[Resolved]  Olymp Trade — Withdrawal issue, deducted but havent received

Hi, I’m currently new in using olymp trade apps. I’ve recently withdrawn 17 USD from my olymp trade account to my personal bank account. The money have been deducted from my olymp trade account but I haven’t received it in my personal account. I’ve received sms stated that requesting withdrawal and in the apps also shows that the withdrawal is still in process. Is this normal? Should i be worried because before this i can instantly received my withdrawal. Please help me. My ID is 73253841
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Aug 9, 2021
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
 
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Hello, Amir Iskandar!

Thank you for letting us know about your concerns. We have contacted our support team and asked to provide you with the latest updates regarding your case. Our support team specialist has called you and shared the latest status of your issue, also an informational email has been sent to your email address.

According to our system, the withdrawal of 17.00 USD has been successfully paid on[protected]. Kindly wait as it is possible that your funds are in the queue of a processing center, an intermediary between the platform and the bank. If after 3-5 working days the amount is not credited, please contact our support team. Our specialists will provide an ARN to you so you can track the status of the payment. If you have any further questions, feel free to ask. We are always there to help.

Best regards, Olymp Trade team.

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