Maruti Suzuki India Complaints & Reviews

I went to Bimal Auto Agency, Behind Dhoom Restaurant, N. H. -37, Beharbari, Guwahati-781029 who is one of the dealer of Maruti Suzuki on 11th Oct/2014 at about 10-00 a.m. for servicing of my car A Star VXI on request from the said servicing centre. My car was running smoothly and no problem was faced. I just request them to wash and clean the car and to check wheel balancing, wheel alignment only. For this simple works they have taken more than 6 hrs. But they are hanging a poster inside their workshop that car is delivered within 2.5 hrs (Express delivery). I did not understand the meaning of so call declaration/ advertisement ! Most worst servicing provided by them . No responsibilities, no liabilities to the customer like me. They do not understand the values of time of a customer. No response found after giving verbal complaints to the concerned care taker. Ofcourse, the work manager assured me that he will take necessary steps against my verbal complait. He also told me that I will never face such a situation in near future. Anyway I am lodging this complaint with wishing prompt and better service, and well behave from the workers of Maruti Suzuki dealers. Thank you.

my name is abdul wahid i have maruti suzuki ritz vdi variant car . my car registration number DL1CN9165 and customer information name ms. zarin address 716 gali hakim sharif jama masjid delhi mobile no [protected] my car sold date 26oct2013 I inform you my 3rd free service already do on servicing dealer harisons automobiles g.t. road . this way my 3rd free service i loss beause servicing dealer mistake. so please you take action for my problem.

We had purchased a swift dzire against exchange offer but the bill issued by the dealer is net off by the exchange value of car so i want to know the billing policy weather bill should show the gross value of car and then exchange value should de deducted. Thanks

I Brought New Wagnor Lxi White In August 28 From Rana Motors Pvt. Ltd. But Jab S Maine Car Use Ki hai. Tab S Hi Usme Gear Shifting Mai Problem Hai. 2 S 3 Bar Mari Car Workshop m Chali Gayi Hai. But Abhi Tak Kuch Solution Nahi Hua H. Please Help Me.

Bought a maruthy swift Dzir vxi car with following description Chassis no. MA3EJKD1S00236980LC Engine no. K12MN7038557 month of manufacture November 2012 from AM Motors Changaramkulam in Malapuram distrct Kerala Reg no. KL 08 AZ 4269 From the beginning itself malfunctioning of emission control system noticed .The malfunction indicator light comes on when vehicle is running. Many times repairs conducted by my dealer AM Motors and rectified.After...

sir my car swift chassis number is rub model no 2005 UP80AT 8256 please suggest me what can i do. my insurace clam is pending last 1 year and 6 month in your all maruti service centres in Agra rigit now i am out of station my father is not well my car insurance is finished i am going to faridabad maruti insurance office thay sad no chassis number i cant do the insurance . Please help me Regards Sanjeev Arora Agra Cantt, Agra ph no. +[protected]

I am very disappointed with my experience from Spectra Motors. I am writing this email to seek your assistance in reference to the trail mail. I expect a reply on this feedback and hope it does not fall in one of the unattended mailbox. I am extremely frustrated and feel harassed due to your service levels in dealing with customers. I purchased a brand new Alto K10 (full payment done), here start the series of disappointments. REG NO: MH-02-DN-76181. After Spectra Motors received the complete payment our calls were going unattended for 2 complete days. . After all the efforts being put up to contact Mr Yogesh, he committed to deliver the car on 5th Sept 2014. 3. To my surprise, the car is delivered without the left mirror, instead of purchasing it when the car was booked. . While performing the rituals, we found ants under the hood and cockroaches on the dashboard. 5. After continuous follow-ups for around a week Spectra pulled the car to the service centre and reverted back us to stating, the car was clean and their technicians could not trace any issue. But still there are ants seen, entering the front right door from within. (I have attached the images for the same) . When I opened the rear boot, I found damaged rubber strip. (I have attached the images for the same) . Customer service manager for Spectra (Chembur branch) has not yet shared the age of the car via email or any sort of written document instead of repeated follow ups. She has been co-coordinating in the best way she can but that has not solved the purpose. . It's been almost a month, but still i have not received the car manual, which includes the " MAINTENANCE SERVICE RECORD" . I am also facing other technical issues which are highlighted to them. I will definitely post this grievance on all possible social media platforms & consumer forums. HOW CAN A BRAND NEW CAR WHICH HAS PASSED QUALITY CHECKS, HAVE SUCH ISSUES ????YOU ARE TARNISHING THE IMAGE OF MARUTI SUZUKI. CERTAINLY MY FIRST AND LAST ENGAGEMENT WITH SPECTRA MOTORS. I am forwarding this email again as the Spectra has made me deal with mental agony, deficiency in service and below average customer service.They took my car for the 1st service. Post that i am facing issues with the fan belt. It keeps on making noise. Adding to it, the rubber strip below the rear boot was not replaced. I was told that its NOT IN STOCK, instead of it being a fault of their own.I am trying to connect with Saumit Deb and Ravi Kant Dhawan through my Linkedin profile, and will address my concerns to them.HOPE YOU GUYS KNOW WHO THEY ARE !!! Much of bitter words have been exchanged for the past couple of days. I cant be fully blamed for you got to do something for those numerous negative reviews flooding the internet.

My maruthi swift dezire car was purchased last November. The car was covered only 4000 km. But 4 tyres are feel damaged day by day it was Increasing the damage. Several times Iam complainted and visited the service centre but no use my time and Money was wasting only.

I had purchased Access 125 scooter from SMK Suzuki motors at Porur Chennai on[protected] and on receipt I had noticed the following defects and the same reported to the dealer on next day while collecting my Registration number TN 09 BW 8556, The dealer said that the vehicle defect may be rectified while doing 1st service. Hence I took the vehicle on 24.8.2014, for the 1st service reported the same defect, but the dealer does nothing, Again I took the vehicle on 24.09.2014 for 2nd service reported the same defect but does nothing, hence it is therefore requested that kindly intimate any other good service dealer in and around in Chennai who can solve my problem.

DEFECTS

1. While driving my vehicle hand bar is pulling in one side

2. Head lamp ( high beam, low beam) focusing towards up to sky and not on road resulting I am unable to drive the vehcile in night time

3. Right side rear view mirror glass is always unstablished

Thanking you in anticipation from your end.


Regards
Mothilal
Mobile No [protected]

I purchased Marti dezire zxi from rukmani motors at ujjain 21 sep 2014 .I deposited road tax 47500 and company paid rto o[censored]jjian 44000+850. so excess money paid by me 2650 please return my excess money otherwise I am going to consumer court .many times i remember them for money but they ignored my request. my name .dr.mahendra jain e mail -dr.[protected]@yahoo.com

However the purchasing experience that I had can be rated to the worst of the experience ever & there are issues of Misselling & miscommunication of highest level possible, just to narrate & summarize the series of instances are as under :- We took test drive of Ertiga petrol model on 7th Sep 14 & booked the vehicle same day, we were specifically told that our vehicle will come loaded with all features of VXI + added accessories of limited edition for which we will be charged INR 6200 over & above the pricelist. Since we had to take loan hence we got the same sanctioned from HDFC( Pre approved loan) however we were told that we can’t arrange loan by our own rather RANA MOTORS will let me know from where to get this disbursed, in a shocking state of mind I made the complaint with complaint # [protected]. We were kept waiting for 5 hours on the date of delivery with no reason / explanation as why we were kept waiting for such long hours . While fixing anniversary edition accessories, their employee lost the decal & till date the same is not fixed. We were charged with INR 6000 as handling charged but the same is mentioned as ZERO on the invoice provided . Invoice for accessories purchased are not provided till date . We were under impression that our vehicle will come loaded with VXI features as the same was told to us, however after purchasing the vehicle we realized that head restraints are missing in 3rd row, while raising the concern we were provided with a catalogue stating that cng variant comes without this feature, however this was never brought to our knowledge during Test Drive, Booking & Purchase . We were up charged for Insurance / Extended warranty & despite raising my concern on the day of purchase we are yet to receive the refund. We found the approach totally Non Professional, Misguiding, Mis selling, one of the communication is attached in the trail mail & attaching other mails as well . Pl. let me know how to proceed further .

With regards and sorrow I had booked Swift VXI on 22nd September 2014 in Peaks Auto Jammu with the tentavive date of delivery in navratra. (2) I presented my self on 2nd oct with the quotated amt cheque and asked the dealer to deliver the car but he refused we can not deliver because we have no car in our stock.sir, i am user of maruti products since 2005 (Maruti Alto). Due to the ill response of the peaks auto officials now I have decided to go for some another car of another company. Looking forward to hear soon from you.

Respected sir,
With regards and sorrow
(1) ihave booked above car on 3rd sep 2014 by mail as per the instruction of gm of m/smg motors alwar with the tentavive date of delivery in navrathra.
(2) i presented my self on 1st oct with the quotated amt cheque and asked the dealer to deliver the car but he refused we can not deliver because we have no car in our stock..
(3) sir 2nd oct was my mothers death annivery and i want to take the delivery of the same car on the day.Now cancanunderstand my feelings.
(4) sir, i am user of maruti products since 1998 (Maruti 800, esteem lxi and now ertiga)
(5) sir called on various nos and mailed on various id. But there was no response from their side only assurances given but no committment isgiven about the delivery of the vehicle.
(6) i called on [protected] various times and requested them to pl let me talk to cmd or ceo sir sothat i can convey my feeling but thisno refused to do so..
Regards.Ssgulwana [protected]

Its been 3mths since I have brought the Car from spectra motors in Goregoan, and nobody has bothered to resolve my concern ... I was suppose to get gold coin as per the offer which i never got till date don't know what the process is ...and nobody seems to know it... and cause I had referred 2 of my friends to spectra motors how eventually brought the cars from there for which I was supposed to get the customer loyalty bonus which was never added to my maruti customer card ... To get these to things in place I had to go through such a stress will talking to these guys ... That out of frustration I just wanted to punch them.in the face ... Anyways can anyone help me fix this asap ... Or can I go legal for Maruti had given a fake advertisement to lurk customer to buy their product... Shame on you Maruti... Name: ALEX Soloman CAR #:MH-01-BU-0130

Dear Sir, I have bought a new Maruti Suzuki Ritz VDI last year. On first service its tyre get defective. After talking with service staff they proved and said I have go to the tyre dealer. I went to dealer then He also approved the problem and ask for time to solve the problem. But after that I went many times to Agency & service staff, but there is not any response about the same. Details of my vehicle given below. You are requested to solve my problem ASAP. Owner Name: Mahtab Singh S/o Sh. Virender Singh Contact Details: [protected], [protected] Vehicle Name: Maru Suzuki Ritz (VDI) Vehicle No.: HR26 CB- 2658 Authority: Gurgaon Model: 2013 Complaint: Tyre Joint Opened at 1st Service Tyre Dealer Name: APOLO TYRES Bought From. Apra Auto, Manesar, Gurgaon

my car no gj 1 hr 9778 service done on 26/09/14.Lifted for service on 26/09 at 11.00 am with assurance to get back at 5.00 pm.All complain were noted. But majority complain are not solve and delieverd after 9.00 in night instead of 5.00 pm. So my all outing progarmme is collupsed.They told that you have to come work shop for delievery of your car at 8.300 pm. After gettion car it was not service according to MARUTI image.so noisy, so hudling, mud guard and wheel plate are not repaired, one of the wheel plate fix on vacume filling node so can't able to fill vacume in the wheel, no jumper were fixed for dicky, right side door is jumping, no greesing and oiling in the door and key whole, front bonnet is scrap with the bolt during service, and all other damage inside the machine which are not seen by me. When i have talked to the service man, he did not bother about''HU SHU KARU?; After that i complain to customer care manager in kataria khokhra ahmedabad where my service was done, he told me that i will back, But till date he did not turned back. pl look inti the matter to resolved the complain. jckalani, [protected]

I bought maruthi 800 in varun motors in the year 2004. Then on words i am perfectly maintiaining my car by giving on time services only at varun maruthi and renewals of insurances at varun maruthi only. Not even for single small screw i have not gone out side for repair. This year the renewal of insurance supposed to be done in the month of july 2014 but due to some un-avoidable reasons i could not renew on time. Todya morning i called varun marithi showroom at siripuram when i requested varun employee chaitainya who look afters insurances he outright rejected to renew my insurance policy since it was dleayed.

This type of service i never expected from varun maruthu since i am most faithful customer for varun maruthi. You can check my records in your data base and i request your immediate compliance in this regard.

Thanks

S.V.N.Ramesh
Mobile:[protected]

I had bought Maruti Suzuki Swift VDi on[protected] from Pankaj Motors, Moga Punjab. In the process of purchase it was said that the Showroom will look after the Registration process and as per the process it should have been completed after 1 month of purchase. But i got the papers on 30th of Oct with continous feedback. During this process i enquired from RTO office that if my papers have been submitted and on 19.09.2014 i got to know that the papers have not been submitted yet. Then after forcing the showroom officials they said that it is in process. This i got to know from other consumers there as well that it is repeated problem. Kindly look into the matter. Thanks and regards Surjeet Singh Sekhon Dashmesh Nagar Moga Punjab Contact NO. [protected]. email id: surjeet3.[protected]@in.nestle.com

Complaint Details To Maruti Team, I am raising this complain about non delivery of Vehicle against order number SOB14003874 Dated 24-Sep-2014. I had booked this vehicle from M/S AAA VEHICLEADES Pvt. Ltd. NEW DELHI. Initially I was given a delivery date of 01-Oct-14 But car delivery not given to us on due date 01.10.2014 by M/s AAA Vehicleades Pvt.Ltd. However Nobody ready to communicate me at AAA Vehicleades.Pvt.Ltd Regarding car delivery. New Dehli.However yesterday I was given a false commitment again that I can get the delivery on 01-Oct-14 along with full registration and accessories. All the payments have already been done on 30-sep-2014 through NEFT UTR No SBIN[protected] when I enquired about the final delivery I am being told that vehicle has not been received and is . Also during the entire purchase process it was I who was struggling to get status of vehicle.I called my parents in anticipation of receiving the vehicle. I am extremely unhappy with this commitment and feel I have made a mistake by choosing Maruti. I have been working with a reputed organizations State Bank Of India, Igate and I promise I will be sharing my experience with Maruti in our company blogs and open house sessions. Hope you understand my situation and take corrective actions. Otherwise I will go to consumer forum or Media/Broadcast.Your disappointed customer, Hemant Kumar Meena +91 [protected], [protected] & eMail ;hemant.[protected]@sbi.co.in

Hi Maruti Suzuki Team, I am very disappointed with my car and the Maruti service for not resolving my complaint. I bought Ertiga Vdi in June 2012 from Varun Motors Banjara Hills, Hyderabad and this problem with the 1st gear started from around August 2013. The 1st gear wont engage easily and I have mentioned the problem to the service center a couple of times and each time the problem was not taken care off. Now the problem has increased...