Libaas Queen — Recieved a poor quality item ehile showcasing a high end item.

Website: Libaasqueen.com

On 4th may, i ordered a very high quality, dashing colour dress from libas queen website on COD.
They delivered it on 10th May and the delivered dress was no match to what they shown in the images, niether the colour nor the quality of dress is good.
While i tried to contact them to return, i was unable to contact them as the number that they have put on site ([protected]) always remain switched off. While the portal on site won't let you submit the complain as it continues to show erroe after 2 steps.
I read about their return policy, it is quite complicated, a never ending, tiring and money exhausted process which doesn't Guarantee you a return or success but guarantees you a good waste of money.

On furthur research, i found out there are many customers like me who goes through same problem and this company is more like a scam/fraud.
Company- libaas queen
Website-libaasqueen.com
My order id - 23155
Sir, kindly help me in returning the order and get my hard earned money back.
I will be very thankful to you.
I have also attached 2 images, one of the shown product on website amd one they sent.
+2 photos
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