Niki — bill payment regarding

Address: 603109
Website: niki.ai

I paid my TNEB bill via Niki App, payment made through my Paytm Payment Bank. My Biller ( Niki ) intimated that payment got failed whereas my Banking partner Paytm deducted my money from my account. I will enclose all the screen shots of my payment history.
UPI reference no.[protected] Dated 30.11.2019 Time 19:54..
On asking Paytm they divert me to ask the biller, while asking Niki they again diverting me.. They assured in our side there will be any mistake we will refund it within 7 days but still now I didnt receive money from them, to whom I have to contact for this..
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Order confirmation operator pending 6 day but bill successful not pay so pls refund my money

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