Maruti Suzuki India Complaints & Reviews

Hi Sir/Madam,

I bought Maruti Swift ZDI from Leo Motors Pvt Ltd, Horamavu, Bangalore in 26th may 2014 . Today while driving my car from home to office in between suddenly I am not able to change gears. I called for on road support and Kalyan Motors Pvt Ltd, Kundalahalli people came at 12 PM and taken car to service centre. At 4 PM technical engineer told me car clutch plates are brunt and need to replace the same. Engineer told me, Reason for clutch plates brunt is my driving style but I am not able to understand all of sudden big issue came without any notice from me and your service centre people. I am afraid of driving the car because without notice we are seeing the this kind of issues.
I am surprise hear this will not come into warranty replacement.

Condition of car before incident :

1. Gear shifting is very smooth in the morning
2. I never felt brunt smell any time in my driving
3. I learnt driving from Maruti Driving School.
4. In 1st service they didn't informed me about any issues. First service is done at 26th June 2016.

I have few questions, needs clarification from your technical team.
1. Why suddenly clutch plates are brunt and not able to change the gears ?
2. 3 Months old car ran for 3800KMS is having clutch plates brunt is surprise to me?
3. I learnt the driving from Maruti driving school.

Regards,
Venkat

I had given my new ecco car to spectra service center at Mira road (Mumbai) and they kept my new car at their service center in painting area for 3 days ...because of that my cars roof liner has become very dirty (Full blacked) and it looks like old one. After giving so many complaints to spectra motors but they are not ready to solve my problem...I wanted to inform this issue to Maruti Suzuki head office to solve my problem. Spectra motors service is very bad...In future i will not go to spectra motors and i will never suggest any body to go to spectra motors for any kind of service...there service is very very bad service... I hope after writing this to Maruti Suzuki about my problem... Maruti Suzuki will help me to solve my issue... Warm Regards Dileep Yadav [protected] [protected]@gmail.com

Dear Team, This is in respect to the list of issues (which I shall address) during my purchase of Sting Ray from one of your authorised dealer. For a simple background info, I bought the vehicle from Kannur, Kerala where I believe there are 4 authorized dealers for Maruti. I did my research and decided to buy the vehicle from Popular Automobiles in Mele Chowa, Kannur due to the fact that they provided me the best deal than the other dealers. Popluar promised me a 25k discount, all standard accessories like mat and mud flaps etc, along with a gold coin, which they told me will be given only if I book my car before July 31st. I did the booking before the day, but as I had applied for a staff loan from my bank, it took a little time, so the dealer advises me that to hold the gold coin scheme I pay him Rs.50, 000 in advance. (photo of receipt attached). I believed his lies and paid him the same on July 26, by the time my loan got sanctioned and when the vehicle got delivered to me, I did not receive any of the items as promised by the dealer. He simply replied that they do not give them as freebies and I have to pay, when asked about the gold coin, he simply said that the scheme is closed. The vehicle which got delivered brand new, also had a faulty horn which never worked. 1) My question to you is if as the dealer says every accessory is a paid item, why promise them in the first place? 2) If the gold coin could not be delivered why promise it ? I could have gone to the other dealers whom atleast would have given me the accesories . 3) Now doesn't the dealer owe me interest for the 50, 000 he held with him from July 26 to September 9 till my vehicle got delivered to me? I have already made a complaint about the faulty horn to your mail id [protected]@maruti.co.in for which initially I got a reply asking the chasis no, but no contact after that. (Refer: CRM:[protected] I am expecting a quick reply addressing my queries this time, if not I will have to move to stern actions as I am fed up already with the kind of faulty products and fraudulent marketing tactics adopted by Maruti. Kindly do the needful, please feel free to call me directly on my mobile if required. Regards, Akhilesh Pai [protected]

Sir
I have maruti swift dezire vdi car of 21 Jul 10 model. my car master cylinder fails again and again resulting this break failure. i have got repaired this four times. my car no is HR01AA7856. my cell no [protected]. mail id [protected]@yahoo.in

The aforesaid car purchased by vijaya bank, 97 park street kolkata along with other 4 similar cars on 30.12.2011 from auto hi tech p ltd, 97, a southern avenue kolkata 29.but since 2012 its doors started rusting from inside, we have discussed the matter at auto hi tech service station in 2013 during service but no one taken care about this .again on 02.08.2014 I visited your authorised workshop at dewars garage situated at British indian street, kolkata 01.the in charge Mr pintoo arranged photos of the rusted doors of the car and informed that they are sending the said photographs to maruti office and will inform the development within a week.but I do not get any mail or phone till date in this regard, further I have contacted him over his phone [protected] two times to him recently .he informed that they will call us when maruti engineer will come to their workshop.since considerable time has lapsed and no one has responded .Since vijaya bank has tie up with your company and your non cooperation will compel us to inform the matter to our head office to take up the matter with your regd office if no corrective steps will be taken by you within a week. Anil kumar singh Assit general manager VIJAYA BANK 8 n s road Kolkata 700001 [protected] [protected]@gmail.com and kol.[protected]@vijayabank.co.in

Mr.Renish Mathews Chembanal Chembanal House, Nellimala PO Eraviperoor Pin- 689 542 15/09/2014 TO WHOMSOEVER IT MAY CONCERN This is to formally file a complaint against Maruti for the mediocre front screen of my newly purchased Maruti Swift vxi from AVG Motors Tiruvalla. Initially, when I started driving my car since April, everything seemed to be normal. However, since the onset of the monsoon seasons here in Kerala, I started noticing mist formations on the front windscreen. I tried several methods to eradicate the problems I have faced due to the lack of visibility whilst driving during the night time. The situation gets even worse when cars travelling from the opposite direction turn on their head lights during heavy rains and the whole windscreen turns hazy, subsequently blinding the driver and the passenger(s). I had approached AVG Motors regarding this but in vain. I am deeply disappointed by this as I have owned and driven many cars prior to this one, but has never faced such a situation. I believe that Maruti given keen attention on customer satisfaction, and with this in mind, I therefore request you to kindly treat this matter as urgent and try to give me a viable solution at the earliest. Anticipating your reply at the earliest Regards Renish Mathews Chembanal

sir i am from farrukhabad 3 days before i left my car dzire which was accidented your staff (Arvind) called surveyor after 3 days (today) and then he is saying that he will not give an insured money for rear bumper and also for boot opener there is a minor touch in boot opener only dent is required but rear bumper damaged, they made estimate only for front damage and here in Farrukhabad workshop mechanics took more time they never delivered vehicle on time either for service or repair and no satisfaction . if any problem is arising then pls return back my vehicle i will go to an another maruti suzuki workshop, kindly request to you please look on this matter and advised me what to do ?
vehicle no UK07AP7149

Dear sir I have Marti Alto k10 VXI my complaint is my vehcle have average problem one liter 11 km. I was gone to Jamkash Vehicleades PVT Ltd at jammu on 1.8.2014. they do all work and asked me know solved your problem but i came back at home (poonch once again i check average same problem . They suggest me you go our work shop at poonch then i go to work shop at poonch Mistry checked and adjustments of plugs and asked me know it ok but after i travele 100 km i check same average 11 km per liter company will promise 18 km per liter but my vehcale is 11 km per why ervey time i asked at poonch but there is nothing help me Pleaze solved my problem Veh No JK 12 63 48 Farhad Sadeque Mobile No [protected] (old Bill ID [protected] Job Card No JC14012108 Job Card Date 01/08/2014 Sale Date 31.1.2012 Email Id [protected]@gmail.com

Hi, Just before 8 months i bought Maruthi Dzire and for the past 2 days the remote is not working. We can see some plastic particles dropping from the key. It just look like some cheapest plastic quality was used in making the Remote key. Request your assistance in resolving this issue. Thanks Regards Yuvaraj [protected] |...

I have the swift dzire purchased on 11 Dec.2013 from Rohan Motors Ghaziabad. One of tyre of my car had cracked from Side, total driven- 6000 kms, I complainted about that at Ghaziabad - Rohan Motors, they suggested me to go at good year tyres, I meet there at Good year person, then he make a report and till today there is no resolution from there side, So please help me to over come from this problem as soon as possible. Regards Arun Shishodia, [protected], [protected] [protected]@gmail.com

Dear Sir/Madam We purchased Suzuki access 125cc, Engine # F[protected], CH # MB8CF4CABCB471875, Rego # RJ 13 SJ 4014on 2012. It has only done 21, 500 Kms, with only few kilometres on the scooty since the time we own it, it's clear we don’t drive our scooty very often. Last year we noticed dark black smoke and loud noise coming from the exhaust, we took the access to the nearby dealer (Sgnr automobiles pvt, Sri Ganaganagar, Rajasthan) for assessment and they reckon cylinder kit were faulty and offered to replace it for no cost because the scooty is still under warranty. No receipt was given as a proof that kit were replaced. Last week on 15/08/2014 we were on our way and the same problem occurred again, we couldn’t drive the access, we were so embarrassed to own a Suzuki access, the dealer reckon to change the cyclinder kit again . And called that it was paid by me . I request to. Suzuki look into this as a matter o[censored]rgency; this appears to be a manufacturing fault so I therefore request Suzuki to replace my suzuki with a brand new one. The problem we are facing looks like an ongoing one and might occur in near future. The access under my wife name but I am looking after this for him, Thank You Kind Regards Rajan gumber. [protected]

Who every it may concern! This is a formal complaint against S. K. Wheels and Maruti Suzuki Ltd. I have bought my Wagon R from one of Maruti Suzuki authorised dealer, S. K. Wheels Pvt. Ltd. on 29th August 2014. The entire payment has been made in full. I was asked to pay Rs. 10, 000 as booking amount initially, which I did on 8th July. For problems beyond my control I could not take the car delivery anytime sooner, hence needed the car delivered on Ganesh Chaturti. I was promised that I shall be getting the registration number within Four Days. It has been 15 days and I have not heard anything so far. Mr. Anil and Mr. Bhagat Sidhu from S. K. Wheel's Andheri (w) office (opp. Citi Mall) first told me at the time of delivery that number will come within Four Days i.e. by Thursday 4th September. Then on the 4th September, I get to know that there was some paper that was suppose to come from Maruti Suzuki, since its a CNG car, had not arrived and hence the entire delay in the process. By now the every time I had called, all I get to hear is that the "paper" has not come from Maruti Suzuki and hence the entire process is on hold. During this entire process I am the one who has been constantly following up and checking on the process. Couple of days back Mr. Anil commits and promises to me saying that the number should be arriving on the Thursday 11th September. And unlike all false promises, this was one was one of them, I still dont have the registration number. During this entire process I received a call from someone from either S K Wheels or Maruti Suzuki asking me about my experience. I informed that lady too that I had not received my registration number, she said that she'll check and get back. And as you can guess it right, no phone call, no action has been taken. I am pretty sure the call was conveniently closed with a false remark, customer being satisfied. This car is my first car and the entire car buying excitement has died a slow death. I am unable to drive the car, its just lying in my garage for the past 15 days running a risk of getting stolen. All I do is start the car and and switch it off so that their is no damage to the battery. I feel extremely helpless and angry for being treated this way by S. K. Wheels and Maruti Suzuki. I am reasoning with my own self that why would Maruti Suzuki not send the relevant papers at the time of delivery with the car to the dealer? Why was not i told that it would take 15 day or more to get the registration? Why was the car delivered and what good is it doing standing in my garage for the past 15 days? I had shown interest in purchasing the car almost a month back hence paid the 10, 000 on 8th July, what was the S. K Wheels or Maruti Suzuki doing all this while with my money in their accounts? They could have easily started the process and ensured that the car was delivered to me with the number on Ganesh Chaturti. Last but not the least why the fake promises? Is'nt there any process or someone who can be held responsible for this bad behavior. I hope this email reaches the relevant department and corrective actions are taken. Purchase Details: Invoice number: 0554-194 Order number: 0554-93 Vehicle Model: Wagon-R LXI CNG BS IV Chassis Number: 764203 Engine number: 7383022 Please feel free to contact me via this email and DO NOT SEND ME MARKETING MATERIAL!

Sir, Before 6 month they repaired my whole car engine work and Ac gas filling work. I paid Rs 90, 000 for it. On 3/09/2014 date i gave my car for general check and facing problem of Ac cooling.They took 2 days for repairing it and after repairing also the condition of Ac cooling was as it is. Whenever i start my car the cooling was gets on after sometime it gets off.Break was working low. I again gave my car on 11/09/2014 for repairing of Ac cooling. They again took 2 days for it and i paid Rs 10, 000 but the service didn't fulfill my work. I hope you will take a action on this... NARESH KUMAR my email id( [protected]@gmail.com MY CAR NO; KL 11 AD 6499 MOBILE NO; [protected] If you want repair bill invoice send your Email ID.

Dear sir, This is to bring the notice of concerned authority that despite of callin the accessories dept(Mr.Ketan & Mr. Pankaj) of authorised dealer sai service(andheri), the has been absolutely no response of the same.I wanted to purchase few accessories for my car, for which I had inform both the members of the resp. dept. But all my communication with them has fallen on deaf ears.Is this the way authorised dealers like sai service works. each and every time i have called and doing the follow-up with them but till date i haven't received and call n feedback about my accessories. Kindly help me out with the same.

I purchased a Maruti Suzuki Desire- LDI (DL3CAH2144) from Rohan Motors chattarpur -New Delhi on 1st June 2014, they told me to upgrade by paying extras 45000 (for Stereo, Central locking, Power window, rear view mirror, Door sills etc.) Which I did, post delivery I found that the stereo voice is cracking for which I complaint the accessories manager Mr Rahul, he told that the speakers are faulty & he will get them replace next week, I contacted then post one week I was told that Rahul is on off & they will attend to me once he comes . I again called after 2 days they told me that they don't have the spare speakers to replace I will have to wait & they will call back, I waited for them to call back for a Month but didn't receive any post this I logged a complain with maruti Suzuki Customer Care Helpline number[protected] they logged my concern & gave me a ticket ref [protected] next day I was contacted by an agent through phone number [protected], she told me that she will get the issue sorted out once I give them the car for a full day. I am a working employee & move up an down on my car from office to home but still I submitted my car thinking that this time they will resolve the issue . They kept my Car for full one day & didn't do a single thing with it the problem persisted when I called back the CC executive she told that she will get back to be but she didn't .I called the Maruti suzuki regional office for logging another complaint but the lady on the other side behaved like she is doing me a favour by even listening to me, ultimately she heard my complaint & told that she has logged a complaint but didn't give any reference number. Now I am fed up with quality of service give to me & they cost me 20000 for the stereo threatening me that the warranty will expire if I get the stereo installed from outside (I could have brought very goog stereo & speakers with this price). It has been 3 Months since then & I am not getting any response from maruti or the dealer Rohan motor. Please take some action against these people as they are harassing the consumer after getting a big amount for the car as well as the stereo. Hope to get this issue resolve through this forum Thanks Purushottam Shukla [protected]

SUZUKI-ACCESS PUNE AUNDH SERVICE CENTER IS WORSE. THEY JUST WANT YOUR SERVICE CARD FROM YOUR SUZUKI-HAND BOOK TO CLAIM MONEY FROM COMPANY. THESE GUYS DO NOT CHANGE OIL, DO NOT EVEN OPEN YOUR ENGINE TO CHECK ALL PARTS ARE SERVICED. THEY JUST WASH YOUR BIKE AND FILL OUT THE FORM AND CLAIM OIL CHANGE MONEY. BE CAREFUL from these hole guys... these are not from PUNE... they are from outside pune and have no concerns for your servicing...CHEATS... LOOK at the OIL.. SO BLACK... NEVER CHANGED FOR FOUR SERVICE CALLS... THEY CHARGED ME more than 2000 Rs... I AM GOING TO COMPLAIN...

IJust wanna say that i m Munish kumar from Mandi .H.P. I M GOING TO FIT MY FRONT head light of my car at bhagwati aUto mobile they fit a new head light to My marutI Alto800 and next i Went to some wherE in rain and There The liGht getting soME Mousther in it.and when i m going to the deaLers servies he says to me to came at free time and says to me nhi tOh jo banta hai Kr Le.
So pls. Help me proPeRly.

I had booked Celerio car on 10th of May 2014. At your show room at Savitri Nagar, Malviya Nagar New Delhi. Sales man Mr.Tharun Bhardwaj and his manager had told me you will get your car within 3 months. Today it is more than 3 month over and I had visited the said show room about the delivery. Both of them told me they can not tell when you will receive you car in the near future. They asked me it is better to cancelled your registration and buy from other company. Can you tell me what is all about. An early reply is requested. Pl.reply to me.as soon as possible. I already write to you, but no reply have been received so far. This is second complaint. Prem Kumar Marwah B-1/25 Malviya Nagar New Delhi cell no. [protected] E-mail [protected]@gmail.com

My self Pawan kumar our vehicle no is HR 26 CE 5429 Our accident n after I go for maruti Apra authorizesd services center he give us time for delivery after three days but car is received after 3- 5 days delay this talk is one n half month. Problem no 1- bumper not set, open is left side n deliver me. All stud not available. Without upper nut near bonnat and also bumper supported rubber not put in between bumper and supported nut. Rubbr is not received till date. 2. our vehicle avg is 15 kmpl instead of 23.2 kmpl. I checked with your Apra employees and confirm 17 kmpl on 55 to 60 speed. But charged 562 rs. Without confirm milage is 23.2 kmpl that is again fraud. Due to this our bumper is damaged and due to min milage full loss is 12000 k till date n future fual lose. SoI request to u please change our bumper and set milage as per mauti guideline n refund our 562 rs because milage is not maintain as per maruti, if can prove it same I will be pay cost. Please do the needful. Pawan kumar [protected] [protected] [protected]@Gmail.com

In response of my earlier complaint my car was called for the check up of the wear and tear of my tyres but the feebback i got is not all satisfactory. Reason provided is for improper alignment but myself being in automobile industry as a TSM i am very well aware of the maintenance of the car and in addition in normal cases wear and tear of the tyres should be uniform but in my case my one tyre is completely weared and I AM HIGHLY DIS SATISFIED WITH THE SERVICE AND SUPPORT FROM MARUTI FAMILY