| Address: Bhopal, Madhya Pradesh |
17th June Elect IVRS No. [protected] in name of Deepti Sharma
Dear Sirs,
My complaint has not been resolved. I paid Elect
bill for may 14. on 14th june 14
an amount of Rs. 5118/- the on line receipt
showed blank entries, therefore I
complained. Today on checking outstanding
payment it showed an increase amount of
Rs. 5169/= indicating that My earlier payment
had not materialised therefore fine
has been imposed, on which I paid again online
through credit card. On checking
transactions it is observed that I have paid
twice, as also confirmed from your
helpline(phone). I fail to understand that when
I have paid once, outstanding
amount/dues should show nil, in present case it
showed a higher amount, implying
payment not received by due date and impositon
of fine.
As apparent your system is not working satisfactorily,
and I have been
unnecessarily burdened with an amount of Rs.
5169/- for no fault oof mine. I want
the extra money paid to be reimbursed without
delay.
Whereas your MPonline communiicated problem has been resolved, whereas it has not been resolved atall
thanking you,
yours sincerely J P Sharma, IOFS(retd.)
On Mon, 16 Jun 2014 13:02:42 +0530 wrote
>'Dear User J P Sharma,
Your Complaint No: G[protected]
has been resolved. Kindly log into www.mponline.gov.in for resolution.
Regards,
MPOnline'
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