[Resolved] Olymp Trade — A lot of nuances in general

[Resolved] Olymp Trade — A lot of nuances in general

R Rupal_Kalita Jun 16, 2021

Usually, not all brokers let you work for a minute. In the sense that there are some delays in performance. Usually on pairs usd / cad, eur / usd during the day. A lot of nuances in general. Therefore, I somehow even got used to working at half an hour intervals at least. But it became interesting how the trade in the Olympus trade goes on for minutes. I opened a five-minute chart for eur / usd and did not notice any delays even in a couple of seconds - everything is fast, almost instantly. But then the time for news came, the market swayed and several of my stop-losses slipped through and closed lower than I indicated. What is the problem? Was this information helpful? No (0) Yes (0)
Jun 21, 2021 Complaint marked as Resolved During periods of strong market volatility, which includes important news releases, price changes can occur abruptly and a gap can occur when the price slips over a certain price range. In case of open positions, on which stop loss or take profit were set, they will be closed at the closest available price. This is a normal occurrence that occurs with all brokers and is indicated in the agreement. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Jun 17, 2021

Verified Support

Hello, Rupal_Kalita!

Thank you for contacting us. Thank you for appreciating the spontaneity of the platform. We are sorry to hear that you're facing issues with the platform. Can you please provide us with more information concerning your situation so we can help you in the matter? Kindly contact our support team:
- in a live chat at www.olymptrade.com
- via direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.