Niki — payment unsuccessful but amount debited from payzapp wallet

Address: Room no d4, plot no 27, Pratapgrah nirman sanstha, Nilkanth Nagar Opp Ganesh Nagar, charkop Kandivali west 400067, Mumbai City, Maharashtra, 400067

I did mobile recharge on niki via payzapp but amount debited from payzapp but niki disnt did transaction n says amount will be received i have that detail in payzapp wallet when will i get refund i cgecked on quora it says auto credit on 12 day is it true n if true why so much time as on your mistake why should we wait n ur customer care number is not valid how to contact them