Matrix Cellular Complaints & Reviews

This is regarding an undue billing for my matrix Sim for Thailand, used from 4th 2014 to 10th Oct 2014. I had taken two matrix connections, @99 plan for Thailand and one with @799 plan. The @799 plan had the offer for 15 minutes/day free calls to India. However, looking at the bill I can understand that MATRIX has wrongfully charged me (4576 INR)for all the calls without deducting the free minutes. Which is unacceptable and constitutes a...

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Address: Bangalore, Karnataka

I had taken Matrix SIM for overseas travel to Australia, for the duration of 24th March 2013 to 30th March 2013.The plan taken was 299 & given Rs 6000/- as deposit through cheque. After the travel, Matrix immediately collected the SIM from me & then provided a bill amount of Rs 10640.46/-. One bill with amount as Rs 9240.97 (bill duration from 28thth Feb to 29th March) & other as Rs 1399.49. There were lot of hidden charges...

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Address: Bangalore, Karnataka

For international SIM service between year 2010 to 2012- I had taken Matrix connection. Following are details about my association with matrix. Account Code : 305262. Matrix No. : [protected]. Matrix piggy banked on ATT (local telecom operator in USA)to give me telecom service in USA. The bills I have show that heavy long distance charges on toll free numbers has been levied on me. The false charges made the bill inflate to 20656.11....

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Address: Kolkata, West Bengal

This is regarding an undue billing for my matrix sim for Thailand, used from 30 Sep 2014 to 06 Oct 2014. I had taken two matrix connections, @99 plan for Thailand and one with @799 plan. The @799 plan had the offer for 15 minutes/day free calls to India. However, looking at the bill I can understand that MATRIX has wrongfully charged me (11000 INR)for all the calls without deducting the free minutes. Also, the MATRIX representative had...

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Address: New Delhi, Delhi

I got a US SIM card from Matrix for a short trip. I opted for 1 month Plan of 4999 INR that includes free incoming/outgoing local calls, 1500 mins of India talk time, free limited no. of SMS. I returned to India on 23rd Nov and Matrix sent an itemized bill for 8568/-. I confronted with the local guy as well the support, but they have their own justifications which was not communicated to me in paper. All promised to me before I get the SIM...

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Address: Meerut, Uttar Pradesh

I bought a matrix sim for the UK from Delhi international airport. I was told that my sim would be updated with £17 and that I could get an internet plan from the local network provider in the UK and I only bought the sim on that condition. When I called them to confirm, once I was in the UK already, they told me I'd have to pay for the internet per MB. I ended up spending more than 2500rs for the internet and had to face a lot of hassle...

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Address: Gautam Buddh Nagar, Uttar Pradesh

I was travelling to england. i asked the Matrixx sales guy to get me to TWO simS. one with internet plan and one for general calling WITHOUT INTERNET He firstly took my credit card front page copy and told me this is just for validation. and he"ll not charge it. Comlain one : As when i reached london my sim with the internet plan and WOW!! my internet was not working i have called up this guy 100 time from london to make this thing...

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Address: Mumbai City, Maharashtra

I had been a customer of Matrix for 2-3 times and have now stopped using them at all. First, their services don't work, second their billing and customer service is pathetic. Third, they intentionally dupe customers by promising something and then delivering something completely different. I have now stopped using them for any international trips. I dont think they care because they have so much attrition that the next customer service rep...

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Address: Mumbai City, Maharashtra

I was fooled by Matrix sales executive, when I took the Matrix card when going to the US. This sales executive said that 450 minutes were free on outgoing or incoming calls from India. Whereas the contract (which was never given to me after me signing it), stated that the 450 minutes were for Incoming or Outgoing within the US only. Further after I received the bill I realized that my No. has been switched with someone else. I have raised...

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Address: New Delhi, Delhi

I have taken a new Matrix SIM card connection from Delhi Airport terminal while travelling to Johannesburg.They have provided me with details of the call rates and the charge involved as the minimum upfront payment. After using the phone for a week in Johannesburg I have started receiving the notifications regarding my un-billed amounts. I have requested for my call logs and I realised that Matrix is not charging me the rates they have promised.Matrix...

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I was flying to the US and bought a clay sim card with standing instructions of not charging my credit card, which the sales guy agreed upon and ensured that it would not happen. Not only did Clay charged my card for some 30k, but charged it for a wrong duration, way before that i actually started using the sim.. The customer is not an !! Cant even express my disappointment!...

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Never use Matrix cellular service. They are big time cheaters!! They add extra minutes to calls here and there to steal the money, as it can go unnoticed. This happened to all my bills of my recent visit abroad. When you bring this to their notice, they ask you to share screen shots of the call to reverse them. If you are unable to do so, you are screwed. No other proof is accepted by them, like call log back-ups in Gmail through mobile...

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Address: Bangalore, Karnataka

As per bill received by me for using Matrix SIM in JAPAN the charge for usage can out to be INR 54660.48. The bill details show that there was usage of Internet Service for 30 MB (for which a charge of Rs. 47816 has been mentioned) ie INR 1572 / MB. This rate was never been mentioned in agreement. Moreover there was no usage of internet facility by me. The data usage facility in my phone has been turned off for whole duration of trip....

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Address: New Delhi, Delhi

sir, i used matrix cellular international sim for sigapour and malasiya . i was told that either you deposit 5000 per sim as security to us or you give us authorisation from your credit card to deduct bill amount ..first your bill will come on your mail id then it will deducted from your credit card... i told yhe distributor that i have to make certain call to india and i donr want to your any data or internet . after coming back to india...

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Address: Mumbai City, Maharashtra

I had went to Malaysia in July'14, for which i had taken two sim cards and the scheme offered to my by the executive was 2 Myr per minute for the out going calls to India. But when i actually recieved my bill i was charged at 2.5 Myr per minute. The lame part from customer care end is, i had lodged the complaint almost a month back and every time they reply me is your query will be resolved in 48 hours, god knows which standard time they...

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Address: New Delhi, Delhi

!!! BEWARE OF MATRIX CELLULAR OR SIMCARD !!!
- dont buy

Matrix Cellular sold a SIM card and said it is valid in the UK and will work as soon as you reach London. Its been three days and I had a buy a local SIM card. I bought it so that I could communicate after reaching from airport to confirm onward journey flight status, however it hasn't worked till today.

Customer care numbers are simply bogus,...

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Address: New Delhi, Delhi

Matrix Sim Cards have the most to offer in terms of tariffs and Value added services! And everything is worth every penny spent on the service. There was no point in our trip to Malaysia that we felt that calling home was a task or the data services were poor. Everything was seamless and properly integrated. Infact we even got a text highlighting the data usage on the number!! I mean wow!!...

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Address: Mumbai City, Maharashtra

I bought a matrix sim while I was travelling to Canada. During my visit to Canada, I lost my phone and hence informed the matrix team to de-activate the SIM. Fortunately, later I found and have informed Matrix team that I found the SIM but dont activate since it is just a day for me to leave. But even after informing this to them and sending email to them to collect the SIM, they deducted the SIM charges from my account. Have done MANY...

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Address: Anand, Gujarat

I am yet another customer who is getting harassed by matrix for fraudulent bill and now a threatening notice I wish to lodge a complain in Ghrhak surakxa Kendra I take a SIM card for my uk and Dubai trip from Mr.Maulik contact or him cell no is [protected] matrix Ahmedabad office at the sim purchase time Mr.Maulik told me that he required my credit card for normal formality and I give my credit card copy by mail to him during my uk trip when...

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Address: New Delhi, Delhi

I am yet another customer who is getting harassed by Matrix for fraudulent bill and now a threatening notice. I have been slammed with a Rs. 8713 bill for unknown usage. My CAF: M2492391, Connection No: [protected]. I took an international SIM last in the start of 2013 given to my Mr Atul Awasthi in Delhi and was charged a security amount of 5000 for one year telling me that all incoming in the specified 100 countries will be free and...

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Matrix Cellular Complaints & Reviews

File a complaint to Matrix Cellular

Recently resolved complaints

Most useful reviews

Matrix Cellular reviews & complaints page 10

Wrong and fraudulent charging by Matrix Cellular

Mental Harassment to customer & Pathetic customer service. Providing wrong billing

Inflated Bills / Overcharging

Wrong billing & fraudulently charging bill by Matrix Cellular

Matrix - Cheats to the Core. Never go them.

Cheated by Matrix cellular

Fooled by a Sales Representative

Matrix Cellular out there to dupe customers, unprofessional and unethical behavior

No response to repeated requests to settle the bill

Billing issues

Never trust a word that a Clay Sim Representative says !!

Never use Matrix cellular service. They are big time cheaters!!

An issue with regard to invoice

excess billing

Excess billing and lame customer care service

Matrix Cellular is a fraudulent company, they are cheaters

seamless and properly integrated.

Additional Charges of Sim

Over billing fraud

Misleading marketing, Overbilling, Fraud

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Matrix Cellular Complaints & Reviews

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