Naturals Unisex Salon, Iyyappanthangal, Opposite Ramachandra — service and refund

Address: Chennai, Tamil Nadu, 600056

Naturals iyyapanthangal near kfc provides horrible service on the pretext of bridal package. They deducted the package bill but have not refunded any amount even though we complained about the service. No where in the bill it states that the service is non refundable. They also didn't write about bridal package anywhere. They are not answering our calls now and it's difficult to resolve this now. I have approximately 8k pending.
The staff is inexperienced and do not have any sense of professionalism. They didn't listen to our complaint and now have stopped responding.