[Resolved] Niki — not giving a refund

D

Deepak227

from Gurgaon, Haryana

Dec 1, 2017

Address: New Delhi, Delhi, 110085

Website: niki.ai

Paid 170rs for idea postpaid payment on 24th nov. Still not updated by operator as i confirmed 4 days ago over telephonic conversation with idea customer care.

Also niki told me to share screenshot of conversation with idea customer care.

How can i send screenshot of telephonic conversation?

They are not helping me either.

Responses are got from them are below in screenshot.

These are the details
Order details :

Unique id [protected]
Order id [protected]
Amount 170
Service postpaid

7 days has been passed, & yet not receive any refund of 170rs.

Hoping to get soon after putting a complaint against them on your website.

+2 photos

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Dec 5, 2017

Complaint marked as Resolved

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Comments

A

Abhay1996

from Pune, Maharashtra

Dec 4, 2017

+1

Same here, paid electricity bill of rs 1050rs but it didnt reflected, and they are showing successful and are not giving me refund

Reply

Shubhasheesh 's reply, Dec 5, 2017

Dear Abhay,

Please note, the electricity bill reflects in 5-7 working days for almost all the operators, however the bill is processed within seconds.

Once the database is updated, the data and time is of the time you have paid from Niki, so there is no occurrence of late fine.

Note: For few electricity board, like Gujarat Vij Co, the bill is updated once in a billing cycle by them.

Hope you understand.

Regards,
Shubhasheesh
Team Niki.

S

Shubhasheesh

from Bengaluru, Karnataka

Dec 5, 2017

Hello Deepak,

Thank you for the details.

We had forwarded the details to our partner (Just Recharge It) for processing of refund, the same have been processed in your account after their confirmation.

It should reflect in your account in a day.

Thank you for your co-operation and understanding.

Regards,
Shubhasheesh.
Team Niki.

Reply