Am customer with naturals for over 8 years. Having done my hair cut with the finest guys in Chennai from. Naturals like Shankar, Ram Kumar in adyar, Chennai and KK nagar. I have moved to Bangalore since 2015 and continued with Bellandur gate above hdfc Bank and today Iam very disappointed with the behavior of the front desk personnel.
Never came across with anyone like this at naturals before. I did not carry my membership card and I assume we have a centralized system and I told him number and for some reason he said it does not show up. I. Told him Iam a member you can contact the other branch where I started going last 4 months. Then he says I will give you the discount but next time please bring the card. I politely told him I can't carry too many cards it's kinda inconvenient I guess I will continue going to the other branch as they have my details. He could have just left it at that and took it on an offensive and started telling yes please go there. I tell him you don't have to be rude and he sacarsticaly says if you find me rude it's not my. Problem. I have been polite an just having a casual conversation which he turned into a very uncomfortable conversation.
It's people like these guys spoils a brand and put down a branch. You should either warn him or take stern action. Or else loyal customers who usual have a good experience for so many years may turn interest of business else where. Iam never stepping a foot into that branch ever again. If he is this casual even after I tell him that I will definitely give a feedback on this behavior he says please go ahead and do it. It indicates to me that naturals don't take customer feedback seriously that he is taking it casual without even apologising for his behavior and he goes back watching a movie on his mobile phone. Which he had been doing all day.
Name of the guy is Manju
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