Metrozip Pune — no pickup happened since last 4 days bus always late by an hour or they say bus already left though app shows best is yet to come

Address: 411027

Website: www.metrozip.in

I bought 30 days pass starting from 6th march. The bus pickup was scheduled to 11:09 i waited till 11:30 but so was too late. App shows it will take half an hour more. So i cancelled it and took ola as i had to reach office by 12.
I dropped a mail to them. They said next day it will be on time. Till yesterday same thing happened. Today i selected 10:24 pickup but the bus didnot came till 10:50. The executive on call said it will reach my stop in 5 minutes. I was at the stop only and 15 minutes passsed but bus didnot came. I called again and now he said bus just left my stop 5 minutes back. I was at the stop all the time the bus never passed the point and since it did not passed it didnot stopped.
They refuse to refund my money and not providing service.