[Resolved]  Olymp Trade — Payment issue

Website: OLYMP TRADE

Hi on 22 September i tried to update my live account on olymp trade with 10$ but my account on OLYMP TRADE didn't recieve the money but got deducted from my bank account so i contacted them about my payment they told me to wait for 7 days so after 7 days they told me that they didn't recieve the money and to contact my bank so I contacted my bank on 3 oct they told me to wait 7 days so i waited after 12 days they ttold that my payment was transferred to olymp trade on 8 oct due to upi issues now I've been calling olymp trade regularly and they are just making me wait I'm a college student and 757₹ is big amount for me and i please need your help.

Pulkit Sharma
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Aug 5, 2021
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
 
6 Comments

Comments

Hello, Pulkit1165!

Thank you for contacting us. Kindly tell us your account ID number so we can thoroughly investigate your deposit issue. We would be happy to assist you.

Best regards, Olymp Trade team.
Pulkit1165's [Complaint's author] reply, Oct 19, 2020
62201820 is my user id and please don't tell me to wait for several days for an answer I've been waiting for like month now.
Hello, dear Pulkit1165!

Thank you for providing us with your account ID number. We have passed your request to our service support and received feedback. Please, accept our deepest apologies for the current situation, the solution to your issue is still in progress. We totally understand your feelings, but it will require more time. Our support team members will contact you immediately when the updates occur.

Best regards, Olymp Trade team.
Pulkit1165's [Complaint's author] reply, Oct 20, 2020
Its been like a month how much more time you need to resolve a $10 problem?
Hi, dear Pulkit1165!

Thank you for leaving a comment. We understand your disappointment and apologize that this process is taking so long. We will make every effort to solve your problem as soon as possible.

Best regards, Olymp Trade team.
Pulkit1165's [Complaint's author] reply, Oct 22, 2020
You are just making me wait i need a exact time when will my problem will be solved, i just need my money back
Hello!

We understand that this situation is very unpleasant for you and do our best to solve it as quick as possible. As issues like this are extremely rare, we are not able to give you the exact time period. We must keep the promises we make and meet the deadlines. This is why in such uncertain situations we can't tell you the particular time limit. Our team has provided you with a special gift as compensation for the inconvenience. We hope that you will be able to understand our position and give us time to resolve your issue.

Best regards, Olymp Trade team.
Pulkit1165's [Complaint's author] reply, Oct 22, 2020
I'm going to file a case with consumer court against you as its been a month and you've done is give false hopes
Hello!

We are sorry that you have made such a decision and apologize for the unpredictable deposit delay that has ruined your impression of the platform. You can submit a complaint to the reclamation department: [protected]@olymptrade.com. As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim on by providing all the necessary evidence to an independent regulator on the official website.

Best regards, Olymp Trade team.
Hello, dear Pulkit1165!

We have contacted our support service to check on the status of your deposit issue. We are happy to inform you that the issue was resolved. The payment was received on[protected].

Best regards, Olymp Trade team.

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