LG Electronics Complaints & Reviews

We bought one LG Refrigeratorin May 2008 & we have been given small front wheel panel of the refrigerator by the dealer & the cooling of the refrigerator is not good at all, after so many requests on phone nothing has happened so far. Pl help us on this isssue.
We have lodged so many request for our complaints, some of the complaints no are 98c51302181 dated 13/05/2008, [protected] dated 24/7/2008, 72800696 dated 28/7/2008 etc.
Pl do the needful & oblige otherwise we will move to the consumer court.
thanking you
Deepak Arora
A-95, Sector 51, NOIDA
[protected]

I purchase LCD on 3rd June 2008 from Maharashtra Electronics Corporation which was failed to operate from 4th June 2008. I received replacement from the company on 7th June 2008. The same was failed to operate on 22nd July 2008 and again I received replacement on 5th August 2008. The same again failed on 10th August 2008 and waiting for replacement. I dont understand why the LCD failed. I would request to deliver the piece which will not fail.

This is to inform you that I have purchased a LG DVD player (Model No. LPC-D1000A) from Nikky Electronics, M V Phase III on 27/8/05 and the same have been working smoothly.

On 30th March 2008 when I was watching a movie through DVD disk the disk got struck and a message displayed “disk error”. I contacted your customer care and they have given me the address and phone nos. of LG Service Center, Patparganj Indl. Area, Delhi and I went there and gave the system for checking. After checking they informed me that the lenses of the system got damaged and is to be replaced. They have replaced the CDM and on 6/4/08 I got the system repaired and the service engineer has put a CD in the system and shown me the picture there itself in the service center. They have charged Rs. 1752/- including service charges also. After that I have seen a movie at my home on 6th April and this is the only movie I have seen after I get it repaired and I never tried to put any CD or DVD in the system.

On 22nd June 08 I put an audio CD in the system to listen the music but unfortunately, the display card shows the disk error message. I changed the CD and put another one, again the same message displayed. I tried all my audio CDs in the system but nothing happened. So I contacted service center and they advised me to bring the system in the service center. I went there along with the system for checking. Engineer put a DVD in the system and shows that it is working. Then I informed that I was unable to listen the song through Audio CD which was with me. To my utter surprise the service engineer informed me that the MPG card of the system is not working that is why I am unable to listen the song and the card is to be replaced. And the replacing charge of the same is Rs. 2000/- .

Now I failed to understand how it happened neither I put an audio CD in the system nor I listened a song after I get it repaired. I have done only a mistake that I did not put an audio CD in the system and checked whether it is working or not, when I got it repaired. Since an ordinary customer does not know all the functions of the system, the engineer should have checked both the DVD and audio CD system properly and shown to the customer. Instead of that he has only shown the DVD functioning of the system.

I try to explain the situation which I experienced with the system then the engineer said that nothing will happen with these explanation and arguments.

Since I have already spent near about Rs. 9000/- for this system, how it possible to spend Rs. 2000/- extra within 2 months time. I feel better than this, to purchase a new CD player worth about 2000/-

In view of the above circumstances, kindly look into the matter and do the needful for get it repaired the same in free of cost.

In view of the above, a positive response from your side is highly appreciated.

Regards
Vinay

Hi. My contact no is [protected]. The freezer is not working properly. COoling is really ineffective. I have tried calling in all authorised service centres in South Delhi. None of them have responded. Kindly sort out.

I HAD TAKEN MICROWAVE OVEN, THE DEMONTRATION PERSON CALLED ME AND I TOLD HIM THE ADDRESS HE CAME TO MY HOME HE HAD NOT OPEN THE BOX PACK JUST HE TAKEN THE SERIAL NUMBER AND TOLD ME TO DO THE SIGNATURE I SIGN IT AFTER THAT HE TOLD THAT OTHER PERSON WILL COME BUT TILL DATE NO ONE HAS TURNED.WHEN TRIYING TO CALL THE PERSON THEY NEVER PICK THE CALL AND WHEN I CHECKED THE CALL STATUS IT IS CLOSED .I REQUEST THE CUSTOMER TO NOT TO TAQKE LG PRODUCTS AS THE SERVICE IS TOOO BAD.

On 10th June, 2007, I bought an LG Refridgerator Model 448JTX, which was considered to be the latest innovation by LG.

On 24th April, I first expereinced registered the complaint about the Deep Freezer door opening up on its own when I closed the lower door of the frisge. Over the next 3 months, a number of technician came and did various things to resolve the problem but were unsuccessful. Subsequently, one of the senior engineers Mr Pawan Sharma came in and face the same issue as faces by others. He assured of replacing the fridge which then was within the warranty period if he could not find a solution by his next visit.

However, in his next visit, the quickfix he applied to resolve the issue was to tilt the fridge back to ensure that the door, if opened, closed due to the firdge being tilted.

When I asked how this was a solution, they said that this is a new innovation and this is the only solution to the problem. They went further to tell me as much as that we (customers) dont know how to use a fridge and this is normally how such issues are resolved and that is the best that they can do in as many words.

I now want to know if there is a way I can get my fridge returned (I am no longer interested in replacing the fridge or trying to resolve this issue) as more than 1 year has elapsed since I bought the fridge.

Also, I wanted to know if I can seek redressal from the consumers forum in this regards and if I am correct in what I have put up as a problem.

LG MONITOR
MODEL : 700E SXGA
ADDRESS : ST JOSHEPH HIGH SCHOOL
Dr. (Mrs.) Leela Melville Marg,
Agripada, Mumbai - 400 008.
Tel No:[protected]

I got issue in my LG washing machine from mid of June 08, I have logged complain with LG customer care. after logging the issue there is no update form LG. then i followed up several time and finally one engineer come to check washing machine after two week. That engineer came along with his trainee, he checked all and told there is PCB issue, we need to replace. after that hter is no update from service centre, then i called LG requested for escallation. then there is no update from them i been figthin with LG customer care fro three weeks and the again coame to my place without appoint ment and given common report as PCB replacement reprot.

whenever we call LG customer care they will apologise for each and evary thing but if the person is apologise they should not repat that mistake again. but they using apologise and irretated me lot.. because progress is null..00000...

last week agian i called them and figthing then to transfer the call to escalation person.. that peron is not transfering and updating me that they escalation will come in after noon only.. if you ask for escalation person on evening 6pm the will escaltion person will available only on morning..

Last week i had very tough discussion with LG customer care finnal they sent one person for replacing PCB, its faulty one...

They commited me the PCB will be replaced in Mid for june but still they answer that waiting for stock. i checked with them they told who all having this modle in bangalore and whoo all logged the PCB .. they are still waiting for replacement. i dont know this statement is true or false... but for same LG model washing machine advertisement is running TV :) :( ... i dont know... whats going in and around LG LG CUST Care and LG Service support...

sir
i m buy lg- dvd writer in last week . it does not work properly, means not read any dvd & cd .I want to know some information about it.when I buy it it packing is not good, only in politheen covered on it.and a sticker paste on it.on it display.model no.GH22np20 date of month jun 2008.price Rs.1400, product:super multi dvd rewriter, net weight .70kg, etc.now My quition to u is it ur product Its packing is not good, no iany box packing like it samsung company.first time i purchase ur product buyt result is very poor for me, my old cd rom is better from its.I buy it Rs 1080only.I don't know its market price.one information to when I go to the property of my computer, after that I go to device manager.my cd rom company name is display but ur product name is not displayed ther (like it LG)display there itold u HL-DT-ST DVD-RAM GH22NP20.PLZ U TELL ME WITH IN ONE DAY BY E-MAIL OR MY CONTACT NO [protected], IS IT UR PRODUCT OR NOT.& TELL ME WHAT WILL i? i[censored] HELP ME i WILL VERY THANK FULL TO U .THANKS.

pls reply me
SUKHWINDER SINGH
[protected]

I has setting volume in my hand set as volum6 and key volume6.Although I am getting poor quality sound.coinsidently one guy setting something in my mobile, then sound becoming high, inthat time if I MAKE a call or receive a call;after that sound quality is becoming poor as before, I want to know how to devlop the sound in my mobile?please help me. THANK YOU

IN MY NEW LG KG195 MEMORY CARD IS NOT SUPPORTING

It's been almost 10 days since lodging of complaint for the LG FRONT LOADING washing machine door not locking causing the machine not functioning. Initially the service engineer did not come for days together.After pursuing with the authorised service centre the company sent an old spare part which ofcourse did not rectify the fault. Is this kind of after sales service this company is providing ? Should cosumers buy this kind of stuff ? Is this value for money spent a consumer ought to recieve ? I will not recommend anybody to buy this machine.

Sir,
I have purchased LG refrigerator on 9/4/08.
Custmor - - Chaugule
Address - A-18, Ganesh Prasad, Dhayri Phata, Pune - 41
Ph[protected] / [protected]
Model No . GL248LAG4/2007
Unit Sr. no. GL248LPBL000061.
Dealer - Bhavani Electrical, Dhayri Phata, sinhgad rd., Pune - 41
From the day onre fridge is not working properly, Since that day
i am reporting to the dealer, Dealer send his person & said that
the setting is not proper &he done it according to him.Then also the fridge was not working properly.So we asked the dealer for the replacement, after that LG representative came &he told
that thermostat the part which deceides the cooling is faulty.
That means dealer have given deffective fridge to me .
From last 3 months i am suffering everyday.
I am now regretting my decision of trusting the LG brand.
I also have objection on behaviour / language of LG representative with my mother.
I am not ready to accept the defective refrigerator.
Please help me to get Refund / Replacement of refrigerator.

Sir

Our educational Institute is Government Polytechnic College for women, Madurai-11. We bought 2 nos of LG 1.5 tonn air conditioner in Ambigai Airconditioner, Madurai, India on 31.10.2007 and warranty period of one year. For the past 3 months 2 nos of LG Aircon are not working. Both of them are in within warranty period. We gave complaints to Ambigai Airconditioners (Dealer of LG Aircon) more number of times. But there is no response from Ambigai Airconditioners (Dealer of LG Aircon). In our computer lab, Students are very difficult to do the computer practicals because 2 nos of LG Airconditions are not working. I request that kindly make necessary arrangements to service 2 nos of LG Airconditions as early as possible.

Thank you.
yours,
LathaMeenakshi
HODi/c(Computer Engg).

Dear Sir / Madam



I would like to share an absolute horrid experience I have had with one of your dealers M/S PanaVision at opera house.



Let me inform you that Im an absolute LG customer, All 3 AC’s, Refrigerator, Microwave are all LG products.. We were just about to buy a 560 litre new refrigerator and a new LG washing machine( But now are in 2 minds)



I have a common friend Mr.Rakesh Mehta who I spoke to install a 1 ton AC at my residence on Monday 14th ..Panavision the dealer was informed accordingly for the delivery. Monday passed, whole day my carpenters and electricians waited but no one turned up.. I was told that the delivery will be done at 1pm on tuesday 15th..once again my carpenters and electricians were present at my residence at 1pm.. I was told that the AC had left at 1230. From 2 pm till 6.30 pm I must have given 20 calls to find out and every time I was told they are just 5 mins away.



The AC eventually landed at my residence at 7.30pm..I did not accept the delivery and send it back as I was totally disgusted with the delivery. On asking the loaders I was told that “ Our Boss fools the customers like this everytime and that we are also fed up of him” “ He thinks he does a favor on us by paying us Rs.3000/- as salary.



When I called up the showroom no one responded to me, on asking them for dealership details I was told that “ We don’t know where we are working, and you can do what you want” Eventually I got hold of the owner one Mr.Rajeev Chawla who tells me that “if you don’t want the AC send it back and stop calling me up”.. Please note that this the 2nd time I have experienced this horrible service from the same person in the past.



The trauma that me and my family have gone through is un imaginable.



I think these guys are required to go through a complete course on customer service and customer training programme to improve their skills and know more on how to deal with customers who are their bread and butter.



In these times of crises all over where one company is striving to better the other, these things do matter a lot. I know it would be extremely difficult, but would appreciate if you could look into this matter personally and pull up the concerned people.



I would be highly obliged if you could kindly revert back to me favorably.



Thanks





Neville Dhabhar

[protected]

























Dear Sir / Madam



I would like to share an absolute horrid experience I have had with one of your dealers M/S PanaVision at opera house.



Let me inform you that Im an absolute LG customer, All 3 AC’s, Refrigerator, Microwave are all LG products.. We were just about to buy a 560 litre new refrigerator and a new LG washing machine( But now are in 2 minds)



I have a common friend Mr.Rakesh Mehta who I spoke to install a 1 ton AC at my residence on Monday 14th ..Panavision the dealer was informed accordingly for the delivery. Monday passed, whole day my carpenters and electricians waited but no one turned up.. I was told that the delivery will be done at 1pm on tuesday 15th..once again my carpenters and electricians were present at my residence at 1pm.. I was told that the AC had left at 1230. From 2 pm till 6.30 pm I must have given 20 calls to find out and every time I was told they are just 5 mins away.



The AC eventually landed at my residence at 7.30pm..I did not accept the delivery and send it back as I was totally disgusted with the delivery. On asking the loaders I was told that “ Our Boss fools the customers like this everytime and that we are also fed up of him” “ He thinks he does a favor on us by paying us Rs.3000/- as salary.



When I called up the showroom no one responded to me, on asking them for dealership details I was told that “ We don’t know where we are working, and you can do what you want” Eventually I got hold of the owner one Mr.Rajeev Chawla who tells me that “if you don’t want the AC send it back and stop calling me up”.. Please note that this the 2nd time I have experienced this horrible service from the same person in the past.



The trauma that me and my family have gone through is un imaginable.



I think these guys are required to go through a complete course on customer service and customer training programme to improve their skills and know more on how to deal with customers who are their bread and butter.



In these times of crises all over where one company is striving to better the other, these things do matter a lot. I know it would be extremely difficult, but would appreciate if you could look into this matter personally and pull up the concerned people.



I would be highly obliged if you could kindly revert back to me favorably.



Thanks





Neville Dhabhar

[protected]

Dear Sir,

This is regarding my LG mobile, model No. KP220.

I had bought this mobile 2 months back.
But started facing the following problems after a week or two :

1> Mobile getting discharged very soon
2> When I put on charge, sometimes I get the message : "Battery Temperature Out Of Limit" and thereafter mobile shuts down
3> If sometimes, it gets charged by any chance, gets discharged after a call or so.
4> When the charge is low, screen becomes GREY

I have shown my LG Handset at the Ameerpet Service Centre thrice.
I wasted my time, energy and money on this.
But they could do nothing.
Sometimes I doubt what they have repaired.
I feel like it was a complete waste of money.

Request you to kindly take this forward and help me in getting the value for my money.
It's a Brand New LG Handset, Model No. KP220

Thanks & Regards,
Munmun

MY RELIANCE LANDLINE NO IS[protected].IT IS NOT IN WORKING PREVIOUS 10 DAYS. ADDRESS IS ZP-48, PITAMPURA DELHI (NEAR T V TOWER )

I have intellowave 20 litters oven. Some 30 days back the glass turn table had broken. When I contacted the local LG Customer service at Tambaram chennai, I was told that they do not have stock at present may be contacted after a week.
After a week I had approched the customer service, again I got the same reply "no stock".
The oven is kept unused for more than a month now.
Pl let me know where can I get the glass plate.

Pl advise all your customer service centres to keep enough stock of spares hereafter.

I bought your LG Phone before two days i can't activate airel live service n lgkp110 so pls help me [protected] this is my no. pls call me

the IC of my LG 29 inch TV has got burnt by lightening and is not working. my TV is not working for 25 days now. i am posted at ASC CENTRE NORTH, GAYA. my mobile no is [protected]. please contact me and send technician for repair at the earliest.