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3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 3

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S
sjohn46
from Ranipet, Tamil Nadu
Nov 17, 2023
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Address: veterinary government hospital

Veterinary government hospital
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    P
    parthgupta1208
    from Allahabad, Uttar Pradesh
    Nov 11, 2023
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    Website: tin.tin.nsdl.com/pantan/StatusTrack.html

    Sir/madam,

    I have applied for new pan card on 11 november 2023 through e-sign/e-kyc mode. I have got my acknowledgement number N-[protected]. On completion of the process i have received message like below.

    "thank you for using online facility for pan application.

    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

    But when i checked my application status today, it was shown "sorry, no record found."

    Please check my application

    Thanking you
    Parth Gupta
    +1 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      R
      renthungo kikon
      Nov 4, 2023
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      Address: 9th NAP BN (INDIA RESERVE), SAIJANG, PEREN, NAGALAND

      Pending reset i-pin/re-issue of i-pin request is already present for this user id/pran
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        S
        sweatha dev
        from CHENNAI, Tamil Nadu
        Nov 1, 2023
        Nov 1, 2023
        This thread was updated on Nov 1, 2023
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        Pan fee no refunded

        Address: chennai

        I use NSDL website to create a new pan card of my neighbor. I have paid the amount of 106.90 using UPI and the amount got debited on 1/11/2023. But the application was unable to proceed due to mismatch issue. I need my refund, I hereby attach my transaction reference number (ZHD[protected])

        Thankyou...
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        Chandni lalwani
        from GODHRA, Gujarat
        Oct 30, 2023
        Oct 30, 2023
        This thread was updated on Oct 30, 2023
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        Not receiving refund of pan application

        I had apply for my pan card application online through nsdl portal on 18/10/2023 and my application got failed and my money deducted from bank account. It showed that i will get refund within 7 days but still on 30/10/2023 i didn't received refund.. My registered/temperory token no. Is[protected].Kindly help me out as soon as possible...
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        Y
        yaswanth vardhineni
        Oct 30, 2023
        Oct 31, 2023
        This thread was updated on Oct 31, 2023
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        Hello Team, I cloud not able to change the Password also getting below mentioned error, kindly help me to resolve this issue ASAP. this will help to do invest in NPS for this year and need to get year statement.
        +1 photos
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
        - Team Protean
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          S
          Sidhu Harninder
          Oct 23, 2023
          Oct 25, 2023
          This thread was updated on Oct 25, 2023
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          Status: your pan card is under process at tin centre[protected]/46/47/48/49. application incomplete.
          There has been no change in status since oct 3rd. tin center is saying application sent to income tax dept already and docs submitted three times.
          ACKNOWLLEGMENT NUMBER - [protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

          Team Protean!
          #BuildingForBillions
          Reply
          We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

          Team Protean!
          #BuildingForBillions
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            P
            Palak__08
            Oct 22, 2023
            Oct 23, 2023
            This thread was updated on Oct 23, 2023
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            I applied for a new pan card on 19th October 2023. It's 22nd October 2023 today but I still haven't been able to get through aadhar esign verification. It keeps showing "your request cannot be processed. Please try again after sometime."
            Kindly help
            Token number- [protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

            Team Protean!
            #BuildingForBillions
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              A
              Ankit Nayak222
              from Amethi, Uttar Pradesh
              Oct 19, 2023
              Oct 23, 2023
              This thread was updated on Oct 23, 2023
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              Address: Angrawan, gaura jamon angrawan

              Sir my Pran details is not updated in pran database... I can't able to fetch my transaction and I can't even order my new hard copy of Pran card.. It always show like... Ur pran details isn't updated in data base... Kindly solve this issue..

              I have E PRAN card Soft copy.. And Pran number and other details is mentioned their

              Pran number _[protected]
              +1 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
              - Team Protean
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                A
                Aaditya_saini
                from Rewari, Haryana
                Oct 15, 2023
                Oct 18, 2023
                This thread was updated on Oct 18, 2023
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                Address: HANS NAGAR REWARI HARYANA

                I recived a message " we have received the documents with reference to your pan application. however, the documents are not valid" then i see my photo is not properly uploded but . but nonw there is not any option to uplode again & my money is also not refund that i again book my pan card. sir what i do . i need my pan card urgent.
                +1 photos
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                Team Protean!
                #BuildingForBillions
                Reply
                We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                Team Protean!
                #BuildingForBillions
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                  Aaditya_saini
                  from Rewari, Haryana
                  Oct 15, 2023
                  Oct 18, 2023
                  This thread was updated on Oct 18, 2023
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                  Address: HANS NAGAR REWARI HARYANA

                  TODAY I CHECK MY PAN CARD STATUS BUT IT IS SHOWING THAT "We have received the documents with reference to your PAN application.However, the documents are not valid" THEN I SEE HOW TO UPLODE PHOTO AGAIN BUT THERE IS NO OPTION TO UPLOPDE AGAIN. SIR WHAT I DO AND I NEED MY PAN CARD URGENT.
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                  Team Protean!
                  #BuildingForBillions
                  Reply
                  We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                  Team Protean!
                  #BuildingForBillions
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                    S
                    [email protected]
                    from Pune, Maharashtra
                    Oct 10, 2023
                    Oct 10, 2023
                    This thread was updated on Oct 10, 2023
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                    Pan process is not done but pan fee is all ready paid

                    Address: Pune

                    Pan card process is not done than Refund my Amount....
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                    S
                    Sandip2602
                    Oct 5, 2023
                    Oct 6, 2023
                    This thread was updated on Oct 6, 2023
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                    Dear Sir,

                    Here by i have applied for Change in Pan today on 05th October, -2023, And my Acknowledgment Number is [protected] and I got massage too for the same that thank you for using online service for Pan application,

                    But when i tracked the same it is showing that there is no record found for the same,

                    So please do the needful for the same,

                    Thanks & Regards,
                    Sandip Singh
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Thank you for contacting Protean. We express our apology for the inconvenience caused and we assure you to resolve your query at the earliest. We will connect with you or share the resolution on the email ID provided.

                    Team Protean!
                    #BuildingForBillions
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                      C
                      COMPLAINT TEAM
                      Sep 18, 2023
                      Sep 20, 2023
                      This thread was updated on Sep 20, 2023
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                      Hi Team,
                      I made a transaction of Rs 50 for Reprint of pan card but the amount got debited either no any reference no generated for tracking the details. So please look the matter ASAP.
                      +1 photos
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                      Team Protean!
                      #BuildingForBillions
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                        C
                        COMPLAINT TEAM
                        Sep 18, 2023
                        Sep 20, 2023
                        This thread was updated on Sep 20, 2023
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                        Hi Team,
                        I made a transaction of rs 50 for reprint for pan card on 02/09/2023.But the transaction got failure and amount debited either no confirmation for any reference no. So please look the matter and refund money ASAP.
                        +1 photos
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                        Team Protean!
                        #BuildingForBillions
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                          S
                          Sayan_Dgp
                          Sep 16, 2023
                          Sep 20, 2023
                          This thread was updated on Sep 20, 2023
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                          Dear Sir,

                          I am a member of NSDL APY .
                          My monthly contribution is of Rs.376.
                          But I AM UNABLE TO CHECK MY ACCOUNT.
                          MY PRAN NUMBER IS SHOWING INVALID/NOT FOUND IN DATABASE.

                          KINDLY DO THE NEEDFUL SO THAT I CAN VIEW THE ACCOUNT.

                          Thanks,
                          Sayan Mukherjee
                          (PRAN[protected]
                          +3 photos
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot ""KYNA"" available on our website www.npscra.nsdl.co.in.
                          - Team Protean
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                            D
                            durgasdv
                            Sep 14, 2023
                            Sep 18, 2023
                            This thread was updated on Sep 18, 2023
                            Resolved
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                            Resolved

                            Address: Hyderabad

                            Hi Team,

                            I applied a PAN card for my firm . I need PAN card number urgently to further process the GST and all. When I check the status it seems like require supporting documents. I submitted the all documents online and sent the required documents over speed post also. but still Pan Number not generated. Could you please help me in that.

                            Details status in pan poratls is :: "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to Protean to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

                            Thanks & Regards
                            Mani Kanta P
                            +2 photos
                            Sep 19, 2023
                            Complaint marked as Resolved 
                            Thank you team for quick help
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
                            -Team Protean
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                              Ivin-fx
                              Sep 10, 2023
                              Sep 11, 2023
                              This thread was updated on Sep 11, 2023
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                              Hello,
                              I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account ( Through Google Pay UPI ). After returning to site, it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
                              Please refund this amount in my bank account:
                              Details are attached as an image (Screenshot of payment)
                              +1 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                              Team Protean!
                              #BuildingForBillions
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                                Ivin-fx
                                Sep 10, 2023
                                Sep 11, 2023
                                This thread was updated on Sep 11, 2023
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                                Hello,
                                I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account. However it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
                                Please refund this amount in my bank account:
                                Details are attached as an image (Screenshot of payment)
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                Team Protean!
                                #BuildingForBillions
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                                  Ivin-fx
                                  Sep 10, 2023
                                  Sep 11, 2023
                                  This thread was updated on Sep 11, 2023
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                                  Hello,
                                  I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account ( Through UPI - Google Pay ) . After returned to page, it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
                                  Please refund this amount in my bank account:
                                  Details are attached as an image (Screenshot of payment)
                                  +1 photos
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                  Team Protean!
                                  #BuildingForBillions
                                  Reply
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