One Plus — ONE PLUS MOBILE repair

Website: service.oneplus.com/in

Dear Sir,

I have a One plus Nord CE3 Lite5G phone and as it has been commonly seen in One Plus phones recently, green lines have appeared on screen after a software update. And the same green lines appeared on my mobile screen. Now the number of lines have increased.

When I visited the official service centers of Oneplus for India in Delhi, they said that free-of-cost screen replacement cannot be done since my phone's have scratch on cover, even this scratch on the top of my phone and the line appear on the bottom of the phone. I can assure you my phone has not fallen, but either way, the lines did not appear because of fallen. It was after the software update that the lines appeared.

I have purchased this phone on dated 16.04.2023. A couple of weeks back, one of my friend got the free-of-cost screen replacement done for the same issue. I have already talked to customer care of Oneplus, no response from their side. I request you to kindly look into the issue and help to get the screen replaced. My contact no is [protected] and mail id is [protected]@gmail.com
My phone EMEI1-[protected]and EMEI- [protected].

Regards
SI Gajender IGI Airport