Naturals — About irresponsible behavior of manager and beautician at the parlour

Address: Naturals salon Bejai in Mangalore , Karnataka

Firstly I have been a regular customer of naturals salon in bejai, Mangalore for a almost 3 years now . I have also done smoothening previously in the same salon . Recently I had done smoothening from the same place and within 10 days of doing smoothening, some parts of my hair started becoming wavy (back to my normal hair ).they said they was some 10 percent offer also and which I was cheated for and not got and after spending about 7500 rupees for my smoothening this is the result ?? And when I went to show your salon that the smoothening is gone ..your salon manager and the beautician who did the smoothening just kept on arguing that it is normal ...how can smoothened hair become wavy within 10 days ...is that normal ???they don’t offer me any solution for the same and not even an apology for this irresponsible behavior ...their response was like “ we don’t know what to do, it’s not our mistake “ ...is that how you respond to a regular customer who has come their for all services till date since the past 3 years ...such horrible service by NATURALS BEJAI SALON MANGALORE
PLEASE TAKE APPROPRIATE ACTION FOR THIS RUDE AND IRRESPONSIBLE BEHAVIOR TO CUSTOMER
BEAUTICIAN WHO DID THE SMOOTHENING WAS ANNIE