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Matrix Cellular Complaints & Reviews

www.matrix.in
3.3
Updated: Apr 8, 2024
Complaints 387
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Misleading marketing, Overbilling, Fraud

Matrix Cellular reviews & complaints page 7

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R
rad1
from Mumbai, Maharashtra
Dec 2, 2015
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Excess bill charged by matrix

Address: Mumbai City, Maharashtra, 400052
Website: matrix.in

Matrix charged me for SMS sent internationally to those countries where no msg was sent. They charged me internet usage bill when i was in the AIR, dont know how their system picket up internet usage when i was in Jet Airways flying above singapore. Also when i was sleeping it shows internet usage and that too in free wifi zone. Best of all msg sent to India was not even picket up ... Surprise they missed this as they like fleecing money...
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maurya_avtar
from Bengaluru, Karnataka
Nov 30, 2015
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Billed internet charges for 100mb instead of 50 Mb

Address: 560075
Website: matrix.in

DONT BUY MATRIX SIM As billing of matrix sim is not fair. Instead take visiting country prepaid sim that will be much cheaper and in your budget. I have taken Matrix sim of Rs99/- rental( though I insisted for prepaid sim) . No internet plan My visit is 3 days. Next day of you visit they will send you change in Plan email. and if you do not accept or reject they taken it as accepted. They do so as you are in vacation...
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Y
Your Villian
Nov 8, 2015
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Hidden charges

Address: New Delhi, Delhi, 110030
Website: www.matrix.in

Finally I had disconnected from the Matrix Cellular Service(who they provide international sim cards for people/corporate, located in New Delhi) after the worst experience I had faced with them. Unfortunately my company(FIS) had a cooperation with them.Matrix team were not communicated properly about their tariff plans and did not mentioned about the toll free charging part. They also did not mentioned about auto-debit feature about my credit...
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M
mittalgunjan
from Ahmedabad, Gujarat
Oct 19, 2015
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Improper service

Address: New Delhi, Delhi, 110030
Website: www.matrix.in

This is with regards to the sim card i took from matrix for hongkong. my parents were travelling after a long time out of India. i had submitted all the necessary documents and payment details to get a matrix card. After reaching Hongkong it was continuously showing No sim inspite of many efforts. Because of such problem they had to face many issues and we were not to get in touch with them. In India here we got so much worried as online...
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S
shwetha.sun
from Mumbai, Maharashtra
Oct 16, 2015
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Fraudulent bill generation

Address: Mumbai City, Maharashtra, 400072

We had taken a Turkey SIM for 10 days and to our shock, received a bill where Matrix had changed local turkey numbers we had dialled (ISD 090) to South Africa numbers (ISD 025). The entire number was the same except the ISD code. We sent them the screenshot where the dialled numbers, date and duration is clearly seen and escalated it 3 levels. They keep replying saying the charges are genuine and just ignore the screenshots we share! We...
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Pannag Cn
Oct 1, 2015
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No payment bill, executives lying and company selling items and claiming that the stickers are outdated as a new way to loot customers

Address: Bangalore, Karnataka

I bought a sim, the executive told me that if I pay 2000 he will give a sim with £17.5 currency which is close to 1750 rupees. He said that the validity is 30 days from the first call I make. I needed data so I asked and he said matrix doesn't have any data options. I had to pay close to 800 to get data on Vodafone. After the 2nd or 3rd day of me reaching here I'm not able to make any calls. Then matrix says that the plan...
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ramu1961
from Hyderabad, Telangana
Sep 29, 2015
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Rs 5000/- debited to my sbi credit card at 4.15pm today

Address: Hyderabad, Andhra Pradesh
Website: SBI CREDIT CARD

I received message on my mobile [protected] at 4.15pm that my SBI credit card xxxx xxxx xxxx 3011debited with Rs.5000/by MATRIX INTERNATIONAL. In this connection, I submit we took 3 sim cards for our trip to singapore.malaysia, thailand from 7/9/15 to16/9/2015 and they took xerox copy of my sbi credit card .On 17/9/15 they mailed a bill for Rs255.36 and debited our card on 21/9/15. Now without bill and without any details they now debited...
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nick84
from Bengaluru, Karnataka
Sep 22, 2015
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Fraud cheating - beware

Address: New Delhi, Delhi

Matrix has cheated me for 20 pounds by giving wrong info and selling wrong product!! Matrix sold me sim card saying its international sim card and for UK!! Also, charged me for 2300/- for first recharge!! I was supposed to be getting 750 mins free calls to india and local UK no.s, along with free calls to UK toll free no.s !! But Matrix has gone ahead and charged me for even toll free nos!! My question is why? When Matrix claims its providing...
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prseelam
Sep 21, 2015
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Overcharge + Fraud + Missing clarity

Address: New Delhi, Delhi
Website: www.matrix.in/

Hi, One of my friend who traveled to Singapore few months back, was charged with more than 2 lack rupees for using data services for 3 days, which he never opted for. I was completely shocked when he told me about it this morning. I’m still not able to digest how could it be possible. Seems he has received few calls forcing him for payment. He settled some amount in due course. I wanted to understand the breakdown of how these charges...
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M
Matrix_Fraud
from Gurgaon, Haryana
Sep 7, 2015
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Fraud Overcharge

Address: Bangalore, Karnataka

Had taken a Australia SIM from Matrix, it was for 500MB. I recd emails from Matrix during my trip that the data usage was ~130 Mb. However, when i got a bill, they mentioned that my usage was ~1.8GB !!! and a abill for approx 49000/. My mobile data tracker shows the data usage of 153 Mb. I am ready to accept 10-15% variation on it. But MATRIX is FRAUD. I am lucky that i have been able to block the payment from my corporate card....
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H
Himanshu Painuly
from Mangalore, Karnataka
Sep 5, 2015
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Wrong Bill

Address: New Delhi, Delhi

I have bought a matrix SIM last month for Indonesia, as discussed with the agent only one bill was suppose to be generated which i had already paid last month. Now this month again an amount of Rs 683 has been deducted from my HDFC Bank Credit Card without my authorisation and this bill was not suppose to be there since as per the initial discussion with the agent there was only one bill for 10 days that i was travelling. Kindly get...
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A
Amit Paul AKP
from Mumbai, Maharashtra
Sep 1, 2015
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Incoming calls claimed to be free...but charged to caller

Bought a UK plan from Blore Airport, which said incoming free. Later friends told that local UK incoming calls were diverted to India and their service provider charged them heavily. No such warning in contract handed over at the airport. NEVER BUY MATRIX SIM from Airports....
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S
Sonal;
from Pune, Maharashtra
Sep 1, 2015
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Bill Overcharged

Address: Pune, Maharashtra

Dear sir, I flew to Australia for about 2 montsh and took a matrix sium from International Airport Mumbai.The plan was of Rs. 5000 (as such which i was informed). My credit card details were taken from me.(which was a huge mistake from my end) I was not at all informed that : A.) The sim needs to be returned. B.) The wareaboots of the plan. The Rs. 5000 was deducted(along with some tax) one fine day when i was in Australia....
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Sonal;
from Pune, Maharashtra
Sep 1, 2015
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Overcharge of bill ammount

Address: Pune, Maharashtra

Hello Dera sir, I traveklled to Australia for a short term role, and took a matric cellular sim from Mumbai international Airport. I was informed that the plan will cost me Rs. 5000 foir the entire run whcih would allow 2 GB data usage and 1500 local and international minutes free. After using the sim for about 30 days ai got a message stating that the card will expire, so if i want to continue i should call respond in either yes...
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I
indodrama
from Gurgaon, Haryana
Aug 26, 2015
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Inflated bill / signatures

Address: Gurgaon, Haryana

I had taken a matrix number for two days for my trip to Bangkok. In total I made I outgoing and 2 incoming calls and did not use mobile data as my package did not permit and my hotel had provided wifi . I was surprised to receive a SMS from my bank that 10000/ has been charged by matrix. On enquiring they informed that my usage is above ten thousand and once the bill is generated only then anything can be done . My bill generation took over...
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rudra_sikdar
from Pune, Maharashtra
Aug 25, 2015
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Inflated Bills/Overcharges

Address: Mumbai City, Maharashtra

We have purchased 2 International Sim Cards (nos. [protected] and [protected]) for UK from Matrix Cellular in the month of May 2015 for our Director. It was told that there will be all incoming, outgoing, messages, 1 GB Data free for UK @ Rs.4000/- each card. We told them that our Director would be travelling to Switzerland for 6 days where he will use GPS. The executive from Matrix told that 1GB date is more than enough for GPS and if...
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S
Saahiil Nirman
from New Delhi, Delhi
Aug 4, 2015
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Fraudulent 3G charges on International Sim

Address: New Delhi, Delhi

On the 27th of december 2015, I contacted a sales executive of Matrix Cellular for a thailand Sim card.I had already informed about the 3g data and opted for a 3g package of 3 GB for Rs 3600. After reaching Thailand, the Sim card was used for 3 days and 3G was used only for Iphone Facetime audio with total data usage upto 2.5 GB.After a month I received a bill of Rs 65, 000, with 57, 000 worth 3G data usage. After checking their bill details,...
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K
kshammi
from New Delhi, Delhi
Aug 3, 2015
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Matrix Sim Not Worked in USA. My Trip was Waste. I lost Rs. 5 Lakh.

Address: New Delhi, Delhi

1. I went to USA with Matrix sim. Matrix sim did not work at most places. Imagine. I was standing on road. Tring to call a cab. But Matrix Sim is not working. And I am standing in ice without cab. Just because Matrix Sim did not work. 2. I fixed my meeting with client. We decided to meet at a place. After reaching that place, I tried to call my client to know where he is sitting but I lost my client. Reason? Matrix Sim was not working. 3....
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C
chandrakantpatil1010
from Mumbai, Maharashtra
Aug 3, 2015
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Charging bill of 12000.00 rs on just internet charge without using it

Address: Thane, Maharashtra

Sir, i fly to china for 4 days i buy sim from matrix at rs 600 and deposs it of rs 6000.00, after reaching back same day i give there sim, after a week they send a bill of r s 12000, 00. Saying that i used internet, but hai din, t use they say your mobil was woking inside, i really not know there internet i have to pay rs 12000.00 in just 4 days, if i was stay for month i was out of this country pay more then one lack rs. Please see...
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deepik1970
from Bengaluru, Karnataka
Jul 30, 2015
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Billing us inspire of returning the sim a month back.

Address: Bangalore, Karnataka

we have been raised a bill for month of july for rs 87.95 and it has been taken also form the credit card we gave to matrix just for authentication. the sim was taken back by matrix person bharat kumar on 3rd june 2015 and when we don't have the sim how can we use it.
a big mistake we did by taking sim form matrix an then giving our credit card details which they can charge whenever they want without even asking us. i need them...
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