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Greetings from FPL technologies!
We could not fetch your account details based on the info provided and request you to share the same with us via [protected]@getonecard.app or reach out to us via our in-app help section so we will take a look and resolve this for you. In case, you have already reached out to us, then, please share the allotted ticket IDs with us.
Looking forward to serving you.
Thanks and Regards,
Team OneCard