Maharashtra State Road Transport Corporation [MSRTC] — I am complaining about the mis management at the level of stations and depot managers

Address: 52 Rakshak Society Aundh Camp Pune 411027

Sir, Self and my wife travelled on 22/Dec 24 from Pune to Mumbai. The staff at the enroute stations should be more polite with the customers. This is stop at Aundh. They are arrogant and though they are doing nothing just sitting on mobiles, yet they feel and show they are very busy. Timings of the busses at various stations enroute should be clearly displayed. This would vary by a couple of minutes depending on the traffic.
2 You should earmark some quota for enroute stops, like the railways do.
3. The staff should be able to track the busses on line and update the passengers waiting.
4. Busses going to Borivali should also come via Aundh, as there are nos of passengers who have to go to Wakad. Also the frequency should be increased.
5. There should be a dedicated telephone at each station enroute for the Passengers to contact them and get information.
6. Depending on the seats the enroute stations should be able to issue the tickets in advance so that the bus does not have to wait unnecessarily.