[Resolved] Olymp Trade — Why is your trading platform bad?

[Resolved] Olymp Trade — Why is your trading platform bad?

R Ram_Sengupta May 10, 2021

My graphics are constantly poorly displayed. You have a problem with the trading platform, I think they want to rob me. The fact is that I constantly lose money due to the fact that the trading terminal shows incorrect quotes. I want to buy at one price and the order is opened at a different price. I need to trade 4-5 assets at the same time and I open many windows and some of them show such errors. What's happening? Why is your trading platform bad? Was this information helpful? No (0) Yes (0)
May 13, 2021 Complaint marked as Resolved Thanks for answering. Perhaps I misunderstood something myself or my computer is not working well .. (( Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

May 11, 2021

Verified Support

Hi there!

Thank you for taking the time to leave a complaint. We want to assure you that we do not have the opportunity to influence the chart as the market quotations are transmitted directly from the supplier. If you want to check the rate at a particular time period in the past, use the "Quotes history", it is available to all authorized users: https://olymptrade.com/cabinet#tab=rates

Can you please provide us with your account ID number? We will pass your request to our support team. Our specialists will contact you to investigate the errors that you mentioned.

Best regards, Olymp Trade team.