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LivPure Complaints & Reviews

www.livpure.in

2.3

Last updated Sep 18, 2024

Complaints 803

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LivPure reviews & complaints page 3

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I have been using the Livpure subscription plan from Jan 2023. I decided to end my subscription in August 2023. I called customer care but every time they gave me the same excuse. "We are not able to raise your request".

I was forced to recharge the RO for 3 months as the customer care guy told me if you don't recharge we will deduct the amount from the security deposit.

I want the device to be uninstalled...

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The company is very bad in attending to customer complaint. Company promised to give free replacement of parts as a part of monthly subscription plan along with free service. I have been paying premium charges of INR 729 monthly since I have enrolled for this subscription. the wall mount clamp lock on the unit is broken without even any manhandling. looks like the unit could not bear the the weight along with water over time. luckily it was...

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I had a rental RO, I cancelled the subscription on 26th October. Still the RO is not picked up. And no one from the pickup team contacted me. Every time the executive tells me they will contact me. But I receive no calls from the cancellation department. Now I have been charged 599 rs on the app for not using the RO. Today the executive told me they tried calling you, but I didn't picked up the call. Why would I not pick up the call, every...

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After buying the ro they stopped responding and no one came for installation, it's been days I'm contacting them but they are ignoring and even closing my tickets without any response.Order LSHPY137848...

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LivPure team has gone bonkers. Getting little or no support regarding a Smart RO Machine. The machine failed nth time ( I have lost the count) now and I am so frustated I want a deposit from the LivPure Smart which was around 1500/-

The call representatives are very arrogant at times. They are not trained to pacify customers or understanding the problem. It's more about, "Ye call close karo jaldi".

But looking...

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I had raised a request for return on 02.11.23 and they said with 72 hrs they will have the disconnection team contacting you but even after 5 days nobody contacted, no call came but they are claiming to have called when countered they are saying that sat and sun are holidays hence not possible but when countered that ur team said 72 hrs there was no reply.I have registered in Mobile also under [protected].I live in a rental place and my contract...

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Address: 398 shrinathpuram sector c kota

Website: [email protected]

Dear sir .

I have placed the order for livpur Alkaline water purifier and I placed the order 27 oct and received me yesterday night delivery courier and next day installation engineer comeing and I will check open box and see old and scracty unit and open wire and all unit is scratch and old I never use this unit so plz refund the my amount and pickup this unit .

Attached for image and video bill...

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I had requested for a re-installation of RO purifier at my new location. After trying multiple times finally could connect with a customer care representative who said mail has to be dropped to ekyc team. That was done and then no response for 2 days. Then again contacted them who said attachment is not readable. Then again I sent the attachment in the readable format and then again no response. Whenever I had been raising request through...

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For the past two months I have been raising multiple cancellation requests with Livpure customer care and they are rejecting my cancellation requests and over and above that have charged me 1498 rupees rent for the last
Two months.
I have not received any service for the last two months as the machine had stopped working after I decided to not recharge and submit my cancellation request.

This is evident that...

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My rentel water purifier is still not installed after subscribing a week ago .
It's on monthly basis, my package. I already lost one week of one month . Am I gonna get the money back for one week? I had to buy packaged water for the last one week that costed me over 300 /-. Who is responsible for this?
I was told that within 1/2 days it will be delivered and installed .no news of that yet .I want my money back in full amount...

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Hi,
I have raised many services for water taste issue in LIVPURE smart Ro still persist in spite of raised 10 service request. I tried talked to customer care multiple times but still no use.Service request had been closed without proper resolution. Even in recent request closed by stating customer is not reachable from local service which is false.
Below request have been created in 21st but no response as usual. Very disappointed....

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Hi,

I took a subscription for from LIVPURE and had water issues for that I have raised many services still persist. Talked to customer care multiple times but still no use.Service request have been closed without proper resolution even in recent request closed by stating customer is not reachable. I had to raise below request and usual no response from local area service. D2MR25D1017655 he screenshots for your reference. Can...

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Water is not coming from my RO for 5 days now. I filed an online complaint on Sunday, 15th October 2023 and then called them on Monday, 16th October 2023 as I did not see any open ticket.
On Monday a ticket was opened and then I waited for the concerned team but no one showed up.
I called on Tuesday, 17th Oct 23 again and they told me that my subscription has been cancelled by Livpure and the superior team will get back to...

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I am writing to file a complaint against Livpure for deficiency in services. I have been a loyal customer of Livpure for the past four years and have made timely recharges totaling Rs. 4188 until May 2024.
On October 15th, I relocated to a new apartment and informed Livpure about my relocation in late September. I followed the process as advised by livpure team and raised a request for reallocation and scheduled the uninstallation...

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I wanted to get my water purifier servicing done when customer care advised me to renew AMC online which I eventually did. After making the payment it took 2 weeks to get the AMC active (initially they lied I would get the service done within 24 hours of making payment). It's been a month since my AMC was active but they didn't provide me any service or part replacement as per agreed under the AMC terms. The service center they allocated...

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Money deducted, RO not delivered yet...

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I have requested for cancellation of RO smart services on 15th Aug 23, but till now no one has turned up for machine pick up, whenever I'm calling to customer care simply they just use the script with in 24 hours our team will get in touch, but no response at all, such a pathetic service and poor response towards customer, I have paid amount for an year, which stucked into it, process the amount from the day which is opt for cancellation...

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I have bought ACMC for 3 yrs for my RO with registered mobile no [protected]. However, when I call the customer care, it says that I have not bought the ACMC and I have been refused the services. Kindly resolve the issue at your end, else I will be forced to take legal advice....

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Address: WZ- 106/101, Rajouri Garden Extension, New Delhi 110027 , India CIN: U41000DL2011PTC219758 Corporate Office Plot No-221, Udyog Vihar, Phase-1, Gurugr

I am writing to express my deep frustration and disappointment with the ongoing issues I am facing with LIVEPURE. Despite multiple attempts to resolve the matter directly with them, I have not received a satisfactory response regarding the refund of my money and the cancellation of my RO water subscription.

Despite my repeated follow-ups and communications with their customer service team, I have not received any concrete information...

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I have lodged one complain as on 20.08.2023 and SERVICE REQUEST NUMBER IS JS-[protected] and after 30 hours also no service engineer being allotted for our request. Earlier when we have not done the extended warranty that time we got very prompt response from your end. Now -a -days you are not responding our complain. This is
great learning for us in future we will not take any service from your end and also we will not recommended...

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