Niki — deducted amount not refunded

Address: J P Nagar Karbala Road, Near shital electronics , Giridih (815301), Jharkhand, Giridih, Jharkhand, 815301
Website: Niki.ai

Sir,
I paid my electricity bill using niki app but the payment was failed. And the deducted amount is still not credited in my account even i have mail them several times. Didn't get any answer in reply related to my amount. I request to take a strict action against them and make them refund the amount.
Order id - 2a[protected]
Order date - 26/11/2019
Amount - rs 1614 (Electricity bill)
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    J P Nagar Karbala Road, Near shital electronics , Giridih (815301), Jharkhand, Giridih
    Jharkhand
    India
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