Naturals — Customer related

I had visited your branch in Bangalore vidyaranyapura for hair cut one lady monisha said that those customers who are all having dandruff or some litt lice eggs also we won’t allow the customer in our salon as per company rules
Because I am having membership of naturals
This words I didn’t hear previously in many of your branches
I just wants to know whether that is true or not
Kindly resolve this as soon as possible