[Resolved] LG Electronics — damaged water purifier supplied by lg

pravashbaboo

from Mumbai, Maharashtra

Apr 19, 2019

Address: Mla Nagar Qtr No -71 , Biakunthpur, 497335

Bought a water purifier ww130np in 16th april. It's been one month's since installed, and purifier manage to work only 5 days, only 8 times lg engineer visited 3parts changed but still not working there is problem in the products. Requested the dealer to replace it, but he refused, if these kind of service lg will provide doubt they can retain customer.

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May 27, 2019

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

LG Electronics Customer Care's response Dear Customer (pravashbaboo),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

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Comments

makeitright

Apr 20, 2019

Hello
you need to provide a little more details.
Did you receive a guarantee or warranty or both with this product?
Every time a serviceman comes from the company or the company's dealer, he has to give you in writing what is the problem with the product and how he intends to fix it or if it is fixable at all or not.
What does the service report say?
There can be different options available to you depending upon these the answers to these two questions.