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MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

www.mtsindia.in
1.5
Updated: Dec 13, 2022
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728
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So far, so good. MTS / Sistema Shyam TeleServices [SSTL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MTS / Sistema Shyam TeleServices [SSTL] will keep up the work and continue to help more customers with their concerns even better 🤝
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MTS / Sistema Shyam TeleServices [SSTL] reviews & complaints page 9

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S
S N Mariappan
from Bengaluru, Karnataka
May 3, 2017
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Disconnection of my account No. 8645822590

Address: Kanchipuram, Tamil Nadu, 600202

I would like to disconnect my data card account no. [protected] immediately... Since it is not working for the last one month or so... Kindly deactivate this account and send the formalities required to deactivate. I want to terminate this account at the earliest as i cannot pay for this connection any more... The data card is not useful for connecting to internet and gets disconnected frequently and complaints were not attended to by the...
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A
Addz
Apr 25, 2017
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Mblaze postpaid connection

Address: Thiruvananthapuram, Kerala

MTS-Very poor quality and customer service.

1) Even with all the offers and plans around, they don't do justice to customers. Their plans are very bad and in effect cheating customers. Their connection is low and doesn't match other networks even in urban areas.

2) They keep on changing their "night time" for Mblaze users so that you really don't use your night data and lapses data every month. their night data...
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S
saamragye
Apr 25, 2017
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Network speed is really very slow

Address: New Delhi, Delhi, 110092
Website: mts mblaze ultra wifi

Sir/ madam.. I have been facing network issues alot lately.. I have been offered 3, 1mbps but i am not even getting 1mbps speed.. Plus issues like loss of network mostly in the evening 64kbps download speed.. Kindly resolve this issue as i have been using mts since a year and a half.. If its resolveable kindlu inform me so that i can switch over to some other network....
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S
s.i.srinivasan
from Mumbai, Maharashtra
Apr 20, 2017
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Bill amount for deactivated lines

Address: Chennai, Tamil Nadu, 600048
Website: www.Mtsindia.in

Hi, i have stopped using mts since december'16 and called the customer care to deactivate the same however i didn't received any confirmation on that, however mts asked me to pay the bill for which i m not used for the month of january'17 month. Due to continues irritation and non stop long disturbance during my working hours i have paid the amount of 1149 on feb 28 and again called the customer care and again requested the same. However...
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B
bhawisona
from Delhi, Delhi
Apr 18, 2017
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Customer care agents

Address: New Delhi, Delhi, 110028

I was a customer of mts broadband internet service. My customer id is [protected]. I have used mts service for almost 14 month and i found service very bad. I stop using that service and informed the customer care executives to disconnect my connection. I have not used mts services then after.
I paid all the balance amount but after some time, i got multiple calls and messages from mts to pay the a bill of two more months which i have...
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J
Janarthanan Kesavan
from Chennai, Tamil Nadu
Apr 15, 2017
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Postpaid connection - to be disconnected - reg

Address: Madurai, Tamil Nadu, 625006
Website: consumercomplaints.in

I'm janarthanan, k from madurai, tamil nadu and my mts post-paid connection no is[protected]. Since i'm not willing to carry on this post paid connection, i contacted your customer care officer, thiru jaikumar today, 15.04, 2017, the last date for this billing month, to disconnect the services provided to this dongle immediately for which he replied me that he will check the balance payable by me and asked me to hold on the line. Accordingly,...
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G
gopalvkulkarni
from Mangalore, Karnataka
Apr 15, 2017
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MTS is demand payment for the service that didn't work even for one second

Address: 560061

Mts has been sending me notices via sms about rs. 1800 that they say is due.

I asked them the following:

1. Copy of the invoice when the sale was made to me.
2. Copy of the agreement that was signed by me
3. My usage report

They don't have any of these. But they keep calling and sending message about court appearances and it has been a big harrassment....
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Aysha Mohammad
from Delhi, Delhi
Apr 10, 2017
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Dongle wifi ultra mblaze

Address: New Delhi, Delhi, 110013
Website: Mts

My device has separated into two parts and I have been running pillar to post for its replacement as I need internet for my project work.my device no is [protected].
I even visited the Corp office in okhla phase 1, Delhi but to no avail.
They have asked me to cough up any amount from[protected] rs worth of money to get a replacement.Where is the justice in this and how do I get it done.Its been more than a week and Mts customer...
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G
Gurpreet Singh0007
Apr 1, 2017
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Disconnection of Connection

Address: New Delhi, Delhi, 110015

Hi

My Name is Gurpreet Singh and My device number is [protected]. I cleared all dues with MTS till date. Now, I want to disconnect this MTS wi-fi dongle connection.I had check with local authorise MTS store, they are unable to give proper response. I paid total dues of Rs 1149 for the due date 18 March 2017. If you will not disconnect this connection, i am not responsible to pay for upcoming bills for this connection.So kindly...
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A
abhijit_1966
Mar 23, 2017
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Request for the closure of mts connection account no.- 6002021527 mts no -8648833806 immediately

Address: Kolkata, West Bengal, 700092

I shall be living kolkata in ist week of April 2017 . So I want to close the connection at the earliest .My account no is[protected] & mts no is [protected] .I have no complain against the connectivity but as I will be shifting to Delhi in the 1st week of April 2017 .The wi fi connection is not needed .So my request is to close the connection immediately ....
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G
gaurav2015
from Gurgaon, Haryana
Mar 23, 2017
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Unknown broadband number billed

Address: 560097

I am getting sms notices from MTS for number [protected] for legal actions. I don't own this number. I've requested them to update their records. Still, from past one year, I am being annoyed for this unknown number. Please update your records and stop annoying with "LOK ADALAT" notices. If you don't do anything about this now, I will take this issue to higher level and claim for mental torture in court....
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S
SOORAJ .S.THAMPY
from Bengaluru, Karnataka
Mar 21, 2017
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Mts data card postpaid

Address: Thiruvananthapuram, Kerala, 695132

I would like to disconnect the mts data card connection due to some connectivity issue as well as i am not at all convinced in the amount that has been billed to me.I have already sent mail to mts customer support team for the connection termination, but still no response.Want an action with immediate effect.

Mts number:[protected]
contact number:[protected]
mail:[protected]@gmail.Com

regards
br...
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V
Vandha
Mar 15, 2017
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Customer privacy data hacked and harassing customer

Address: Chennai, Tamil Nadu, 600077

Sir,
I have been receiving calls continously for every half an hour for past two days even after my agreement for making the payment shortly. Two person spoke to me from different mobile nos. in a unprofessional manner saying MTS direct representatives for one month bill payment for my data card. i was unhappy with the way representative behaviour and I demanded an explaination and escalation to address my greiveance on the unprofessional...
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V
vinoth selvaraj
from Indore, Madhya Pradesh
Mar 9, 2017
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MTS Data Balance Retrieval - 8643912276

Address: 600059
Website: MTSIndia

I would like to let you know that I have recharged for Rs 1599 36 GB data plan which is my last transaction in my account([protected]). Kindly note most of the time I use the data card on my laptop so whenever MTSIndia page opens the Account Information shows available data which is about 32 GB (unused data) and my validity date as 10 March 2017. This is the reason due to which I did not recharge my account.

When I contacted...
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Z
Zoya Kirmani
from Noida, Uttar Pradesh
Mar 8, 2017
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Irrelevant bills and wrong commitments

Address: New Delhi, Delhi
Website: mtsindia.com

I bought an MTS device in delhi at a rate of 2500. MTS says that the devices cost is 2500 but when I was buying the connection I had this impression that they have taken one month advance as a security rest of the amount is for devices.This is a year old connection and I brought it from MTS for official purpose.Now whenever I have asked them to close the connection they have some how denied to do so.Since the day I have started using JIO...
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S
Salim246
from Lucknow, Uttar Pradesh
Mar 4, 2017
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Bill settlement not done

Address: Bareilly, Uttar Pradesh, 243001
Website: www.mtsindia.in

This is bring to your kind attention that since beginning of this connection i have faced so many problem. I have experienced worse complaint management system ever my life
Since the connection was live nobody was bothered to sort-out the problem, now the number is disconnected and i have paid the amount rs.558/- which was offerd me. Pls refer enclosed details.
Account no : [protected]
Transaction id : [protected]
Mts...
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B
BaskarM
from Ernakulam, Kerala
Mar 3, 2017
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Need to close my data card

Address: Chennai, Tamil Nadu, 600106
Website: mtsindia.in

Dear team,

I purchased the data card on 7 months back. from the day one very less usage only i have to use. so i am unable to continue to the network.why because i am going to some other network, past 7 months i am not getting any offer for your network. compare to other network this is not worthable for me.

Thanks and Regards,
Baskar.M
[protected]...
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R
Rajiv Budhiraja
from New Delhi, Delhi
Mar 2, 2017
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Wi-Fi Concern

Address: 122018

It has been Two months after raising my concern but sorry to say no solution infect not even a single call from MTS. It seems that everybody is sleeping in MTS and taking the customer as granted.

For name sake there is a customer care dept. in MTS who’s responsibility is only to call the customer several times for payment only.

It seems that MTS never wants to improve the work quality. After every couple of...
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D
dubeyabhijeet
from Bengaluru, Karnataka
Feb 28, 2017
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Incorrect bill generated - spamming my inbox

Address: 580030
Website: MTS INDIA

I had requested mts india to close my account, they told me to pay the bills, i paid all the bills and then requested them to close my account, instead of closing my account they kept activating and deactivating my account about with i used to get notification from mts. I contacted mts they told me that all customers are facing that issue so they told me the bill will not be generated and if it is generated by any chance they would wave the...
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srikanth_pg
from Pune, Maharashtra
Feb 25, 2017
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Horrible experience

Address: Chennai, Tamil Nadu, 600095

I have got a mts mblaze about 8 months back. the promise was that, we can connect upto 5 devises and also speed would be more than 2mpbs and if we make the payment before due date additional 10GB would be provided without any additional cost.

offer is really fantastic by any yardstick. but the service quality is very very poor. i never had a connection continuously for 1 hour without any interruption even with only one devise...
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