Maharashtra State Road Transport Corporation [MSRTC] — Toll charges taken twice

When I reached the vashi toll plaza of navi mumbai, it showed low balance on the display screen, however it got deducted from my paytm balance. I informed the supervisor the same but he did not listen and forced me to pay the toll in cash and said to ask for a refund if it is deducted.
I dont know why they keep doing this. It has happened before too.
They charge inspite showing the message.
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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
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