THEY give every month service to them please send an engineer as soon as possible.

BALU MENON

from Delhi, Delhi

LG products are sub standard and does not have any after sales service support.

I am having a 1.5 T Room A C and is suffering for the last 3 years. Unit stopped working the next day it was installed then its remote stopped working. If you raise a complaint it will take at least a month for the call to be attended.
Worst experience was yet to come.One of their service team named G.S.Engineering at Mogappair run by one Mr.Ganapathi said "NO TAMIL NO SERVICE" - discriminating that I do not speak tamil and hence he will not give any service. I had raised this discrimination even with LG's Regional Manager at Chennai, but no one responded.
Even now I have raised a complaint for service and gas filling and waiting for the last one month for it to be attended. The service centre office is just 1.5 KMS from where I stay !!!

Ahamed Iqbal

from Chennai, Tamil Nadu

I brought LG Ac 1.5 tonne last year April 14 2009, I have a issue with my issue as of now, The PCB board in the AC is not working so one of the technician came to our home after 3 days after making repeated calls and then took those parts to the service centere and said it would be fixed within 48 hours. After 48 hours we did made callback no response yet, The Customer Service agent who are poor guys kept on apologizing to us. They do have access only to apologize. However after making few calls one of the kind rep conferenced the call with one of the tech. He did said the issue would take one week more . And moreover iam not sure whether it would be fixed in 1 week more time since VIVEKS has brand name in giving False Commitment. I plead the VIVEKS management to look in to this issue and get it fixed for us.

winterwine

from Delhi, Delhi

Within 8 months from the date of purchase my LG 1.5 ton Split AC was down.

I called the call center, i was told i will get a call from service engineer within 24 hrs and my complaint will be resolved
within 24 hrs from there (which means 48 hrs from the time i made complaint).

No call, no engineer for the next 2 days. I again called the call center for details, but they dont have any information to provide me. I again reiterated the problem and ask them to make it fast.

Nothing for the next 2 days. Again i called the call center, they gave the number of local Service center (A third party service contractor) and ask me to contact the local service center.

When i contacted them they send me a service engineer the next day and it seems he dont know much about the AC. He did some thing and the AC started working.

The very same evening electric spark started to come out of my AC.

I again made a complaint and after 5 days ( with daily chase up) a service engineer attended the complaint and said everything is fine.

But, after 3 days burning smell stated to come out of my AC. I again made a complaint, but no response for the next 2 days.

Still the problem is continuing.

The service engineer told me that LG is not paying the 3rd party service center properly, that’s why the service is not up to the mark.

But the ultimate looser is the customers.

PLEASE DONT BUY LG AC. THE SERVICE IS WORST IN THE WORLD.

A. SellaMuthu

Viveks, Tambaram — False promises

On last Friday [ 2-apr-2010] we booked Voltas-Goldi, a split Ac from Viveks, Tamabaram with the promise that they will deliver positively by Sunday [4-apr-2010]. The details are as follow:
Bill No: [protected],
to: Mr. A SellaMuthu
Date: 2-apr-2010
But till now[Monday 5pm] there is no response form them. We called several times to them just to hear many different cooked stories like:
1. Sir, we wing.ere expecting the load by Saturday night, it got delayed. But do not worry, it will get delivered by Monday Morn
Again on Monday morning we enquired and got to know following 'on the fly' excuses
2. Sir, its already dispatched, it will be coming with in 1 hr
3. Yes sir, there is some problem in vehicle, we will be coming by 4pm .

When we insisted and started in tough tone, THEN ONLY the true picture came:
It seems the particular brand[Goldi] itself was out of stock from all the places and from the factory itself there was no supply.
It also indicates that Viveks, Tamabaram was knowing this fact, then also they booked the order.

This is very shame on them as we needed it urgently and in fact we had already mentioned several time to them. Just to grab the order, they have given us so much false promises and in turn given mental tension.
I feel, its NOT worth shopping there or believing in their words. I am disappointed.

There is one person 'Rajesh' who handled this sale.

srikanth

from Chennai, Tamil Nadu

DEAR I BOUGHT MY LG AC BEFORE 18 MONTHS I CALL YOUR CHENNAI SERVICE CENTRE ON FRIDAY AFTERNOON BY 3.30 PM AND CALLED FOR A SERVICE. THEY GAVE ME A REF NUMBER C[protected], AND INFORMED ME SOMEBODY WILL CALL ME IN 2 HRS AND THE WORK WIL BE DONE IN 24 HRS. I AM SORRY TO SAY I LOST HOPE IN LG SERVICE BECAUSE TODAY SUNDAY 11 AM TILL NO THERE WAS NO CALL FROM YOUR SERVICE CENTRE.

I HAD A GOOD RESPECT IN YOU SERVICE AND WAS HAPPY TO RECOMED PEOPLE TO BUY LG PRODUCTS, WHICH I WILL STOP FROM THIS MINUTE I UNDERSTAND YOU HAVE GROWN SO YOU ARE UNABLE TO KEEP UP OR NOT NECESSERY TO MANITAIING THE WORDS.

palson

from Chennai, Tamil Nadu

yes you are absolutely right. the Life with LG is not good at all. taking long time & doing less

Ct Subramanian

from Madurai, Tamil Nadu

I am also not fully satisfied with the kind of service support being offered by LG. In fact I have some photographs to be displayed. I don't know how to do.
I bought a AC from Meenakshi Fan House Madurai last Aug 2009. It's hardly 7, 8 months, The form which is being used to cover up the copper tube was so very sub standard quality, the form is not there and the tubes are very much exposed to the sun light. I have been following with the local guy to re-do it, they are not bothered at all.

JUDES

from Tiruchirappalli, Tamil Nadu

I HAVE YOUR LG FRIDGE THAT IS NOT WORKING PLEASE SERVICE IT

Rupesh Kumar

from Bengaluru, Karnataka

Worst service till date april 2010 chennai's weather is terrible and more than 2weeks no bloody response! LG SUCKS TO THE CORE X-(

Pradheesh

from Chennai, Tamil Nadu

Dear Customer Support,

I'm from chennai & trying to your Anna Nagar office landline but nobody picking the call. this is the response u giving to customer. We had compliant for AC Not cooling - Compilant ID: C[protected]& C[protected] & ur Customer support exe given the Cell no of your service ex no & tried that number also, his also not picking call & we raised the compliant on 17/05/2010 its a very very pathetic.While typing this compliant, i'm trying his number first time getting waiting call & again tried after 2 mins ring is going on...but not picking Ex Name:Mr. Sathishbabu: [protected] & [protected]

kannan Ramani

from Chennai, Tamil Nadu

I too have a very bad experience with LG split ac.2T From the day I purchased 7.3.2010 from Next retail Ltd valasaravakkam. am having problerm in the cooling efficiency. I was asked to change the stabliser to 5kv double booster and i was tossed from place to place for this even though i paid the extra cost.Now again am hving the same problem and I hv given a complaint ref no. C-[protected] today but the service dept of LG is trying to trouble shoot the problem over the phone by asking questions for which we have no clue on what he is asking. No one is interested in addressing the problem. All calls land in call centre and they are helpless or they hv no answers. I will never recommend this brand for sure. No one as come to check the problem. God save.

Kannan Ramani
[protected]
C-2 Saravan Bawan Street, West Kamakoti nagar,
Valasaravakkam, Chennai 600 087
[protected]

bbasu27

from Noida, Uttar Pradesh

LG Electronics — Leaking Air Conditioner

One LG Split Air Conditioner has been leaking water since 15th May'2010. I lodged a complaint with LG Customercare on 27th May'2010,No. : C[protected]. One technician visited my residence on 29th May & charged gas into the compressor & claimed it will solve the problem. However the problem hasn't been resolved & is persisting. I have again lodged a complaint with LG Customercare on 2nd June No. : C [protected]. After many followups & repeated assurances by LG Service In charge in Gurgaon Mr. Manjay Kumar nobody visited my residence to resolve the issue till 10pm on 3rd June'2010. This is shocking for a consumer from a reputed company like LG. I will advise everybody to be beware of purchasing this brand given its lack of reliable after sales service.

GIRI BPV

from Chennai, Tamil Nadu

I HAVE BOUGHT A LG WINDOW AC, AND GIVEN THE COMPLAINT, SINCE NOBODY HAS TURNED UP FOR INSTALLATION EVEN, THEN REGISTERED A COMPLAINT, COMPLAINT No-C[protected], STILL NOBODY HAS TURNED UP.
I HAVE NEVER SEEN AN MNC BEHAVES IN THIS WAY, AND I WILL TRY MY LEVEL BEST TO STOP SOME OF MY KNOWN PEOPLE GOING FOR LG BRANDS, BECAUSE OF THE POOR SERVICE AFTER SALES..

GIRI

menaka_pm_1983

from Chennai, Tamil Nadu

I accept for all these above sayings... its all should be true, because i;m another victim of the LG's irresponsible services...

I have old aged In laws at home, who are unable to sleep at nights without the AC as the air ventilation is not that good at my home... I called the LG customer Service people several times for 4 days and there was no response till now...

They are definitely irresponsible...

I made a terrible BLUNDER by buying this product...

laksh28

from Bengaluru, Karnataka

I have been having a very worst experience with LG.
I purchased the AC on March 29 from Rathna Fan house, chennai and I’ve been having problem since then.
It took 3 days for the guys to fix the AC. Mechanic came with out tools. Came late one day and said there is no sun light and the other day I had to be at home on LOP and got it fixed.
The water is leaking from the AC from the very next day the people have installed it. I’ve been calling the LG customer care and asking them to come see what the problem is. But the mechanic came only after 15 days from the day I complained.

The guy who came to see did not solve the issue but said it’s fixed. The water still continued to flow.

I again called the customer care and they sent the mechanic after another 15 days. The Mechanic who came to solve issue said it is a slope problem and the guys who installed the AC will come and fix it.

The guy who installed came back and damaged the AC very much trying to change the increase the slope height. Within one hour of his visit the AC still was leaking and it became worse.

I called the in charge Mr. Manikandan, and told him its still leaking and he sent another senior who said that the AC will be replaced.

Its been almost 15 days now, still the AC is not been replaced. I got the New AC machine in my hall for the PAST one week. I’ve been calling the mechanic and calling him every day, but he seems to be very busy and has never sent any mechanic.

The worst part is, all the staffs in LG and Rathna Fan house has been just giving the no.s of different person asking us to call and follow up.

At last I’ve been having the AC at home for the past 2.5 months without working and I am still paying my EMI.

LG has not cared to call me back till date.

aishwarya lakshmi

from Bhubaneshwar, Odisha

dear sir,
i bought lg air conditioner from amudham, tambaram in the month of september 2009. at the time purchasing, the lg suppliers said that they will provide three free services within one year from the date of purchasing... then they didn, t bothered about that... we made two to three calls to the lg service man ...after few days he visited our house and remove the dust which was in the filter...after his visit to our house, the cooler fan is not rotating properly and it creates a noise...

venlakshmikat

from Bhopal, Madhya Pradesh

Hi

This equipment is Bull ( We always wondered why the bull is always called in !!! ). It should be LG

We took a LG Air Conditioner 1.5 MT in March 2010 from the super "DUPER" - Vivek's.

From the day it was installed, till date, we have not been able to use the AC and it has costed us Rs. 29000 + all the worry's and tel calls !!!

Either there is a gas leak or the coil is gone or something else ?

Is there a way to get the equipment given back to the Company / to claim compensation from the company for the bad service / equipment provided thro' the consumer forum

Pls don't ever recommend LG "Life Good" or "Life's BAD"
thx / [protected]

selvarasi

from Mumbai, Maharashtra

v r vry dis satisfied wit ur customer care services in chennai (royapuram), , , , , , , , , although u r registrin d complaints, , , ,
der s no proper response, , , , , , , , v had a problem wit our l.g 29 inches t.v, , , d sound was not coming on regular basis, , , , , v registred our problem through d phone, , , , , , we r waiting for four days for someone to attend dis problem, , , , , , , , , , , but till now no one came yet, , , , , , , , we did not watch t.v for four days, , , , never expected dis from ur concern, , , , , not oly me thousands o[censored]r customers r wretched o[censored]r customer srevices, , , , , , , , , , , ,
i m not criticisng any one, , , , , atlesat u may b good in ur service in futre, , , , , , , , , but i never thought ur service would b so worse ever, , , , , , , , , , , , , , ,

gopi54

from Delhi, Delhi

dear all,

i am also a victim of bad service and product from LG. I purchased a 32 inch LCD 80FR about 18 months ago and have a problem with the on off. Sometimes the TV DOESNOT GET ON AND THE BLUE LIGHT KEEPS FLICKERING.

The service guys have come 4 times till date and they go back saying we will get an expert .PATHETIC.

THANK GOD MY TV IS STILL WORKING .

athiyarath

from Thiruvananthapuram, Kerala

My advice to all: Never buy LG products. Their service is the worst as they treat customers as s...' I bought an LG LCD TV from a shop named Ideal in Trivandrum last year. Before an year has passed it konked out with power supply not reaching the set. Called up the dealer first and they gave LG's customer care's toll free number -[protected]- and asked me to call. I called and a woman with a machine-like accent told me LG technicians would get in touch with me immediately. It has been a week now and no one has even called although I am calling the number daily to remind about the complaint. The shop guys here too have not been helpful. I am told that LG is one of the most notorious companies in India as regards to after sale service.

hishiek007

from Mumbai, Maharashtra

hi
i am sheik from pudupet chennai
i have bought an lg washing machine on[protected]
when it was delivered in my house it was damageged .after three days an lg demo people come to my house and they told that the machine replacd with a week .but now after 20 days they didnot exchange that.lg services is poor as shown as
the peoples are not working just playing and lieinyy
my kindly request donot buy any lg products in chennai

sunosumit

I also face the same problem. LGE is one of the junk company. I worked there at that time i realised that the Indians those who are working in there are more responsible for screwing the company.

vinud

from Chennai, Tamil Nadu

Hi All,

I Bought a New LG Mobile [Touch Screen] on 9th Dec 2010, I
found dat Blue Tooth on my is not working ..
I Read All the Cust Complaints regards on this Link, R U Guys really Working on Cust complaints Regards???
Spending on LG Products is an Bull .. Ur Products Really Sucks & Ur Customer Services Really [censored]s.

Ur LG Product Shud Out of Indian Markets...

Saravanan_dps

from Hyderabad, Telangana

Despite mails and so many phone calls, the status of my TV service is not known.

I want your company to justify why I should not file a complaint in consumer court?

THE KIND OF RESPONSE TO 10 CALLS IN A SINGLE DAY (11/12/10) Customer Care??? number:[protected]

Call 1: 10:30 am. Your female executive answered the call and said the complaint is still OPEN. When i asked her she started giving meaningless details and when I was asked to connect the call to senior Officer, The call was put on hold and last for UNBELIEVABLE 29 Minutes, While waiting and listening to your company tune I called up in my second line at 10:46 (Call 2) which went to recorded voice and put on the same music, Again I tried the same number at ( call 3), in which your executive said he will transfer the call and disconnected it.An finally in the call that was in hold/conference(CALL !) one executive came to line and said some 1 ( I still don't know who that some 1 is/will be), as usual NOTHING HAPPENED.

I am tired of giving all details, and the recent call of the Day to customer care( 12:59 hour) last for 9 minutes and 50 seconds, during which MR.STALIN, your executive said he will talk to the concerned agency and get this sorted WITHIN 15 minutes and IF THE AGENCY DID NOT CALL ME HE WILL IMMEDIATELY INITIATE SEVERE ACTION AGAINST THEM and he will also update me on this within 15 minutes and insisted me to trust him, which I did. And NOTHING HAPPENED TILL 17:30 hours, that is for 4 and half hours.

The total duration of calls TODAY is 61 MINUTES, THAT IS ONE HOUR AND ONE MINUTES.

NOW I INSIST YOUR COMPANY TO JUSTIFY WHY I SHOULD NOT INITIATE ACTION AGAINST LG FOR POOR SERVICE IN CONSUMER COURT. IF THE MAIL IS NOT GIVEN WRITTEN REPLY WITHIN 24 HOURS, COMPLAINT WILL BE FILED AGAINST LG .

Regards,

P.Saravanan

From:
Subject: Fw: Complaint/ service request no: RNA[protected]
To: [protected]@lgindia.com
Date: Thursday, 9 December, 2010, 6:13 PM

Thank you for sending your Service Engineer. And thats the only thing happend from the time I made my complaint.

1.Service Engineer came at 3:30 pm on 7/12/10 after great effort. And after starting service he called another person, as he was not able to sort/diagnose the fault. Then he took the electronic circuit board, without issuing any copy of service report, saying someone from their office will call from their office to tell the estimate. And till 9/12/10 9:55 hrs nobody called up.
2. I had a call from your service centre( Phone No:[protected] and the call was a response to the mail sent on 7/12/10. I brefed the person on the Incompetant and arrogant behavior of Mr. Murugan, the servise engineer and about the response I am yet to receive from your service centre. The executive said he will get back to me in 30 minutes, and I am still waiting for that 30 minutes to pass, and get a call.

3. I called your number[protected], and the executive attended wanted me to call again after 10 minutes, as the server was down.

4. Then I called this number again, nobody picked up.

5. Deaperate to know about the status, I called up Mr. Murugan again, as I dont have his office number, who said he is IC is not available at their stock, and he MAY get it ready by Saturday (11/12/10), and asked about clear date of completion he wanted me to talk to One mr.raj at their office on this.

6. I called Mr.raj ( No:[protected]) saaid he will check the status and call me in 10 minutes. And he should be appreciated, for he is the only one to call again as comitted. After calling, he said the ic MAY come on 11/12/10 and IF it comes they will ompleter the repair on the same day.

AFTER 6 CALLS( 4 OUT GOING AND 2 INCOMING) I STILL HAVE NO IDEA HOW MUCH IT WOULD COST, WHAT IS THE COMPONENT THEY ARE GOING TO REPLACE, AND WHEN THEY WILL COMPLETE THE REPAIR. MOREOVER I DONT HAVE ANY DOCUMENT ON THE PART( BOARD) TAKEN FROM MY TV.

I have made another mistake by buying a LG Washing machine recently, Iam assured, with the fool proof system (for saving your brand) a complaint about a person / system leading me to the same person(Engineer Murugan and their office), your Life is Good, but the customer's Life is Grief .

Thank you.

Subject: Complaint/ service request no: RNA[protected]
To: [protected]@lgindia.com
Date: Tuesday, 7 December, 2010, 2:40 PM

Yesterday (06/12/10) at 11:13 am I have made a complaint that my TV is not working. Your executive said the complaint was taken and will be attended within 24 hrs. Today, till now 2:00 pm, nobody attended the complaint. I wish my complaint get soorted out immediately.

I also raise the following issues:

1.Your executive, on receiving my call said, the complaint no. will be sent to my mobile within 3 hrs from the time of my call ( The call lasted for more than 6 minutes).

2. Then I was made to call up thrice, from 3:24 pm to 3:47 pm to as my call was on your recorded message and nobody bothered to attend. finally your executive gave a long number as reference and said that he is placing URGENT request to servise centre. NOTHING HAPPENED.

3. I waited till 2;00 pm today and, when I called up as usual the call was put on hold and my call was answerd, and after asking all questions, your executive said, HE IS PLACING AS URGENT REQUEST. I WONDER WHAT THIS URGENT MEAN, WHEN I TOOK 1 FULL DAY AND WAITING FOR YOUR PEOPLE TO COME. Do you think you can behave in the same way in US /European markets? Have you specialised your services for India, as we are genourous enough to buy your products?

And to my suroprise, your executive GENOROUSLY offered me another number to call for . Am I running a call centre for you?

I see this as a issue with your system as well as your executives

If my complaint is not addressed properly, I may be forced to take legal action.

Thanking You,

P.Saravanan

Vikassahu_88

from Korba, Chhattisgarh

LG — Excess sound during operation

My Microwave owen is producing an extra sound during operation, the sound is not pleasent & it seems to be as if the machine will meet some of the bigger problems in near future so please rectify this problem

RSANAND

from Kolkata, West Bengal

pls contact LG first, they have a good after sale service setup.

tressa

from Mumbai, Maharashtra

Mar 3, 2011

yes LG company is worst and its service men are worser. they dont care for anything. they are 'simply sitting and monthly getting' .

tressa

from Mumbai, Maharashtra

Mar 3, 2011

i agree that LG company is worse and its service men are still more worse.

suryaprakash333

from Tenkasi, Tamil Nadu

Apr 3, 2011

i had lost the warranty card can i claim through online

rajrnair

from Madurai, Tamil Nadu

Apr 25, 2011

I totally agree with the feedback given here. I am also experiencing worst service from LG. Bought two split ac's and could you believe one is yet to fit. Guys who came from the service centres are inexperienced and arrogant. I regret my decision to go with LG. Thanks, Raj.

zami

from Chennai, Tamil Nadu

Apr 26, 2011

Thank god. I was planing to buy LG Ac for my house. To buy the goods is not only enough. Service is more important. If The LG service is not good. Then i have to fine any other Brand. Please guide me Which Brand Service is good.

zami

from Chennai, Tamil Nadu

Apr 26, 2011

Lg is worst service it is true.

prabha99

from Pune, Maharashtra

May 3, 2011

LG sales & service managers are demon drunkards... ! First of all they do not have a smile..
They dont take care of their family, then how will they show the interest in work..

The best example for the drunkard in LG sales & service manager is Mr.Ramaswamy.(Anna Nagar Branch Chennai) near chinthamani..

amarmahapatra

from Mumbai, Maharashtra

May 6, 2011

Totally agree. The after sales services is very poor from LG. I am cuurently in Chennai. The split AC that i have taken in Delhi, the cooling is not working due to leakage of smoe gas for which I have made a complaint. Its been 4th day and every day they are saying they are sending Mechanique today, this time...other time. or .we will inform mechanique to fix this AC etc. They some time give mechanique number which upon call, they never pick up the call or respond that they can not make it. Some time they say I will come in half an hour and but then phone gets swithed off. Upon complain, the Chennai LG customer service looks help less, and makes another promise and commitment to be broken.

Even, one mechanique asked for higher price then normal the charges of fixing this colling machine. Upon asked they directed this to the Customer service to answer. Since then no one came to fix this. Can LG Company management take this as serious offense?

kvenkatesan

from Chennai, Tamil Nadu

May 6, 2011

Dear Sir,

I have one LG fridge in which the evaporator door is broken. I want to replace it immediately. How can I get it and what is the price? I want the door only. My number is [protected]. Expecting your immediately reply.The model number is GR 181TPLX 175LTRS. I agree that LG is now doing well in customer requirements.

Thanking you.

K.Venkatesan
Ambathur
[protected]

Packiam Andrews Raj

from Chennai, Tamil Nadu

Jul 18, 2011

I bought LG Window AC from Rathna Fan house. Till first free service, it was OK. After 1st service, it started giving much noise. After we register a complaint, the service engineer came and checked the unit and said, this is the normal sound. When comparing to other brand ACs we have, it is very nosiy.

Manjusivaramkumar

from Chennai, Tamil Nadu

Aug 26, 2011

Iam totally agree with you people even i had the same problem i bought lg air conditioner from Viveks Vadapalani in the month of May 2008.they installed and the next i called them for the issue cooling problem, gas leakage, water lekage, sound problem they will come and they rectify it but still the problem isnt solved after investing huge amount on Ac we spend almost same amount for the service too... Guys please dont Buy any LG home products.. we are the victims... even if they say they will give you free home products say no to them worst service i ve ever seen in my life... am through with this.

Jaya Chandra Babu

from Chennai, Tamil Nadu

Oct 14, 2011

i also bought a split ac for my residence 2 years ago. it started giving me problems for the last 6 months.mainly water is dripping from the indoor unit. i had made several complaints and their service persons also attended promtly 5 times but without rectifying problem.
i wonder the LG product it self is faulty or their so called service persons are not cable enough
my contact no [protected]

shankar_69

from Ernakulam, Kerala

Oct 20, 2011

I purchased a LG 1.5 split AC at Balasubramaniam Metals, Nanganallur Chennai on 14.04.2010. One month before the warranty expired ther was Leak in Gas and rectified the problem. Within six months again same problem arised. I got vexed in buying the LG product.

Goraniya

Nov 13, 2011

I have cllect a lg LED 22LV and given the complaint, sianc nobody turned up for INSTALLATION then REG NO - RNA[protected] Dated-11nov2011 still nobody has turned up, THE POOR SERVICE AFTER SALES...
WERRY BED LG SERVICE .

FROM-
VENKTESH
[protected]
[protected]
Q NO-52/1
NEAR PARK TOWN POST OFFICE&GS HOSPITAL
PERIS -CHENNAI

geemaa

from Mumbai, Maharashtra

May 10, 2012

I totally agree.
Never take an AMC .
Oncwe you take an AMC they will never do any service.
If it not on AMC they will keep coming asking us to take AMC and take the payment also.

Sathyendran

from Chennai, Tamil Nadu

May 26, 2012

Dear Team,

I am very sorry to say your way service support very very bad and worst, i purchased LG Sprit ac last year frequently i facing problem, Especially any part replacement they getting over a month, recently my ac having problem my self logged a compliant on 07-may-2012 call no RNA[protected], Engineer came and attend the complaint and confirmed compressor gone faulty and go back. after my continuous and lack of followup one Engineer came and removed the compressor taken for service, again my continuous and lack of followup my compressor returned after service but only returned not installed they only delivered, after that i continuously still now i am following for installing my unit there is no response happening in service center, in this time i am clarify with LG TOLL FREE call center they told your complaint call no above mentioned was already closed that service center by replaced compressor, So i thinking to go for local AC service center and avoid LG service support.

So totally LG brand name spoiling very much for there service support, any LG higher persons seeing this mail please look into this issue and do something and improve your service support.

Still my complaint not closed. Even three times Service engineer came there is not given single service report.

Yours affected LG customer,
Sathyendran R
Chennai
r.[protected]@gmail.com
[protected].

AC customer

from Chennai, Tamil Nadu

Aug 11, 2012

POOR SERVICE. We have a split AC of LG for which when I registered for paid service with their customer service phone no.[protected] they said it will be attended with in 48 hours. The complaint no.RNA[protected] was closed as call completed by the service centre WITHOUT ATTENDING. The same has been checked on the third day at the call centre of LG Electronics and told them that the information given by the service centre is bogus they again registered the service request no.[protected] and 3 days have gone since the request taken by the company but no one has turned up. It sounds the COMPANY DOESN'T CARE FOR THE CUSTOMER & THEIR CUSTOMER CARE IS NOT CAPABLE OF MAKING THE SERVICE CENTRE TO EXECUTE THE REQUEST.

pradeepmadhava

Sep 13, 2012

I fully Agree, Global Enterprises who takes care of LG Customer service is probably the most fraudulent company ever and the technicians come to our home they say that they would deal this issue personally and they cheat their customers. LG should stop using the Global enterprises as their outsourced partner for customer services, the service manager of global enterprises Mr.Swaminathan is responsible too for this malpractice by the technicians.Thumbs down for LG..shame on you..

Regards
Madhavan

pradeepmadhava

Sep 13, 2012

Pathetic Customer service from GOLDEN ENTERPRISES, Chennai
This is a complaint against the technician Mr.GIRI and the service Manager Mr.Swaminathan of Golden Enterprises No: 35, Sivasakthi Nagar, Madhavaram, chennai
Hi
I would like to bring to your notice the pathetic customer service provided by Golden Enterprises on behalf of LG, The reputation of LG may be eroded by such a sense less agency If no necessary actions are taken I would not buy any LG products and will advise my friends about the same
We currently have 3 LG products and we have had a bad experience in 2 of these products
LG TV RT-29FC85VW, I did not find this in your website so I had to register with a different product
We had a problem with this TV and I called up the customer service number[protected] on the 2nd of May and got a Reference number
RNA[protected]. A technician named GIRI came to our home and he informed us that the parts will take at least 3 weeks to arrive and that he has got the part with him and he will do it personally and charged us 1800 rupees and he did not provide us a bill.
He said that he will help us free of cost if the problem occurs again for one year.In less than 70 days the problem reoccurred and we have been contacting him for close to 30 days and everyday he promised that he will come in one hour
But he never turned up, he did turn up on the 29th of August and he insisted that he take the main board with him,
We didn’t give it to him in the first place but we gave it to him finally and he has not come back to us yet. Every day I called him up and he will say that he will come in half hour but he never turned up
Now when I called Golden enterprises one Mr.Swaminathan answered the phone and he informed us that GIRI has been dismissed but he is still in touch with him and he has agreed to come to our house and fit the board today.But mr.GIRI called up later in the afternoon and is saying that he won’t come to my home and fit the board as we have contacted the head office
I then contacted mr.swaminathan again and now he is trying to justify Mr.Giri's actions and mr.Swaminahan asked us to go easy with mr.giri
Mr.Swaminthan seems to be involved in this fraudulent activity of mr.giri
When I told mr.swaminathan that I am going to contact LG India, SWAMINATHAN THREATHENED ME SAYING THAT HE WILL SEND AN EMAIL TO LG SAYING THAT I ASKED THE CUSTOMER TO HELP US PERSONALLY.He is not answering our calls anymore and he is disconnecting our calls.
I am deeply disappointed with LG's support and in fact I have never ever seen such a pathetic customer service ever from any company.
My Father is a retired Vigilance commission secretary and he preferred a police complaint on this, and mr.giri is still not moved and is rude and not ready to come and fit the board.
It is very evident that technicians from Golden enterprises has been dealing customers personally
I can give you another example
We have a LG Micro WAVE SOLO 20L MS-2049UW and we created a RNA[protected] for a broken front glass, a technician turned up and without doing anything he closed the ticket. I had to call the customer service again and create another ticket RNA[protected] and a technician turned up and he said LG doesn’t have the parts and dismantled the front door and left it as it is and asked us to get the glass changed and we had to get the glass changed ourselves
We got it changed in a local mirror shop and we called him to attach the front door he came after 8 days attached the door in 10 minutes and said that he needs 200 rupees as he did it personally. I do not understand why these technicians do it personally themselves and mr.swaminathan is solely responsible for this I have purchased a 1 TON A/c from LG and was planning to buy a LD LED 3D TV however I have changed my mind now and will probably not prefer LG anymore and I might inform my friends and family members about my awful experience with LG

As long as you have technicians like GIRI and people like swaminathan supporting him, LG’s reputation will be spoiled

reebokbaskar

from Puducherry, Puducherry

Mar 1, 2013

Vijay Selling Fans — noise coming in running

dear sir
i brough it vijay selling fan at saravana stores pursawalkam on july-2012 only 7 month i use selling fans noice is coming warranty two years told sale person i ask sales person not give any inform to costomer

C.B.DHANRAJ

from Chennai, Tamil Nadu

May 17, 2013

i have purchased one iton split airconditioner from LG, from vivek&co purasawakkam on 20.04.2013, and same was installed on24.04.2013, after two days we found no cooling and we have informed your service centre &vivek &co, till date no one come forward to replace the unit, asper vivek service engineer they will rectify not to replace the unit.MNC compny running in india supplying asuch worst product and making money .as a ditributor m/s.vivek&co not taking any resposibility for their mistakeand avoiding the issue&trying to escape .ineed only replace the unit or retuned the cash immediatly.

c.b.dhanraj-[protected]/[protected]

Kamal1234

Oct 15, 2013

Hi

I bought the LM 6410, 42" 3d LED Cinema Screen at GIRIAS in Nov 12, 2012 and LG's tech wall-mounted it. I had a picture problem with my TV, some light and some darker, started appearing by Oct 12 th 2013, in the top right quadrant, and began to spread.So i logged a complaint with LG helpline[protected] on Oct 12 th 2013 and the Request id is RNA[protected], and the Technician came and solved the query by placing PCB board failure and still the same issue again on the next day onwards and i registered a complaint and the Request id is RNA[protected]

By October 13th 2012, the grains/blurr started again on the screen.

and i raised a complaint to Mr.Vishnuvardhan to replace my Product as its in warranty period

Regards
Kamal
[protected]

dips shah

May 23, 2016

LG Electronics — Refridge is not working

Hi, I am staying at Charkop Kandivali West. I have lodged a complain today morning about my fridge not working. but no one has come in yet. Please check what is happening? the technician is saying that since he could not locate my address so he is doing other duty.

Harmukunddayal

Jun 7, 2016

Split Ac is not cooling

I had a service contract dt. 1.6.2013 No. HLP:ND015025. for three years. Presently the AC is not functioning properly as it is not cooling. Pl. get it rectified.

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hi,
myself sohil shah staying at andheri in mumbai.
we bought a LG refrigerator 405 double door fresh peice from Panavision televideo pvt ltd opera house mumbai on 7th april 2008
in name of my mother meena lomesh shah

the thing is that we tried to lock the fridge once after locking
it was not opening...we immediately called called Lg centre they
send ur employee who solved it
but said its not proper needs to replaced.even the light inside its not working properly
we had many complaints since 2nd july and have asked for a door replacement or replacement of the entire piece but still
nothing has been done..its high time now almost 4 months no action taken that too for a brand new piece ..kindly do the needful
reply expected
thanks & regards
sohil shah

Aug 14, 2020

Complaint marked as Resolved

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Mobile Model no. LG RD 6600, Sr. No. 804CY JZ0077964
RIL CDMA -

The above mobile was purchased by me from Mobile Store vide their bill No. GJ / 01090/00001/4518
on 6.7.2008.
I have found that the mirror effect adversely affect the visibility of the mobile as during day time it can not
be used. No digit or any thing are visible on the screen except that of your own face. This draw back of
the mobile was not explained to me by the Mobile Store people. Hence I am forced to suffer.

Moreover the keypad is totally faulty. I was constrained to get the key pad repaired on three occasions
due to non functioning of one or other keys. The problem continues and I am forced to approach your
service centre very often. It is surprising that within 3 months of its purchase there are already 3 repairs
to the key pad.

There is also net work problem. There is continuous intruptions.

Looking to the severe problems being faced by me I have rather no alternative but to request you to make
replacement of this mobile by another suitable running mobile model. The diferential amount if payable shall
be borne by me.

It appears that the concerned model cannot be relied for proper communcation and correct mobile operation.
Since last 3 months I am being subjected to many difficulties and handicaps. Hence please consider my
request favorably and allow me the option of taking another mobile model of your make.

An immediate action in the matter is highly requested.

Aug 13, 2020

Complaint marked as Resolved

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KAPIL VIJAYWARGIYA

from Raipur, Chhattisgarh

i purchased LG6600 3 MONTH AGO.i found keypad is difficult to operate, loose battery backup, bluetooth problem, internet problem and so many problem...i requested to reliance please change my mobile but they can not pay attention.i m agree to give balance amount if they change any higher segment mobile like nokia...kapil vijaywargiya, GWALIOR, MP.[protected]

vikrant sangwan

from Hyderabad, Telangana

my problem is that I am not able to connect this phone to internet the driver i am getting in the market are not able to communicate with the phone on net i found that I required USB to serial converter driver but I am not getting it from anywhere on net if you can please mail it to me by EMAIL.

Moreover i have also found that the mirror effect adversely affect the visibility of the mobile as during day time it can not be used. No digit or any thing are visible on the screen except that of your own face.

KK Agrawal

from Gurgaon, Haryana

The LG Authorised Service Centre at Gwalior namely Varsha Sales & Service (Phone No.[protected] is not fully equipped resulting into harrassment of customers. Just to give you an example, I had given my KE 970 for change of socket on 31.01.09 which is a very common part but the service centre says that it will take minimum a weeks' time. I request LG authorities to kindly look into it as LG is known for its customer care but due to some small things their images gets maligned.

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Purchased LG TV set model:29FU3AG on 2/08/2008. I noticed an errant and violent sound from speaker randomly.The complaint numbers I booked with LG customer care are:W8C83004439,
W8C82605431. The service engineer came and done something but the problem did not resolve and additional problems such as continuous humming sound, out of frame picture, darkness etc. started to appear.
I have approached LG service by email either to replace the set or refund the money.Waiting for their response.
Girish P Sonar, Pune

Aug 14, 2020

Complaint marked as Resolved

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I have purchased one semi auto Washing Machine from Ramesh Corporation - C.G.Road, Ahmedabad - Gujarat - India, the Authrised Dealer on LG's Home Applinces - in Nov-2007.
Subject matter of payment was EMI through Consu.Durable Loan from CitiFinancial - Ahmedabad. The Loan A/c No.is13990931 & Payment was made by giving 8PDC of rs.700 each falling on 5th of every month. At present all the PDC's are cleared for payment in Aug-2008, & payment of Loan is made in full. Till Date I Have not received No Objection Certificate - NOC agst.the product. from the CitiFinancial. I aproached frequently in all the branches of Citifinancial at Ahmedabad, but no response is given.
Please look at the matter & Do needful in this regard.

Thanks in Anticipation of your Best Cooperation.

Dakshesh Y Vani
Consu.Durable Loan A/c No.13990931
Ahmedabad.

Contact[protected], [protected]

Aug 14, 2020

Complaint marked as Resolved

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I contacted LG Electronics a few months ago regarding a television I had paid a huge price for in 2006. This television was already breaking (halogen bulb going out, etc) and I had hardly had it—plus most of
They agreed to swap my television because it was recalled.
On September 4, 2008 a delivery company showed up representing LG Electronics. They took the defective unit and came in with the new telling me there was no power cord, manual, remote control, or 75 round cord. They only had the screen. The man called LG Electronics. LG Electronics told him they would overnight the above items to me. An hour after I got a phone call but didn’t get it because I was in the restroom. It was LG affirming they would overnight the items---the problem is is that the employee only said the remote and the manual was being sent. I called her back within 2 minutes to correct her. I got a machine—and left a message. On September 5, 2008 I received a package from LG Electronics. Inside was only the remote and a manual.. I called LG Electronics. The employee said that he could not help me. I insisted that he let me talk to a supervisor—he refused. My husband talked to him after I became frustrated. He told my husband—after some time he would send the cord (at least) overnight. Nothing came Saturday, Sunday or Monday. I have called every day since the cord did not arrive—one time I am told it will be sent—other times I am told I have to be transferred—I am and I get a machine. I have been told many times it was sent—but I never get it. I have been being given the run around and as of yesterday the guy actually laughed at me when I explained my frustration. He would not transfer me to his supervisor. Today I called and the guy said he will send it after five days. I told him I have waited long enough and I have already been told it was sent—several times—when it wasn’t. This fella said, “I don’t know what to tell you”.
I have never been treated so poorly and this company has failed to help remedy my issue. Each time I call they act like they do not understand and I have to repeat myself over and over. When I leave messages no one calls back. No power cord—a television that is worthless.
I have been refused supervisor mediation and I have been refused any alternatives in solving this matter. The television 2, 000.00—a lot of money

LG Electronics Complaints & Reviews

File a complaint to LG Electronics

LG Electronics reviews & complaints page 347

No cooling - Broken display box

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mobile no. draws 2 lacs

reliance,mobile — winner gbp 200000 in 2008

Reliance — mobile phone

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Faulty Product and Pathetic Service

LG/Air Conditioners — Servicing of AC quotes

LG - Air Conditioners — Faulty product

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Not Cooling

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door Problem

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problems occuring in the handset

LG KF 510 MOBILE — NO GOOD SERVICE

Lg KF510 Mobile phone — unsatisfied service

LG KF510 — improper service

LG KF510 — worst service

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TV SET NOT DELIVERED YET

LG Plasma Tv 42PG61 — TV is still not delivered by dealer (15 days)

LG/Plasma TV — TV Not delivered

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monitor display

LG-17'' Monitor — Monitor display is not coming

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Refrigerator cooling system is not working

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no one to attend complaint in their service department

LG Washing Machine — DRY PORTION IS NOT WORKING.

LG Washing Machine — LG Support for Washing Machine

Tromm Front loading 6.5 kg Washing machine — No Demo

LG Washing Machine — LG Engineer burnt my machine

LG Washing Machine — Service Centre is not responding

LG Washing Machine — Very worst- product not working

LG Washing Machine — Electric shock

LG Washing Machine — POOR SERVICE / NO SERVICE

LG — Complaint not attended till 1 month

LG Washing Machine — Horrible Service

LG Washing Machine — Fraud done by local tech referred by Just Dial.

Washing Machine — Non arrival of the product after payment

LG Washing Machine — More deductions

LG Washing Machine — gear box

LG Washing Machine — poor/ no service

LG Washing Machine — Customer care not responding - no service

led tv not repaired by lg

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Display Problem in TFT

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display & speaker damaged

Faulty L.G.Music System

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Poor response by the service centre on complaints

LG / Microwave oven — Bad response on complaints

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worst service in chennai

LG Electronics — Indoor Unit not replaced

lg vaccume cleaner — no action on my complain

LG Electronics — LG Customer support? or a way of making money ?

LG India (Chennai) — No Receipt given for A/C Service charges

Viveks, Tambaram — False promises

LG Electronics — Leaking Air Conditioner

LG — Excess sound during operation

Vijay Selling Fans — noise coming in running

LG Electronics — Refridge is not working

Split Ac is not cooling

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Attention required for Door lock & light inside

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Bad performance of Mobile Model LG RD 6600 - RIL CDMA

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violent sound from speaker & other complaints

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NOC not received against.Loan Payment

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fraud misrepresentation rude customer service