Oneplus — asking charges and bribe for repairing mobile phone

Address: Surat, Gujarat

my jobsheet no. js [protected]. name: Nomaan Chamadia mobile no.: +91 [protected] order no. #[protected] imei no. [protected] Respected Authority, at 9th February 2015 my oneplus one phone was hanged and Suddenly black screen appeared. I took my phone to service center of surat city and they don't know the problem. They (surat team) sent it to service center center of ahmedabad city for repair, and they found it something as pcb board not working or dead. They told that it will take a week or two. Whole month passed away i got no information from any source. I also called oneplus india customer support number [protected], they always commit me to give my mobile within 3 to 4 days, but they fail each and every time to fulfill their commitment. I emailed to oneplus global and indian support team, they gave request reference number as are 245388(global), 9382(india), 9975(india). From last two weeks they are saying us that spare parts has been recieved and you will get it within few days. After two months on Friday 10/04/2015, I talk with Ahmedabad service center executive named vikas, his mobile number is +91 [protected], he asked me Rupees 9, 000 to pay him cash privately, otherwise he would purposely create a fault that my phone was damaged due to water and will cost around rupees 12, 500. He was explaining me that i will save rupees 3, 500 if i bribe him. There is no such water problem, how can anyone find water problem after 2 months? surat technical team has assured us that problem is not due to water at the time of depositing mobile for service in february, and indian customer support center does not know anything about water, they only know that pcb is dead. The water problem is artificially created by mr. vikas of ahmedabad service center to take a bribe for the problem that does not exist in real. This is free warranty by oneplus company. Please help what to do and to get my phone back, its hard in today life without smartphone and i am not a rich person who buys again a costly phone. I had attached document regarding my service. SURAT SERVICE CENTER INFORMATION: 104, Centre point, Civil crossing ring road, Surat, Gujarat, India -­‐ 395002 telephone 0261-­‐3987046 AHMEDABAD SERVICE CENTER INFORMATION: 15, 16, 17, 18, 1st Floor, Neptun Tower Building. Near Nehru Bridge. Ashram Road. Ahmedabad, Gujarat, India -­‐ 380009 telephone 079-­‐40072486 Mobile number vikas who is asking bribe +91 [protected]