Niki — recharge not reflecting / balance not received

Address: Bibiganj, Bhatta Roa, Patna, Dinapur-Cum-Khagaul, Patna,, Patna, Bihar, 801503
Website: niki.ai

On 29th april, i recharged my jio number using the niki app and made a transaction of 1020.40 using paypal payment mode. The recharge order on the app is showing successful but balance is not reflecting on my jio number ([protected]).

It was a top-up plan of rs. 1000. Its been 3 days since i made the transaction but till now not received the recharge.

I am attaching the order e-mail which i received. Kindly process the recharge or refund my money.

Thank you.
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    Bibiganj, Bhatta Roa, Patna, Dinapur-Cum-Khagaul, Patna,, Patna
    Bihar
    India
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