[Resolved]  Olymp Trade — Issue on my olymp trade withdrawal.

Address: Nayachak, budge budge, uttar raipur, 24 parganas south, kolkata 700137,

Hello my name is Jijo Das, I have a olymp trade account, my trader ID is 61054544. email: [protected]@gmail.com

I have requested and withdrawal of $54.6 on 12/10/2020 ( 12th October 2020).
the withdrawal amount has been deducted from my my trading account balance yesterday only, but it is not credited into my upi account till now.
My UPI ID : [protected]@upi.

Olymtrade is showing me this message in the withdrawal page.

"We will process your request as quickly as possible.
The requested withdrawal amount has not been debited from the account and is available for trading.
The money will be debited from the account when the request is processed.
If the balance on your account is less than the requested sum, the request will be cancelled."

But the amount has been deducted from my olymtrade account.

According to Olymtrade policy.
When will the money be debited from my balance?

"You may continue trading using your total balance; your requested withdrawal amount is not debited from your account until the funds are transferred to you.
If a withdrawal request is processed in installments, the funds will be debited in installments when each of the installments is paid.
You can therefore use your full balance until your funds are actually transferred."

But the withdrawal amount has been deducted from my unlimited account and it is not been transferred to my upi.
We have a group of more than 1200 olymtrade traders, I stated my issue were there but no one face this kind of issue earlier.

I am attaching all the documents and screenshot with this mail kindly check and reply me with a solution.
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Aug 6, 2021
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2020
Olymp Trade Customer Care's response
Hello, dear!

Thank you for contacting us and providing such detailed information regarding your issue. We have passed the request to our service support. We will contact you immediately as we get the updates.

Best regards, Olymp Trade team.
Verified Support
Dec 09, 2020
Olymp Trade Customer Care's response
Hi there, Barbie Das!

We have contacted our support team to check on the current status of your issue. We are glad to inform you that your withdrawal issue was successfully resolved. Thank you for your cooperation.

Best regards, Olymp Trade team.
 
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