Submit a Complaint
Claimed

Myntra.com Complaints & Reviews

www.myntra.com
1
Updated: Nov 3, 2025
Complaints 9909
Resolved
818
Unresolved
9091
Bad 😕 It seems that Myntra.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Myntra.com

Having problems with Myntra.com?

File a complaint and get it resolved by Myntra.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Myntra.com

Myntra.com reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
pai.divya
May 19, 2024
May 22, 2024
This thread was updated on May 22, 2024
Report
Copy

Near expiry product received and no help with return/refund

Address: WeWork Spectrum, 307, Chincholi Bunder Road, Malad, Rajan Pada, Mindspace, Malad West, Mumbai, Maharashtra 400064

I have order cosmetics from Myntra on Tue, 7 May (order no. 126677531783522287501) for ₹ 1359. This product is expiring in August 2024. Because of getting near expiry product.
I raised ticket for this on 10th May, as app doesn't allow return (replacement is also near expiry).
As of 19th May, still no return or refund has been provided.
Customer care keeps delaying through phone calls and no acknowledgement is provided...
+5 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sumesh Arathil Candoth
from Bengaluru, Karnataka
May 18, 2024
Report
Copy

I received a product from myntra and the size was not correct for me. I tried exchange to a different size but that exchange never shipped and I was not able to cancel the exchange also. After raising complaint and multiple follow-ups the exchange order got cancelled but still I am unable to return the product within the return window. Whenever I tried to return it is giving me some unknown error message. The product was delivered on 3rd May 2024 and on 8th May 2024 I had raised a complaint regarding the return. Myntra resolved my complaints multiple times without providing a resolution and I had to call them again and reopen the complaint every time. Today (18th May 2024) I could see the return window for the product is closed even though the complainant is still open. Whenever I call myntra customer support they ask me to wait 24-48 hours. I don’t know what to do now. My hard earned money is stuck with myntra. Their customer service team never called me with an update on the complaint I registered, instead they resolved the complaint without providing any resolution and I had to call them every time to reopen the complaint.
+2 photos
Myntra.com customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    PriyankaGoyal
    May 15, 2024
    Report
    Copy

    I had placed over 20000 Rs order and then they deactivated my account. Customer care said that account will remain deactivated because of security reason. If they had to deactivate my account why did they even let me place my order. I have many orders which is not same as actual picture so I need to return them back. I am stuck and not able to manage my account. They are harassing customers and kind of playing dupe technique. I have my credit card details, my phone number and other confidential information which I am unable to delete because Myntra had not given me any prior notice before suspending my account.
    Myntra.com customer support has been notified about the posted complaint.
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Nea55
      May 11, 2024
      Resolved
      Report
      Copy
      Resolved

      Myntra is not processing my return for shoes which are wrong size

      I had placed an order of Bata Open Toe Comfort Heels. I wanted to place a return for the same as they are the wrong size for me. I tried placing a return thrice yesterday and they kept putting it on hold for damaged product but I never selected that option.

      I even spoke to customer care and they kept telling me to cancel the return and place again. This happened thrice and the third time the agent placed the return from their...
      +4 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      R
      Rita Tripathi
      from Lucknow, Uttar Pradesh
      May 5, 2024
      Report
      Copy

      From a few weeks I am facing this issue that Myntra is not delivering any goods on my pin code . everytime I order an item, it shows not deliverable at pin code, but around 3 weeks ago I had order a pair shoes and it was successfully delivered at my place and previously as well I have ordered many items from Myntra only and the were also delivered successfully but recently it has stopped it's delivery services at my place and there is no option of registering this complaint in the app.
      Myntra.com customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        KKGupta24
        Apr 30, 2024
        Report
        Copy

        Hi,

        I have placed an order and the items are in-transit. I have tried online chatting support but unable to cancel the orders and the Customer executives are not reachable over the phone.

        Kamal
        Myntra.com customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          MuskanJyoti16
          Apr 27, 2024
          Apr 27, 2024
          This thread was updated on Apr 27, 2024
          Report
          Copy

          Wrong product delivered and Myntra is not taking return of doing refund

          I ordered heels from myntra ELLEHeels[protected]EL-JS-W-29 Cream) - ELLE Pointed Toe Slim Heel Mules, Size: 38 (EURO38)

          Worth Rs. 1339

          And they delivered me a wrong product. A tradition jutty was delivered and myntra is not taking return or doing refund. Every time I raise return request the delivery boy comes and reject it and myntra customer care is not at all helpful. They are denying the return.
          br...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          H
          Harshbajwa
          from Kharar, Punjab
          Apr 18, 2024
          Report
          Copy

          Myntra canceled my orded twice by saying “We regret to inform you that your order was canceled as unfortunately, it was not in line with our policies pertaining to placing bulk orders” after the full online payment. I dont know what is the problem. Please help me resolve it
          +1 photos
          Myntra.com customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Aashpodd
            Apr 15, 2024
            Resolved
            Report
            Copy
            Resolved

            amount deducted but no order has been created against it thus refund requested.

            Dear Team, there is an amount INR 1, 103, 13 has been debited from my credit card as you can see in the attached screenshot on 7th apr, 24, but no order has been created against it thus refund is requested.
            Case : for one of the order in exchange I was making an order on which additionally 1, 103.13 INR has to be paid. First I tried making payment using credit card card ending with 8001 and amount was deducted (also confirmed with...
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            N
            NamanJain9
            from Indore, Madhya Pradesh
            Apr 13, 2024
            Report
            Copy

            scam alert: myntra's deceptive express delivery service exposed

            Website: www.myntra.com

            My tracking id is - MYSC[protected]

            Is Myntra's express delivery service a sham? My recent experience screams yes! I ordered two products on April 9, 2024, with the promise of receiving them by April 12, 2024, through their 2-day express delivery service. Guess what? It's April 13, 2024, and my products are nowhere to be seen!

            Myntra had the audacity to notify me that my products had reached their delivery hub,...
            Helpful
            2 other people found this review helpful
            2 found this helpful
            Write a comment
            Report
            Copy
            S
            Saket1207
            from siliguri, West Bengal
            Apr 12, 2024
            Report
            Copy

            Address: India
            Website: www.myntra.com

            My order was cancelled by Myntra stating reason of technical issues and now the same product is listed at double the price . Shame on you Myntra for fooling your customer and charging hefty prices for reordering the same . My order
            ID[protected]-8553501 .
            I would request the forum to take actions against so that next time customers are not taken for granted .

            Regards
            Saket Agarwal
            +91-[protected]
            +1 photos
            Myntra.com customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              hv2407
              Apr 12, 2024
              Report
              Copy

              I ordered heels from my myntra account which was logged in from my laptop. When i got the parcel, I did not like the quality and wanted to return the heels. When I tried to log in to my mytra account I could not. On contacting customer care they too 8 days to infor me "My account has been deactivated and so I cannot return the heels and I will have to keep them". I never deactivated my account, neither I got any notification. Worse customer care support ever! My money is stuck and I cannot return the heels now.

              Please help!
              Myntra.com customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Pankajverma12345
                Apr 12, 2024
                Report
                Copy

                Website: www.myntra.com

                I ordered a trackpant and a jogger on 21st March from Myntra's website. I received one product on 28th March and I waited for the another product to arrive. However, I saw today that both the products have been marked as delivered. I contacted Myntra's helpline but they are constantly saying that I should have registered a compliant within 72 hours of the product delivery date. I wasn't constantly checking the mobile application of Myntra as I had to go out of town and travel for some days. I returned just a couple of days ago and when I saw that the product is shown as delivered, I immediately raised a complaint but there is no help that it is being provided by the company for the case. When I asking the company if they can share with me the proof of delivery, the company is not assisting. I request either the product be delivered or the amount of the product be refunded to me.
                +1 photos
                Myntra.com customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  aditya.kumar3456
                  Apr 12, 2024
                  Apr 12, 2024
                  This thread was updated on Apr 12, 2024
                  Report
                  Copy

                  I had bought a quilt from myntra but then i changed my mind and cancelled the product. I was supposed to get the refund within 7-10 business days but it has been 12 days now and still no update from myntra.

                  Whenever i call them for the update they just raise a ticket and after sometime the ticket gets resolved automatically. They have shown on the orders page that the refund has been initiated and added to upi.

                  They now gave me a reference number to check from my bank but there is nothing that i have received not a single rupee.

                  This is some new scam of myntra and my money is stuck. The item was worth rs 2650.

                  I am not sure how to get my money back from myntra. I feel like i have been scammed.
                  +1 photos
                  Myntra.com customer support has been notified about the posted complaint.
                  Apr 12, 2024
                  Updated by aditya.kumar3456                   My email: aditya.[protected]@gmail.com
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    RockCliff
                    Apr 8, 2024
                    Report
                    Copy

                    Not letting me cancel my order

                    Website: myntra.com

                    My order is stuck on the packing state. The order is eligible for delivery according to the app and it has still not gone in the transit phase. Nonetheless, neither the app or the website is letting me cancel the order. Initially it would say "something went wrong" and later it will start repeating "invalid login". The help section and the chatbot does nothing and it just redirects me to the cancellation process which is stuck.
                    I have...
                    +2 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    H
                    Harsha Vrdn
                    from Bengaluru, Karnataka
                    Apr 7, 2024
                    Report
                    Copy

                    Address: WMVX+9F6, Bellandur Railway Station Rd, Kadubeesanahalli, Bengaluru, Karnataka 560103
                    Website: www.Myntra.com

                    I had Ordered A watch on Myntra on 4th April and because there was a mistake in Address I was not able to receive the order and cancelled it. There were shirts which I had ordered on the same day which got cancelled on the same day and I received the refund but it's was not the same with the watch. It's been 3 day since I have cancelled the order but the cancellation request has not been accepted because the third party logistics have not accepted the cancellation. While tracking the package I found out that it's in the KR PURAM HUB of E kart from 2 days. I feel that they are trying to scam us by not accepting the cancellation request and keeping the order themselves. And in the Customer Care of Myntra keeps asking me to Wait and wait without any update on the issue. And in app it say Delivery Delayed in one window and Cancellation request in the other
                    +2 photos
                    Myntra.com customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      rohan3u84eyr
                      from Bijnor, Uttar Pradesh
                      Apr 5, 2024
                      Report
                      Copy

                      Address: Hansupura harkishanpur noorpur Bijnor uttar pradesh 246727

                      Hi, The reason of this complaint is that, I purchased the shoe from Myntra on 8 march 2024 product info:- Red Tape men perforated slip resistant lace-up sneakers. ( order number= 126179462533335288003). Product delivered on 13 march 2024. But the shoe are small in size so I want to return the product. So I make return request and delivery person came on 17 march 2024 but he reject the shoe because the shoe have little dust on the lower side.i contact on 20 march 2024 with myntra customer care they told me that your product is picked up on next date they give of 7 days they give me a date of 27 march 2024 but not picked up again i try they me another date so that's how i got 4 different dates of product pick up. My problem is that why they give me the false hope of return pick up if they don't want to. I am very frusted buy their service.

                      Thank you,
                      Myntra.com customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        ridhimaaa
                        from Gurgaon, Haryana
                        Apr 4, 2024
                        Report
                        Copy

                        Giva silver earrings

                        I bought Giva silver earrings feom Myntra. The stone on one of the earring was missing. I raised a return request with the photo of the defective pc but the return was rejected. I uploaded the review of the same on myntra and it was also not uploaded. I went to Giva store to ask them to fix but they denied saying myntra purchase is not under any warranty. The provide defective product and sont return it and also there is no gurantee of the...
                        +3 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        R
                        Ritesh2406
                        from Gurugram, Haryana
                        Apr 3, 2024
                        Apr 17, 2024
                        This thread was updated on Apr 17, 2024
                        Report
                        Copy

                        Hello. I ordered very items on Myntra. I paid using my Visa card 4 I entered the OTP correctly. Myntra website said payment failed. When i tried again Myntra website said payment failed again.
                        A few minutes later i got message from my bank that payment was approved to myntra.
                        Please do needful to cancel this transaction as payment has been deducted twice and no order has been processed on Myntra
                        Myntra.com customer support has been notified about the posted complaint.
                        View replies
                        https://fashionfixs.com/product/norfolk-state-spartans-varsity-jacket/
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shaimashah
                          from Mysore, Karnataka
                          Mar 29, 2024
                          Mar 29, 2024
                          This thread was updated on Mar 29, 2024
                          Report
                          Copy

                          Address: Mysore
                          Website: Twitter

                          @myntra I have been call myntra from 23 of March because here I have ordered fire bolt ultimate smart watch were I have received used and damaged product after receiving this I have contacted then customer care executive himanshi was not active on call she and the call was transferred to supervisor nithin they raised a complaint regarding this stating it is a wrong product sense that day I was call them daily infact I was on call for 3 hrs 1 and half hrs I have not received any resolution I spoke to many case managers and agent just giving me a tat period and that to after reach to a TAT period they are extanding it not giving any resolution then 27 I spoke to suman he noticed that my complaint which has been raise on 26 after reaching out TAT after extanding 1extra day he said it was a wrong complaint again he raise a new complaint and again gave me a TAT of 29 March but till yet I have not got any respond from myntra very bad service they are providing it is very bad to inform I spoke to many manegers (alwin, sakshi, chetna, Mohammed adil, imran, rehan, neha) all have just given me a fake promise and TAT that to I have shared images and videos of the product but still no response and some of the agent has took my number and address and misused it by call me and threatened me not to call myntra and given me information that my complaint will be rejected I will not get any resolution for this I have share with this thing to support team I share audio recording of the person but still no resolution please help me on it
                          +1 videos
                          Myntra.com customer support has been notified about the posted complaint.
                          Mar 29, 2024
                          Updated by Shaimashah                           @myntra I have been call myntra from 23 of March because here I have ordered fire bolt ultimate smart watch were I have received used and damaged product after receiving this I have contacted then customer care executive himanshi was not active on call she and the call was transferred to supervisor nithin they raised a complaint regarding this stating it is a wrong product sense that day I was call them daily infact I was on call for 3 hrs 1 and half hrs I have not received any resolution I spoke to many case managers and agent just giving me a tat period and that to after reach to a TAT period they are extanding it not giving any resolution then 27 I spoke to suman he noticed that my complaint which has been raise on 26 after reaching out TAT after extanding 1extra day he said it was a wrong complaint again he raise a new complaint and again gave me a TAT of 29 March but till yet I have not got any respond from myntra very bad service they are providing it is very bad to inform I spoke to many manegers (alwin, sakshi, chetna, Mohammed adil, imran, rehan, neha) all have just given me a fake promise and TAT that to I have shared images and videos of the product but still no response and some of the agent has took my number and address and misused it by call me and threatened me not to call myntra and given me information that my complaint will be rejected I will not get any resolution for this I have share with this thing to support team I share audio recording of the person but still no resolution please help me on it
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit

                            Related businesses

                            Spykar
                            1
                            (92)
                            House Of Lehengas
                            1
                            (92)
                            Bata India
                            2.6
                            (2314)