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Matrix Cellular Complaints & Reviews

www.matrix.in
3.3
Updated: Apr 8, 2024
Complaints 387
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243
Unresolved
144
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Matrix Cellular reviews & complaints page 6

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T
Tarun5971
from Gurgaon, Haryana
Apr 21, 2016
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Cheating and incorrect charges

Address: New Delhi, Delhi, 110045
Website: www.matrix.in

I booked honeymoon package for Mauritius from Yatra.com but i dont know some how Matrix got this information and they start continuously calling me for SIM. His name is Deepak Sharma- [protected]. He called me and told that the incoming call is free and you will get a talktime of 300 value in 300rs. He hide all the charges from me.
The matrix executive visited my house to sell the card and explained me that there is huge charges for...
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A
Atulsingh1
from Delhi, Delhi
Apr 21, 2016
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False information given about sim card and charges

Address: New Delhi, Delhi, 110030
Website: Www. Matrix.in

To anish khanna,

Hi my name is atul singh and my matrix sim card number is +[protected] and [protected].

I had never thought that my experience with such a brand will turn into a nightmare and i will have to send this email to you. However, i want to bring this matter to your attention so that you are aware how exactly your employees are selling the product.

Issue: i had a flight to malaysia...
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R
ruhi2020
from Delhi, Delhi
Apr 18, 2016
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Great customer service that too at odd hours.

I was travelling for work related stuff to china and got an international sim card from matrix. I wasn’t too sure if i really wanted to use it but nevertheless carried it with me, since it was more or less compulsory. I actually landed up using that sim card throughout my stay there and was pretty surprised with their connectivity and their customer services who were available at odd hours as well. It was a good surprise! Thumbs up!...
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Y
yogeshocap
from Mumbai, Maharashtra
Apr 13, 2016
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Fraud service provider Matrix cellular

Address: Gurgaon, Haryana, 122001
Website: www.matrix.in

Someone has to take action against Matrix cellular .

I had taken 2 sim from them with certain plan costing Rs 1500 approx .
But they had charged me more then Rs 5500 .Even though i had not expended more then given Plan .

So i will suggest all user not to buy Matrix card .

They are making fool .

Yogesh Kumar saini...
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M
mepun65
from Bengaluru, Karnataka
Apr 12, 2016
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Misguiding, mis selling and misrepresentation of sims from matrix representative

Address: 791111
Website: Matrix Cellular Services

During my international travel from Kolkata to Thailand I had taken post paid Sims of Matrix cellular service from Kolkata International Airport with activation effective from 28th January 2016 to 4thFebruary 2016.

The Matrix representative at Airport told us about the attractive offer of their service when i told him about our requirement for only calling usage. As i had gone with my husband and my minor two children. br...
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Bansi Dhar51
from Delhi, Delhi
Mar 16, 2016
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Wrong bill amount charged for the period for which card has not been used

Address: New Delhi, Delhi

I went to Dubai on 10/02/2016 through Aggarwal Sangathan and no.+[protected] was issued to me by Varun. On 09/02/2016, an amount of 300/- (100/- each three time) was charged on credit card. I came back on 15/02/2016 and returned the card. Now, it is found that company has charged Rs.847.28; 1325.70 and 1046.31 through my credit card on 14/03/2016 without any notice to me. The company has charged this amount when the card has not been used....
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M
mvidhan
from Mumbai, Maharashtra
Mar 12, 2016
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False information about outgoing charges for aed connection

Address: 400077
Website: www.matrix.in

Dear Friends,

Please do not dare to Purchase any Matrix Cards from India. I had Purchased from Mumbai office.

I had Purchased card for UAE whereby I was being told outgoings AED 0.30 but they charge AED 2.40/minute. When spoke with Customer care, they are like you need to dial *-----# code to get this low charge, but when I was dialing this code, this code was not accepted.

Sales Team dont upload...
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deepak_mundade
from Delhi, Delhi
Mar 7, 2016
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Overcharging and billing debit beyond usage

Address: New Delhi, Delhi, 110010

This is a standard practice adapted by Matrix. They promise many things and do not disclose all the relevant details to the customer about the charges. I had taken a plan of Rs 5000 for Germany and USA with unlimited SMS in local country, 1 GB Data usage and free talk time of 60 min to India. My total data usage was less than 112 MB. On return to India they sent me a bill of Rs 25000/-. I Asked for the call details and charge rates by the...
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Bjain
from Gurgaon, Haryana
Mar 3, 2016
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Mobile sim card - being charged even after it was returned t1001525000 - matrix account

Address: New Delhi, Delhi, 110091
Website: www.matrix.in

T[protected]- Matrix Account

For this account, Ruby.[protected]@matrix.in had confirmed on 30th nov., that I will not be charged since the sim card had been returned.

Now after 2 months, suddenly, I am being charged an amount of over 3000 Rs. for the period December and also upto end of January. This is not acceptable and it is requested that the amount is immediately credited back to my account.

thanks...
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G
gabriel246
Feb 20, 2016
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Selling products with false information

Address: New Delhi, Delhi, 110030
Website: www.matrix.in

Sold me sim card by saying the incoming charges will be re 5 per minute but actually its costing re 15 per minute.
When tried to complain they said that sim card is not registered on my name . New way to cheat people.
I paid approx 3500 re for nothing. This incident happened at mumbai international airport On 23rd jan 2016.
Around 7 am
Please do take some strict action....
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S
sampada504
from Gurgaon, Haryana
Feb 16, 2016
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Cheating

Address: New Delhi, Delhi

I purchased a matrix sim card without data pack but i was charged around
rs 4000 for data services i never used. there are thousands of complaints against the company online so i request TRAI to intervene and sue this company....
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N
Nilotpaul Bose
from Delhi, Delhi
Feb 6, 2016
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Unauthorized data charges on our trip to dubai

Address: New Delhi, Delhi, 11001

WE have taken a voice as per plan and data of 2GB (AED150=Rs.2600 approx), cellular connection SIM from Matrix in Jun'2015 for our international travel to Dubai. They have taken our acceptance for voice plan but not data plan. I am using Matrix connection for last 7 years hence thought no problems, they will provide us the voice and data as requested. During my stay I received one email from Matrix claiming that we I have almost completed...
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J
jatin.verma27
from Delhi, Delhi
Jan 24, 2016
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Cheating in stated call rates and actual call rates

Address: New Delhi, Delhi, 110007
Website: www.matrix.in

I have taken matrix number for singapore and Indonesia.
The matrix executive visited my house to sell the card and explained me call details. As per the executive the locall call charge will be 16 rs/min and international call charge will be 25 rs/min.
However they generated the bill with call charge of rs. 100 per min.
On inquiring about the bill and call charges applied, they denied the rates explained by their executive...
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A
avik1480
Jan 20, 2016
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False commitment by business development executive

Address: New Delhi, Delhi, 110030
Website: www.matrix.in

I have taken a Matrix sim card for travelling to Thailand on July 2015. One Business development Executive from Kolkata Ms Amrita Bhattacharya had issued me that sim card and she had told me that i donot need to pay anything for 1 year as i am making 1 year contract with the Matrix Cellular.But she had not mentioned me over mail that i have to within the credit limit.Now Matrix cellular had issued a bill of Rs 75000 and that amount i cant...
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B
bheemas
from Hyderabad, Telangana
Jan 18, 2016
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Regarding bill

Address: 781028
Website: matrix cellular

This is a serious complaint .I am a matrix customer and I recently went to Thailand and I took 2 sim from this service. when they gave me the sim they assured me about the billing that no matter how much we call bill will be within security deposit and they didnt tell me anything about data charges and all but after we returned after about 1 month from our date of return I got a huge bill of 25000.each call charging 700, 600 etc and f rom...
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akhileshvikram
from Hyderabad, Telangana
Jan 10, 2016
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Extra bill charged - agent they don't know how to explain things... Ultimately customer pays for their fault

Address: New Delhi, Delhi, 110030
Website: www.matrix.in

Recently, i traveled to singapore and as usual i had taken matrix sim for daily communication. First of all in the mail they sent it to me clearly told that 50 min is free for india calling, and mentioned a word b in the sentence...Without explaining it to me by the sales girl about this b...They sent a bill of approx. 4000 rupees which was earlier explained to me that it will be 1000 rupees...

The fault of sales girl is ultimately...
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Ria Puri
from Gurgaon, Haryana
Dec 17, 2015
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Security amount not refunded

Address: New Delhi, Delhi, 110075
Website: Matrix Cellular

Dear Team, Would like to apprise you that I had travelled to South Africa for 15 days in the month of August, 2015. While receiving the sim card I had paid security amount of INR 6000 and had received a receipt by Mr. Sumit Baluni. I came back in the first week of august and had been following up for my money, in return your customer care calls and asks by the end of the month for the sim. I had also returned the sim and was told...
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M
maurya_avtar
from Bengaluru, Karnataka
Dec 15, 2015
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Change tariff plan - sgd 26 billed extra

Address: New Delhi, Delhi
Website: www.matrix.in

I have purchased Matrix cellular SIM for singapore and malasiya 1- I asked for prepaid sim, but got Postpaid sim 2- sales person trying to sell higher rental plan. 3- I took least rental plan of 99 . 4- didnt took Internet plan as i know not going to use internet during my vacation / holiday MAY Fault didn't took counter signature from Matrix team seal Issue started after i returned from trip 1- My mobile phone used about 4mb unkowingly 2-...
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123Rohit
from Gurgaon, Haryana
Dec 9, 2015
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Neither refunding nor extending the travel dates for us

Address: 110030
Website: www.matrix.in

When I purchased the Prepaid International matrix SIM card for US on 13th Nov'15 against CAF No- T[protected]. I have suffered these below problems on my purchase of this matrix card from Matrix service provider(Mehrauli, New Delhi)- 1. When I bought the card from Mr. Piyush Gupta, he told me and commit me on phone that if your travel plan changes, we will refund the whole amount back to you. 2. Secondly, when I asked the Matrix team...
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Pradeep7870
from Chennai, Tamil Nadu
Dec 7, 2015
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Unauthorised balance deduction

Address: Faridabad, Haryana, 121004

I think this Company is just built to fetch the money out of the Customer's Pocket. Incident happen with me when i called up their customer care to ask about the roaming plans and the conditions when i had to travel to Guernsey. They said in the recorded audio that your number will be working normally there. But now i have lost all the balance in my account which was around 1500 INR. This is totally insane....
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