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Updated: Apr 6, 2023
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Refund of order number - OR5397XPC-001A
Delivery getting delayed

Medlife reviews & complaints page 71

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P
Prashanth R K
from Bengaluru, Karnataka
May 26, 2018
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product delivery

Website: Medlife

Very disappointed with the service as its been one week and had to call daily for medicines, finally order had to be cancelled due to technical issue, is the explanation i got form customer service. Patient has not taken medics from last three days just because of wrong promises from medlife, expecting the same would be delivered as promised. It should be understood that its a medical condition and wrong promises may lead to different scenarios....
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Somnath Chattopadhyay
from Kolkata, West Bengal
May 21, 2018
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non receiving of order medicines

Address: 700059

My medicine order no. Is or3165nm-002a - the medicines delivered on 19.05.2018 but till now (21.05.2018, 10.51am) i have not received the same. I have been receiving smss from your end that, the same will be delivered by 19.05.2018, but still i have not received the same; even today (21.05.2018) morning, i have received the same message. Arrange to send the medicines immediately, please....
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Anjee Vema
from Hyderabad, Telangana
May 19, 2018
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emergency medicine as advised is yet to progress - or9213in-001a

Address: Bangalore, Karnataka, 600017

Unable to proceed to obtain our order requested, its emergency need kind and undivided attention   replace all...
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PreetySetia
from Chandigarh, Chandigarh
May 17, 2018
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wrong product picked up but refund not yet initiated

Address: Ludhiana, Punjab, 141010

I have been a regular customer of medlife & purchasing products frequently.
But this time my experience with medlife has been worst. The order id was or5295eh-006a against which i have ordered baby food netsum for 12months + baby with rice n mix fruit flavour, but i recvd. Cerelac 6months + rice flavour, which was of no use for me. When i file the complaint, wrong product was immediately picked up. But its been near about a month &...
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K
kiransv
May 16, 2018
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payment denied from medlife which I paid through freecharge

Address: 560068
Website: medlife.com

Hi,

I made Payment through Freecharge for Medlife order (OR1886CB-003A) but they are telling payment is done while Medlife is denying the same. I have attached screenshots of Email confirmation
from Freecharge and Razorpay for successfull payments.

My registered email id with Freecharge is: [protected]@gmail.com
Order id is: M7312KPRTOHNPI_PAY_A9FDRPAKODS722_1
Transaction id is: M7312KpRTOHNpi_pay_A9fDRPakodS722_1br...
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sonipa shrivastava
from Pune, Maharashtra
May 15, 2018
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delay in delivery of medicines-order id-or2748an-002a

Address: 411027
Website: medlife.com

I had placed an order with medlife on 11 may 2018 with the commitment that i'll get the medicines within 48 hours and till the time they haven't delivered the medicines.
I called them many times but noone is giving proper update.
Pathatic customer care team and all are very annoying, i have a voice log of each conversation.
So called sr. Supervisor aysha is just responding like she is the had of the company and was talking...
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Vasanti Reddy
from Hyderabad, Telangana
May 13, 2018
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not delivering the tablets in time and false delivery date promises

Website: www.medlife.com

I have ordered medicines on midlife, they gave 1 day delivery date, then they didn't deliver them next day, when i called they told me that one table is not available and they will get the tablet and deliver me the next day. Again same thing happens and so on for 3/4 days. Yet no medicines delivered to me, and again when i called they said the medicine is no available and they will only deliver the remaining available medicines in 1 day....
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Rajan69
from Delhi, Delhi
May 11, 2018
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refund of rs. 13520.60 not yet received from medlife online pharmacy

Ref order no. Or8817fh-005a. I made payment of rs 6760.30 through dena bank debitcard on 7th may 2018 to sachin melife's delivery boy. 3 swipes were made and the boy confirmed 1 swipe. After he left i got msg from my bank for debit of the amount 3 times. So medlife received payment 3 times i. E, rs. 20280.90 which has been confirmed by your medlife's call centre executives and floor supervisors. When ever i call they confirm a refund of extra...
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Daze
from Noida, Uttar Pradesh
May 10, 2018
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the worst service ever

Website: Medlife.com

It is so upsetting that your agents have been lying n not giving the correct information.its been a week n the medicines have not arrived.i have paid for the medicines which is more than 5k.you people are cheaters.i will warn everyone not to buy medicine from you.no empathy n acting as i[censored] r doing a favour.not even a call to inform the right thing.i have been calling everyday n everyday I have been told something or the other.worst experience...
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Jain Reena
from Mumbai, Maharashtra
May 9, 2018
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not delivering order

Address: Mumbai City, Maharashtra, 400706

This is one of the worst experience i have faced.
I have placed order last saturday and it's been 1 week they have not placed order by today will send tomorrow send. On top of it they have not informed me about the medicine they don't have, my mother is a kidney transplant patient and specify them that these 2 med tacrolimus and immunitil is most important and send me them asap. But i have never seen so irresponsible behaviour of...
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babulgautam
from Kolkata, West Bengal
May 6, 2018
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I am complaining for not refunded my double payment

Address: Kolkata, West Bengal, 700103

I placed order no. Or1014uf-011a for purchasing medicine. I paid twice first by netbanking red no. E-com.494435paytm. Medlifeintlpvt which declined as per msg received but debited from my pnb account and it was confirmed my bank also. Then i paid to the medicine delivery boy by my sbi debit card transaction red no. Othpos[protected]medlife for an amount 7915.53/-. As he said payment not received by medlife. I called your call cetre. Representative...
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T
t d ramnath
from Khopoli, Maharashtra
May 2, 2018
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sent wrong medicine

Address: Kolkata, West Bengal, 700 038

This is to inform you that whenever I ordered Medicines one
medicine always sending Wrong Medicine. This Medicine Name is
PLANAP T-20. But your Pharmasy People sending PLANAP T-20 KIT. I nvere use this medicine. Why always sending KIT.
If you have no stock please inform me. I already Paid for Planap T-20. I WANT REEFUND AND PLEASE CREDIT TO MY ACCOUNT
(PAYTM WALLET).

IF YOU WANT TO KEEP OUR RELATION...
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A
Aashu15
from Hyderabad, Telangana
May 1, 2018
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unprofessional behaviour

Address: Mumbai Suburban, Maharashtra
Website: Medlife.com

The company has lost the prescription and has been lying about the delivery of the medicines since the order has been placed. The patient has suffered a cardiac arrest but they don't understand the gravity and only bluffing about the delivery and states that the prescription has not been collected where as it was given to them. Should be compensated for the the loss of time energy in coordinating 100 times in such a situation. I have all...
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A
Aparna Bandyopadhyay
from Gurgaon, Haryana
Apr 30, 2018
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invoice provided with incorrect doctor's name

Address: Kolkata, West Bengal, 700034
Website: Medlife

Medlife order number OR8928AM-002A, after placing the order online I was forced to put through e-consultation although I had submitted valid prescription of my doctor. They put their own doctor name in the invoice copy although I had repeated few times that we need our doctor's name as per prescription as we would be reimbursing the amount of medicine from insurance company. They asked me to raise complaint through customer care within 24hrs...
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A
Abdulrehman786
from Chennai, Tamil Nadu
Apr 28, 2018
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diabetasafe tablets not refunding in spite of many complaints

Address: Chennai, Tamil Nadu
Website: Medlife.com

Hi all,
I ordered diabetasafe 3 bottles combo pack now what happened is one of my aunt got kidney problem when she took herbal product so my aunt told to stop eating as it may damage my organs as she was hospitalized these medlife people are smarter they told they will refund me back but now they willing to pay only 169 for one bottle where i have all the 3 bottles with me. They are not refunding fraud people and even the customer...
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K
krisgang
from Noida, Uttar Pradesh
Apr 26, 2018
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order no. or8088he-004a

Address: New Delhi, Delhi, 110092
Website: consumercomplaints.in

I am a regular customer of medlife. While placing quarterly order, i placed order for 2 injections, pneumovax 23 and vaxigrip adult. These were delivered in a simple pouch kept with other regular medicines in a bigger box. These were neither delivered with ice box/pouch nor any instructions were given for keeping them under controlled temperature in a fridge. Doctor refused to inject these medicines as these were not usable. This is total...
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Somnath Chattopadhyay
from Kolkata, West Bengal
Apr 26, 2018
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non-receiving of ordered medicine

Address: 700059

My order no. Was or3165nm-001a - yesterday i received the pack of medicines delivered by you and paid rs. 768.00 - but when i opened the pack, i found the medicine clopitab 75mg. (30 nos.) tablet was not there inside the pack, but the tax invoice shows that the price of these 30 tablets have been included in my payment - take necessary actions to deliver the said medicines to my address as soon as possible....
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P
Parulpuneet
from Gurgaon, Haryana
Apr 25, 2018
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fraud company by not refunding the amount

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.medlife.com

I have ordered my medicine via order reference number-or8862ul-002a. The agent upsold me some supplementary medicine, which i was not sure, if were good or not. But he mentioned that they have refund policy and if i don't like the product, i can refund the same.

Even after calling more than 30 times and numerous follow up, they didn't refund my money.

They are the fraud company and even don't share any escalation...
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A
Achu_M.K.
from Mumbai, Maharashtra
Apr 25, 2018
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my medicine order rejected by a transphobic doctor

I had raised a request for my routine hormone injection. An order which i have been doing with medlife for about a year now.
I made a similar order yesterday as well as usual. And i received a call from someone who called himself “a doctor”. The person had no issues until he got to know that i am a transgender and this injection is part of my hrt. He labelled me as someone who is not genuine and trying to place a fake order. br...
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Devi Vara Prasad Dandu
from Mirialguda, Telangana
Apr 24, 2018
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return pickup

Address: 517501

The undersigned placed orders for medicines as per the enclosed prescription. When i asked the delivery man for return of the medicines, the delivery man has said that there are no instructions from the company for taking delivery of the same. I contacted the company for return of the medicines. The company officials have stated that the same will be taken delivery very shortly, but unable to provide the time or date of taking delivery of...
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