[Resolved]  Olymp Trade — Disappointed with verification process

Address: Bhiwani

Hi Team,

Trading Id : 72494210
Email : [protected]@gmail.com

First thing, , my account was already verified, then why is it asking for verification again??
There is no change in deposit method everything was verified.
Earlier I completed the selfie process and it took a long time and my neck started hurting.
Again i got an email for account verification ??

I am trying to complete verification process.
I am completely disappointed with your selfi process. I have been 4 days and I have tried 5-7 times every day and every time I spent 10-15 minutes in the
"Selfi process" and it does not complete at all in the end.
I have tried all the browsers and reinstall the android app even it is not getting complete.
My neck starts hurting

Please don't suggest this, change browsers, clear cache and re-install the app. I have already tried everything.
I have the best wi-fi internet connection.

I am sending my selfie with my documents, please accept it for my account verification.

Note : My requested withdrawal is stucked due this verification. please process my withdrawal amount in already verified net banking account.

Thanks..
Dayanand.
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Mar 8, 2021
Complaint marked as Resolved 
Resolved. Thanks..
Olymp Trade customer support has been notified about the posted complaint.
Mar 08, 2021
Updated by dayaladuna@gmail.com
I am waiting for any update ??
Mar 08, 2021
Updated by dayaladuna@gmail.com
Hi Team,

Do we have any updates on it ?? I have tried it again but its not working for me.
I have a pain in my neck, I cannot complete the selfie process. Please help me to verify my account or provide me any workaround ??
Verified Support
Mar 15, 2021
Olymp Trade Customer Care's response
Hello!

Thank you for bringing your issue to our attention and providing details. We have passed all the information to our support service to speed up the resolution process. We are happy that your issue was successfully resolved. Feel free to contact us if you have any further questions, we will be glad to help.

Best regards, Olymp Trade team.
 
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