Myntra.com Complaints & Reviews

Hello all,

I am lodging a formal complaint regarding the handling of my return request for an item purchased on 18th Dec 2024 through Myntra Online Portal (Order ID:[protected]-9004201, JFK Plus Printed Large-Sided Medium Trolley Bag).

Issue Summary:

Return Request Delays: Placed on 19th Dec 2024, repeatedly canceled by the delivery agent without reason.

Reference Number: Issue raised under IN[protected], and resolution now delayed to 31st Dec 2024 despite multiple follow-ups. Even Escalation Team of Myntra is looking absolutely clueless and helpless

Customer Support Ineffectiveness: Contacted on 26th Dec 2024, but received only standard responses, with no actionable resolution provided.

This experience has been highly frustrating and unacceptable. I request an immediate resolution, including the processing of my return and refund.

Looking forward to your swift action.

Regards,

Ordered aldo size 9 – men textured round toe comfort insole textile slip on sneakers date of delivery of myntra consignment 24th october 2024. Total paid in advance rs.5940/-. Received a pair of damp old worn out canvass shoes. Issue created in[protected] return id [protected] issue reopened with ref no. In[protected].

When numerous calls, msgs with myntra customer failed i approached ceo vide my letter 16.11.2024...

Order Number: [#128357261336937282603]
- Date of Order: [15th nov 2024]
- Refund Amount: ₹ [9000]
- Original Payment Method: [credit card ******2435]
- Mobile Number: [ [protected]]

I have raised multiple complaints regarding this issue, but unfortunately, I have not received any response or resolution. My previous complaint numbers are:

- Complaint Number: [IN[protected]]
- Complaint Number: [IN[protected]]
- Complaint Number: [IN[protected]]
- Complaint Number: [IN[protected]]
- Complaint Number: [IN[protected]]
- Complaint Number: [IN24121 [protected]]
- Complaint Number: [IN[protected]]

This is regarding the wrong product
delivered.
I have raised the concern on the same day of delivery i.e on 14th dec. the product I have ordered is Octave men track pant but instead of it I have received a shirt of different brand .

I don’t know this mistake is done on whose end.
I got a response from Myntra’s team that investigation is done and we have delivered you right product.

But...

I ordered Crocs Sandals from Myntra on 7th December and they delivered a completely different model, I didnt even remove the product seal and now the Myntra support is refusing exchange saying the product I am trying to exchange is different. This is not my fault and Myntra is not exchanging or replacing the product. The product price and already increased now and myntra is refusing to exchange it, give a coupon for the price difference or...

I have purchased a jacket under Deewali Promotional offers. It was placed successful and tracking shows that it reached my nearest delivery hub, but all of sudden it was cancelled and being returned to myntra. Upon talking to customer care they said because of operation issues it is being returned, please purchase again with new price.
Price has increased by more than 5000. I want to know if you are cancelling without informing the...

My name is Richa Kalyani and my contact no is [protected].Recently I ordered a dress from Myntra which was Aadat ethnic embroidered round neck mirror work cotton ananrkali kurta, size XXL having order ID #128417813621852020101 .But after delivery of the item I found out that the fitting of kurta was not good so I ordered an exchange for the kurta .On the day when my exchange was to be delivered the delivery boy did not came to my doorstep...

Dear All,
I had placed an order (order ID:128434354697526136701) for two sweatshirts (Size: M & L) in Myntra by paying full amount of Rs 1281.
Expected date of delivery was on 30th Nov 2024. On 30th Nov my Myntra app showed that my order is delivered.
where as I didn't receive my complete order, I received only M-Size Sweatshirt the L-Size sweatshirt was missing in the packet.
I received packet on 30th-Nov-2024...

Ordered bag thru myntra. Recvd it on 10th nov. Requested retun request on the same day as there wasn't any tag, brand name or price tag. They accepted the request n the person came to collect the bag on the 11th of Nov at 7.35 pm when I was nt at home n my minor son was there. The pick up guy rejected the product saying that it's a different product though it's the same product n also approved. After that it shows the pick up is on hold....

I placed an order on myntra for the dress
The dress got delivered to me of anther brad and I wanted to return the product as I did not like the quality of the product
Upon requesting for return the pickup agent cam and refused to pickup the dress
I called myntra cxservice they said thati have to cancel the request and raise another request
I did as said, again the pickup agent came and did not pick up my dressbr...

I ordered Red Chief shoes worth ₹2000 on Myntra, but to my shock, received a cheap shoe valued at ₹400. Despite providing clear evidence of fraudulent delivery, my return request was cancelled .
My order id#Order ID # 1281231 [protected].

Thousands of customers raised complaints but still this fraud company operating smootthly and shamelessly in India. This can only happen in India.

My family got an unknown order of order id MYEP[protected] Do check and revert back the sender of the product....

Order ID: 127942604092356598301

I ordered 7 products out of which one T-shirt is returned and two shirts are not delivered. Myntra claims that they have delivered two products to me on 4th Oct. But my family and myself where not available in the city on 4th Oct. I was on an official trip (out of station) from 3 Oct to 6 Oct evening, My family is in different city from 2nd Oct to 19 Oct. so, no one was there at my house and it is locked from 3-6 Oct. I have not received any OTP or any call from the delivery person on 4th Oct. I can produce call history, Airtel missed call alerts, Nobrokerhood society entry/visitors screenshot, and flight tickets too. On this, I have raised complaint on Myntra App but got closed automatically saying that the products are delivered. I have raised the complaint on twitter and this time Myntra has registered complaint on email and did email communications. Again, this time complaint is closed by saying products are delivered.

The delivery service I have experienced with my recent order from Myntra.

I ordered a pair of Vero Moda jeans, and during the delivery, the delivery boy was very rude and refused to deliver the package to my doorstep. As I was available at that time, I went outside the colony to pick up my order. A few days later, I wanted to return the product, and the same delivery boy came again. He once again refused to pick up the return order from my doorstep. When I asked him to wait, he denied my request and postponed the pickup.

I received all the pickup requests via WhatsApp, and when I called him, he was very rude to me. For the past two weeks, I have been receiving updates that my delivery has been rescheduled because I was supposedly not available, even though I did not receive a single call from the DELHIVERY delivery agent. I responded that I was available, but the WhatsApp team only replied with apologies for the inconvenience.

I also raised a complaint with Myntra and the delivery service (DELHIVERY), but there has been no improvement. Another agent with a loading vehicle called me and suggested I contact his supervisor, Bhupender Singh, for the previous delivery boy complaint. I called the provided number multiple times, but no one answered. As a result, no one has come to pick up the return order.

It is extremely frustrating and disappointing that a top shopping site like Myntra provides such poor service and chooses a subpar delivery service. I request immediate action to resolve this issue.

As i bought a cap form H and M but the quality was very poor, I Kept return request and they accepted it, but no one is calling till now, and it happened since 6 days but no response from the Myntra . I am really fed up with there activities; this is very bad and they not even responded for our queries

Respected Sir/Ma'am

I have placed a order on Myntra app and the order is delivered to me on 6th oct, but due to size issues I want to return that product.So I initiated return on Myntra app. Later, ekart executive contacted me to pickup, which I rescheduled to weekday/monday as my delivery address was of office address, so I can't return the product on weekends/holidays.
So I request you to kindly look into this matter...

I had ordered two pairs of footwear on 05/09/2024 under ORDER ID:
# 1277508 [protected] amounting to Rs. 1172/-.
I received both of these on 09/09/2024.
One of the items was DressBerry Silver-Toned Embellished Open Toe Block Heels. I received a different product against this for which I am continuously writing mails as well as talking to your customer care team regarding its return and my refund.
One of your...

On 6th october I am trying to place an order on Myntra website of 463 INR, I choose the pay thru debit card option, now on payment gateway my transaction failed and no money deducted from my sbi account, so I tried another time with the same card and same incident happens again. After 1 or 2 minute 463 inr was deducted from my sbi account and this showing in my sbi statement - "by debit card-OTHPG[protected]Myntra Designs Pvt LtMUMBAI — ", and another 463 inr was holded my sbi. After seeing all this I contacted both bank and mynta coustmer care but they are just saying please wait for 72 hrs. After all this on 7th october I checked my statement again and another 463 inr was debited from my debit card and this was showing in statements - "See Atachment". what is going on. I lost 926 inr and another 463 inr on hold by sbi. How can a trusted bank and shopping site cheat like this. I am a student and I want my money back. pls contact me asap...

Myntra is not delevery at my pincode.
The first I ordered some t shirts it's delivered at my pincode 524323.
But now not working and other pincode's also not working.

I had ordered pink Libas kurta set from Myntra unfortunately but I received a red one. Had raised a complaint through their. customer care and asked for exchange but they raised a return request on 2nd Sep. I did cancel the return and again asked the customer care to raise exchange on 3rd Sep but again on 4th there was return request raised by them. I had to return the kurta set on 6th of Sep. when I checked the amount refunded I received the amount deducting their platform fee which is not acceptable as they are accountable for the wrong order delivered. I have been struggling with them through calls and chats for the deducted platform fee but they are randomly closing the request without providing the refund. Need an action against them.