Maruti Suzuki India Complaints & Reviews

Dear Team,

Greetings !

This is to inform you that i have given my car on last 2.5 months back for an accident repair to the workshop .

The work shop person promised me to give my car back within a month .

I would like to inform you that still my car lying with the workshop for 2.5 months.

i can able to understand that when could i will get it back ...

every one promised me along with your TSM Mr Vikas also, that they all are trying to resolve the issue within a short period .

As i would like to inform you that as i use Taxi to go for an far distance for which i pays worth @ 2 k on daily basis .

i am going to suit against you all for the mentel harrasment.

if all the above issues persists then how can we be sure that the service center is capable enough to service the car, how will we sustain in the after market, as this is also the major factor while choosing the car to buy.

it took me some time to raise this issue to customer care team as before i was trying hard to convince the service center team to repair the vehicle properly or not but eventually today as my father visited there their GM Mukteshwar Chaudhary started shouting by using unparliamentary languages for which i have to bring this into your attention.

Please look into this matter and support, Also i would request you to arrange the full audit in order to find out if they are processing the service and repair job done

properly.

My vehicle no-new

Model no-swift

Required

Kapil chaudhary
[protected]

Owner parked expire car in parking area

What a madarchod dealers you have. I paid full amount in March. My bank emi has started. Today my first emi is deducted. Who will pay interest.
I booked commercial vehicle for earning for my family. There is no vehicle. I can't earned for my family because your madarchod dealer doesn't provide me vehicle.
Your madarchod dealer has used my money. He has to pay my emi. One month has gone. He has to pay interest of my money.
I will go to court for this issue.

I am writing to bring to your attention a concerning issue I have experienced with my Maruti Suzuki SWIFT, VIN RJ45CQ3990. I am disappointed with the performance and service provided by Maruti Suzuki, and I wish to file a complaint regarding the refusal to replace the clutch on my vehicle, which was damaged at an unacceptably low mileage of only 10, 000 kilometers.

I immediately brought my vehicle to the authorized Maruti...

Ciaz 2017 model chasis no MA3EXMG1S[protected] car having its doors corroded and started eroding from outside and inside (handle area and window wider channel) due to which all window winders channels got corrosion and not functioning.

It's been only 5 years since car bought and due to its poor substandard Quality management at manufacturing level in checking it's rust coating treatment and insulation, which resulted in corrosion of metals and started giving away it's atomic structure. Some photos attached for your reference.

Hii sagor indian

Hello Madam, My self Srinivas R T.
I was booked Maruthi Breezza car at KATARIA AUTOMOBILES PVT LTD, KANAKAPURA ROAD BANGALORE KARNATAKA
Paid all the Amount through account and Bank loan totally cleared 90% amount, we r about to take car delivery on Monday 05/04/23, now ur team leader Kaushik Gowda is talking very Harshly and he is not delivering our booked car bcz we rejected extended waranty.
He is telling harshly that, he will refund our amount.
We taken risk to arrange amount.
all the processing charges are deducted by bank and EMI is started.
Plz give me a letter that shows the reason why my booking is cancelled after paying that much of amount?

5 month's above no response sir..plz take action..new keys early to arrange sir..

It regards the worst service i got from the service center. I gave my vehicle for painting work on the 24th and promised delivery date was the 27th. The estimated amount was 5k and the actual was ~10k. 1) from the showroom i got confirmation that the vehicle was ready to deliver after 3 days of promised date.2) at the time of delivery inspection found that the painting work was not even half done (Pfa) when i questioned the same workshop...

Dear Maruti,

I have Maruti Celerio Car Number PB 29 AB 1045and from last 5 months I used to visit your Maruti Showroom ( Remira Motors, GT Road Moga) for the same but from last 5 months they failed to provide the light. Today I called again on [protected] and I spoke with Manager as he talked very rude and I told him that I will force to file complaint to consumer court as we tired listening your false promises to provide back light. He told do what ever u want to do and this type of language from your behalf is not tolerable . Hope u will take necessary action against the Manager and Hope u will provide the Back Light soon.

Waiting for your positive response !

Regards
Sarbjit Singh
[protected]
Moga, Punjab

150, 000 madurai kappalur Meenakshi Maruti Suzuki money fraud

I have booked ertiga vxi CNG white
First of all i am sad to tell you. When i am looking for Ertiga vxi CNG one excutive kaniya and Sales manager at surat. Dhiraj sir. Both tell me Book your car we will deliver in only 15 days. But somehow they told me sir give us one more week your car is in transit and etc. Now they tell me we can't deliver your car we don't have stock. If you have don't stock why r you cheat with coustomer. Why are you playing with coustomer immtion. You forcedfully Given also your conditions like if you want cae you must take 50000 Accesories compulsory 20000 extend warranty Etc. And i am also agreed with your conditions. Then why you harresh me. You can't belive it's my daughter's Birthday surprise. I am very unsatisfied i will sui the case against your company.
Thanks

I have purchased a VITARA Brezza VDI as on 11th July 2019 vide invoice no. KD19-R0000351 having Engine number D13A 5818433 and Key No 5857 from your dealer K.D. Motors situated at Bhuj Kutch. In August 2021, I had faced a big problem in my car while I was returning from my home. A very big noise was coming from the engine of the car. So I had sent the car to your authorised services centre at Bhuj - Kutch. After some time, I had received a call from them that there was an issue in the engine and need to repair and they had given me an approximate Rs. 1 lakhs estimate of expenses. I had asked that the same is in warranty period and it is the internal issue and must be repaired by you in warranty. After strong discussion, they had agreed for the same and repair my car having jobcard number JC21000882 dated 08/09/2021. They had delivered the car in January 2022.

After 9 to 10 months, while I was going to my native, again I found the same problem and all of sudden, a big voice was coming from the engine and the engine was knocking. I had visited your nearby service centre and informed them for the issue. They had given me job card having job card number JC22014932 dated 22/11/2022. Initially they said that I have to go to the said dealer from where I had repaired my car earlier. I said that as per my knowledge, maruti company is providing PAN india service and it is your responsibility to look into the matter. Then they had asked that I have to pay all the charges of repairing and servicing. I said that my car have just run approx 8000 k.m. after servicing and total 28163 from the date of purchase, it is a technical issue from their side then why I should pay charges.

As approx. 5 months have gone but I have not received my car till now.

March 23rd, 2023:

Vehicle delivered for service at 11:30 a.m.
11:40 AM: I detailed all the problems with service and feedback I had the previous time.
11:50 PM: The whole inspection was completed, and all faults were reported.

06:30 PM: I got a call from the company to pick up the car. Due to an emergency and the fact that it was late at night, I didn't check the service review before paying the bill and picking up the car.
After receiving a vehicle, drove it home.

24th day after that To be honest, they didn't change the bulb and delivered it as is, so when I checked my car in the morning, the previous problem was still there.

Team made zero replacements. I'll post the picture below.

no improvements in the services. remains the same. I had the worst experience last year. remains the same this time also

I've arrived to the consumer court for cheating customer.

Dear Maruti Suzuki Company,
This is Mrs. Maya Singh form Varanasi my car registration number is UP65CS9006, I bought my car dt: 22.05.2017. This is my second complaint against this dealership which is UP Motors Varanasi,
During my cars 5th service I was complaint regarding my steering wheel was very hard while driving, In that day after car service, Service Manager Rinku Tiwari and warranty manager Ravi they are make video in my steering wheel, He says there is steering sticky problem and need to be change steering rode set in all and there is in sound also.
So I was asked him the managers what is the resolution then he says your car is under warranty we are submit the complaint and after taking approval will call you and change this part, but I have followed on call many more times but several times they are not responding the call, then my next 6 service dt : 01.11.2022 I am agin trying to discuss regarding this problem but the manager Rinku Tiwari says no problem I will solve it very soon, I asked Rinku but warranty is over due to your fault he says don't worry I am handle it. But again same problem facing from manager side. Since one month back I have facing problem again steering wheel and clutch plate bourn, Clutch plate work is done but not resolved my steering wheel problem Manager says your warranty is over you can pay approx 45000 for change this part I am not agree to pay this so manger Rinku Tiwari and warranty manager meet me personally and told me if are want to resolved the problem so u can pay me 10% amount in cash of total cost of this part before Before replacement.
I am very shocked what I do.
All Indians as a customer are believe Maruti Suzuki products but dealership management is very critical condition.
So I request to you please help to resolved my problem please.

Thanks
Mrs. Maya Singh
[protected]

On 12.03.2023, I went for my car servicing, bearing no. DL2FAH0006 (Swift VXI AMT) at Maruti Service Centre, i.e., Rana Motors, G.T. Karnal Road, Delhi. They charged me excessive charges of Rs. 2, 250/- for labour charge as compared to the other Maruti Franchises, i.e., Competent Automobile, Shivaji Marg, Moti Nagar, Delhi. I asked the reason for the excessive charges but they did not gave me a satisfactory answer. Instead that they had illegally retained my car and threatened me that they will not return my car until I pay charges of Rs. 5000/- (total bill) to them. I am ready to pay the genuine charges of Rs. 3, 274.32 /- for servicing but they are adamant and not ready to return my car. I requested them several times but they did not pay any heed to my legitimate requests and started to quarrel with me. (COPY OF THE BILL IS ANNEXED HEREWITH FOR YOUR KIND PERUSAL).

I made online complaint and via email to the head authorities of your company on dated 12.03.2023 but no revert has been received by me. Kindly take necessary / prompt action in this matter for harassing the customers for charging excessive charges and also return my car which is still under the possession of above-captioned Service Centre.

Please feel free to call me on my contact number for any assistance.

Thanks & Regards
Vikrant Bhardwaj
[protected]
[protected]

Dear team,
In last November I had purchased a Swift ZXI AGS, (Petrol) at the time of booking the company has suggest and assured the Car mileage will be more than 20 kmpl but I have facing mileage issue in my car. I just get mileage around 12 kmpl.
Please help me to resolve the issue.
MY CAR Chassis number is MBHCZCB3SNKB16199
Regn. No. MHO5FB1804
Engine No. K12NP1320024
RC book number :- MH24506602

Swapnil Pawskar

I booked Maruti Espresso in October 2022 from Maruti's dealers, Patel Motors, Indore.
When I booked the car, they offered me a discount of around, Rs. 40, 000 and they promised to deliver the car within 4-6 weeks. Now they're telling me to pay the full, increased price of the car, refusing the discount that they offered me when I booked the car. I have already raised the complaint up to the regional office and I'm still getting the same response from them that the discount was applicable on time of delivery. This they very conveniently forgot to mention when they were luring me with the discount. They keep saying that the issue is "already resolved" when it's not. When I told them that I would raise a complaint to the company, they very shamelessly told me to go and complain, that the company won't do anything about it. I'm not surprised considering the effort and time I wasted raising a complaint to the regional office. When I took the delivery of the car, they also gave it without a hard copy of invoice. Only 3-4 days later, I had to ask them again for the invoice and they sent me a soft copy on WhatsApp. They have already charged me Rs. 9311 for the extended warranty and I have still not recieved the papers of the extended warranty. Kindly look into this matter please.

I was reported my Suzuki access 125 scooter for servicing, whatever they asked to change for better performance, I agreed.

But while delivery a new part called ecm of 6000 rs cost which was absolutely fine and working is now not working.

I have complained about the issue but they do not help and asked for 6000 rs for changing that part.

It means they have delivered the scooter with new problem.

Service provider is vaibhav Suzuki, ghaziabad

I consider my worst decision when I have taken my car for accident damage repair at gazipur competent automobiles, it's been 10 days i have been struggling to get my car back, the person who is assigned for me is baffled he always give a vague answer to my queries.

I am very much dissatisfied with the service . It was very awful experience