Niki — don't allow me to use their credits

As I'm a old user of Niki, and I've been using it for last few years. Now I've came to know that i can't use their credits. If i can't then why im getting niki credits for using it.

Either they have to stop giving me a credit or they have to allow me to use my credit. Ive around 137 credit right now, which i can't use it at all. According to their policy, user can use 25% of it. And I'm unable to use even 1% of it.

I'm attaching my screenshot of it.

Need justice.

Regards
Deepak
+2 photos
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I had recharged 399 for jio but the money is deducted but the status showing successful but recharge not reflected. I put this issue 18 hour ago but there is no response.niki support not giving 1 single reply for that.

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