Naturals Unisex Salon — cheating

Address: Coimbatore, Tamil Nadu, 641020

Hi team,

I am regular customer of naturals past 5+ years in coimbatore jothipuram branch. Today is a very bad day. I went for doing eyebrows. The staff abi suggested me to take a tan pack with peel. She initially said it's 300+500+tax. I said okay as i had that in mind. She took me to the service room which had no light, when i asked she said it isn't working and she asked me to turn on my mobile flash light. After applying the mask, that covered my mouth and i couldn't be able to talk, she told me to renew my membership card for 500 so that i get discount of 250 approximately from my bill this time. I couldn't talk at all so i nodded head and remained silent. She applied the mask and billed my service as soon as she left the room. When the service was over, the total bill amount was 1780. I was really shocked. 2 weeks back i referred a friend, so she told i can avail offer or discount for that this time, that wasn't added to the bill and she also renewed my membership card without my permission. When i complained this to the supervisor and told him to remove the membership card from bill, he said he can't because he can't alter the bill, as he did three more after mine. When i asked about the referral discount, he said he wasn't kept informed and we will see next time. That was very irresponsible behaviour. And totally disappointed with the service

The staffs shouldn't be this cunning to cheat the customer. My fault is i trusted her and didn't ask for the catalogue to check the prices. She said 800 + tax initially, and later she billed for 1200 and said 200 discount for the membership renewal and 1000+tax.. Completely cheating.