Naturals — Cracked heel treatment

I got heel peel treatment done to get my cracked heel repaired. They charged me 2000/- rupees for the treatment. The day I got it done I felt everything fine and gave a good rating. But after three days I noticed cracks as usual. When I spoke to the staff of naturals they told me I need to apply crack heel cream, and maintain my feet.Though I have been doing all these my condition worsened. Really very much dissatisfied by their service.