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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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80%
Complaints
1546
Pending
359
Resolved
1145
+54 11 5917 5747 [Buenos Aires]
+27 21 100 3880 [Cape Town]
James Street, Kingstown,
, First Floor, First St Vincent Bank Ltd Building,
, Saint Vincent and the Grenadines, India
Thank you for your feedback. We are happy that the Olymp Trade platform allows you to study the market seriously and build a strong foundation. It is also great that the bonus system helps you to strengthen your capital. We understand that the withdrawal speed is a very important matter to our traders and process over 90% of withdrawal requests in less than 1 business day. However, we inform our traders that it might take up to 5 working days for a withdrawal to be processed.
To speed up the withdrawal process, you can upgrade the account level to Expert, this status gets the top priority on withdrawals. You can also acquire the highest level of “verification” on your account using “3rd party verification” from Google or another service. This way Olymp Trade will be able to transfer funds with fewer time restrictions while they pass the standard verification protocol. If you have any further questions, please, ask. We will be glad to consult you.
Best regards, Olymp Trade team.