Mydala — Mydala and idea

Mydala — Mydala and idea

K kanika2912@gmail.com from Gurgaon, Haryana May 29, 2017

I recieved the below msg to my phone. Dear customer, Thank you for downloading mydala powered deal from mydala. You have been charged rs. 29 Your balance is rs. *.. What does it even mean.. I did not activate any mydala and how can anyone deduct money from my idea account without my permission. This is complete fraud taking place. When i searched for mydala on google, there are so many custmoers who are facing the same issues. On what basis is idea deducting this kind of money and if it is a scam, how does idea not know about it. Was this information helpful? No (0) Yes (0)
Mydala customer support has been notified about the posted complaint.
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ABCD@321#123

from Delhi, Delhi

Jun 7, 2017

Dear Kanika

Apologies for the inconvenience caused to you.

As per your raised complaint would like to inform you that we do not have any such system through which we can deduct your mobile balance. In Mydala, customer is our first priority and we don't want to lose any of our customers. We would request you to please share your contact number through which the money got depleted. So the same can be checked at our end as well.

For any further queries, please feel free to reach out to us at[protected] or mail us @ [protected]@mydala.com.

Regards
Mydala Team