Hi Team,
Thank you for sharing misleading information of my repair request to be completed. ( Concern Ticket C/IN[protected])
Today I wasted about 1.5 hrs. of my working time to hail cab to and fro just to gather the information that One Plus VR Mall Service Center is closed.
This information could have been shared with correct center where I could receive my device given for repair.
Also please note your service support has no information on where my phone is, what is the current status of my phone.
And the worse thing they asked me to go and check a week later if VR Center is open. Really???
Why have customer support if customer must resolve their issue by their own?
Oh, since I am escalating this I will describe my reasons for frustration:
• Submitted my device on 17th of August 2024
• The device got submitted in system on 28th August. Kudos to team for delay.
• After almost one month I receive my phone is repaired,
• Went to service center got to know from other shop vendor the shop is closed off since a week. Again, kudos to OnePlus Team for sharing misleading information
• Connected with support, who have no idea why store is close. Where I can receive my phone. Also, they asked me to try next week with no actual information if store will function next week.
• Requested for delivery of my device at my home because your support doesn’t know when store will open. Request denied.
Please share me information which actually help the customer. Also, I cannot waste so much of time/ money and effort to chase a closed store. I requested for delivery on my address because it’s been a month now without my phone. This is too much of harassment on customer for a faulty issue in your product.
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