[Resolved] Olymp Trade — Lost of money

shreytrivedi12

May 15, 2021

Address: mumbai

Date:[protected]

so as others i saw add of olymp trading app and started trading. in the begining i deposited 10$ and earned 35$ and i tried to withdrawl but i didnt got in my account. so i thought the only option is to trade so i trade more but i lost all of money so i tried from demo account and i won from it. so to recover my lost money i deposited again in live acccount but i lost in live account gain this happend for 9 times that means i lost 90$. but the thing is the same trade i place from demo account i win but in live account i lost. now how am i supposed to get my money back. i think olymp trading app is scam because the same trade paced in demo i won but in live account i lost. And main thing is i did not get my withdrawls in the begining. since it is a big issue and it is faced by other people also not just me.

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Aug 7, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Comments

Olymp Trade Customer Care

May 17, 2021

Verified Support

Hi, shreytrivedi12!

Thank you for letting us know about this. We are sorry to hear about your unpleasant experience with us. We can see that you have mentioned the unsuccessful withdrawal of $35, can you please specify your account ID number, so we can forward this request to our support team? This way we can investigate this issue more thoroughly and provide you with comprehensive support.

We would like to assure you that the chart is equal for demo and live accounts. The only difference is that the demo account is replenished by virtual (demo) money. It helps our traders to practice and gain experience without involving any risks. We advise you to consider the number o[censored]nsuccessful trades in a row in case of which you stop trading sessions and prevent your deposit from more significant loss. We would also recommend you view the trading psychology playlist on our YouTube channel: https://www.youtube.com/playlist?list=PLgK2y7ZahxwK29Ix0UVIBdxGzhwpaD4CB

Please, if any issues or questions occur, feel free to contact us. We would be glad to help you.

Best regards, Olymp Trade team.