[Resolved] Olymp Trade — another scam during refund

Dinesh Singh Matiyali

from Bengaluru, Karnataka

Aug 26, 2019

Address: Haldwani, Uttrakhand, Nainital, Uttarakhand, 263139

They all are cheater fraud its my another bad experience with this fraud company... They ask me to deposit the fund via bitcoin which was done successfully by me but did not been credited or shown over my trading account..
Then i thought might be due to the technical error... Then i ask to their support which is so called 24*7 they were liking sending me the copy text to again and again then i followed them finally the asked me for the txd id and refundable btc address which i sent them at the moment after this i got this kind of copied message from them... We have created a task for our financial department. They will take care of your payments within 24 hours... Then i was like ok... After 24hrs i asked them by calling to the given number that is
Their so called hot line - hot line
[protected] toll free number for mobile phones for clients from india
Available 24/7 lol... He was like there is no task created... Then he toled me to send him a mail on this email id [protected]@olymptrade.com i did the same... I got a reply from there suport team which is shown in the below screenshot... Now the problem is that they are claiming that they were already been deposted the fund i aksed them where they told me to the mediator's wallet address this is the another twist or you can say sock for me... I tried to scold them why and where... But he wasnt in mood to hear me he is repeating the same line to ask to the service provider about the same that is block chain... So ridiculous now dont know how to react... Very disgusting... I advice to you all guys please dont use this disaster app because it seems they all are lair as well as scammer...
Thanks ([protected])

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Aug 11, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

Olymp Trade Customer Care's response Hello, Dinesh Singh Matiyali!

We are really sorry to hear about such an experience. We bring our sincerest apologies for the quality of the services that you received. Our company will undertake measures to improve it to the proper level.

Kindly provide the ID of your account, so we could investigate your situation and provide you with the further instructions.

Best regards, Olymp Trade team.

Aug 26, 2019

Updated by Dinesh Singh Matiyali hey guys check this feedback which i received from olymptrade.. you guys can check this link by your own after considering my previous mail and details

Hello!
Sir, here is your refund block chain link https://www.blockchain.com/btc/address/1DAi4ZxDoDKdvg2uGLoupmTEso98t6Y71k.

Verified Support

Aug 28, 2019

Olymp Trade Customer Care's response Hello again!

Unfortunately, we can not study your case without any information about your account. We will wait for your ID to help you or make sure everything is OK!

Best regards, Olymp Trade team.

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Comments

Reyansh1

Sep 9, 2019

I am really sorry that this accident happened to you. It is pointless to state that the possibility of a malfunction is excluded in the work of the Olymp Trade broker. Even Swiss watches sometimes fail. Unfortunately, no one is safe from this. But what I can say for sure is that their technical support always solves all problems. I have never had a feeling that something may go wrong since their technical support provided easy to understand answers, and they always provided an exact date of solving a problem. I just want to say that you need to text their support one more time, and everything will be alright.

Adit Sneh

Sep 18, 2019

Sorry to hear about your experience, however, as an old Olymp Trade customer I can assure you that the problem with funding your account is definitely not on the side of broker, as I'd done it a dozen times and have never had a problem with deposits. My best guess would be that the problem is that cryptocurrency transactions are not always fast, depending on how busy is the network. Its also commission sensitive. My personal record was 42 hours waiting time for bitcoin transaction. You should make sure to apply proper commission for transaction in order to avoid excessive waiting time for it to complete.